Hotel Beverly Plaza  

Beds are hard as rock. Many power outlets not working. There is no wifi and the cable internet is slow and/or not working.

the room is clean bed the queen bed very much small , Chinese size

the bed is very bad , i could not sleep very much hard , No one speak English at allllllllllllllllllllllllllllll, and no WIFI in the room , they have in the lobby but they charge for the internet, i will never ever again go back there , the staff very much rude, again No one speak English, and you have to pay for the water HKD$20 per small bottle in the room to make cup of coffee OMG,

I like the location and the price.

The rock hard beds, lighting issues and my biggest complaint was the terrible service at the sauna. I paid what I consider TOP dollar however performance was dreadful! Having said that the manager was very well spoken and happy with his service.

The location in downtown Macau, near the old city and also close to the Lisboa Hotel and Casino was perfect. Our room was quiet, on the 15th floor with excellent city views. The hotel is very modern in design, with lots of shiny black, silver and marble and we enjoyed the glass-walled bathroom feature. Also, it had a free shuttle bus to Macau ferry.

The staff were efficient despite the lack of fluency in English.

Good enough for the price. Location is good. Shuttle bus to the ferry works well. The hotel is being renewed but I did not have any problem with that. The air conditioner of my room was not working well, they changed the room with no restrictions.

The cleaness of the bathroom could be a little better.

clean and decent. Location is excellent.

Front desk staff is too cold and distance. Check in and check out process too slow and staff get distracted easily.

Beds very very very hard. Staff at checkin rude,dont care attitude.other staff good

There is practically no customer service rendered during my entire stay. The staff is not friendly during check in or check out. They do not smile nor greet you. It makes me think about why the hotel has been listed as a 4 star hotel. It was listed as a wifi enabled accommodation but there isn'T. Bogus information should not be listed as it creates mis-match of expectation.

The only thing that i like here is the buffet breakfast. Foods taste good.

Staffs are rude... And why are the drinks inside the room are aint free??? I paid a deluxe room at lisbao and only cost 1100 per night but they do have a complimentary drinks there? I paid 1480 at hptel beverly . And it sucks that you can access the beverly sauna at the main elev of the hotel?theres an incident that someone came from there then all of the staffs of the sauna are showing off their breast wtf.... What if they're children with us in the elevator??? Please do some actions with this matter.

It is clean, comfortable, and within walking distance to many well-known casinos, including Lisboa, Wynn, mgm, etc.

1. Due to hotel undergoing renovation, entry to hotel room has to be via change of Lifts (5th floor), but without proper directional signs - bad feature. 2. Room Security Safe not user friendly. Just lock up your valuables in your luggage ! 3. LED TV speaker system defective - intermittent mute and suddenly loud blast ! 4. Do not stay in Room 1528.

Nothing to rave about. If you are looking for a simple decent lodging. This should be it. If you are expecting more luxury, look somewhere else then.

Wasn't aware that this hotel is going thru major renovation. Wasn't stated on the booking.com. :( The hotel exterior and hotel lobby wasnt at it's best look. Although booking stated that hotel room has wifi but turn out they do not have at all! The hotel do not have this facilities. We have to walk 10 minutes to other hotel to their business centre to get access to Internet. What a disappointment.

Front people even do not know about the price of Minibar. So take long time to check out.

Great helpful staff! Nice room facilities in the executive suite.

Room smelt of cigarettes in executive room when room was suppose to be a none smoking room - However, I guess this is the room user disobeying hotel rules. Other than that all very good.