Emperor Hotel

We are being upgraded to executive suite. Room is clean and comfortable. Hotel staff is very nice and helpful which I really want to express my gratitude. I was not sure if my phone was left in the room, I called back and they searched for me for 2 days from room to lobby and to washing machines. Finally it was found near washing machine and they provided an excellent help to me.

Never had to ask for anything.....it was already available

As a non smoker...that is a tad of a problem....no more...

The room is spacious with free internet access. Free transport to ferry.

The interval of transport is quite long and its not link to other attractions.

Very early check-in was possible, convenient shuttle bus service

clean

diffecult to communicate, they speak little english

The hotel is comfort

Those staff don't have smilling face.

I had a bad case of food poisoning, and the gentleman at the front desk assist in getting on of the staff members to escort me to a doctor.

The bed was extremely hard, I had a more comfortable sleep on the floor. My wife when to the spa and she was rudely denied access as a staff member had said to her that the spa was for men only.

good location,nice room ,good facilities ,resonable price

the matress too hard, it takes time to ajast.

Our room were upgraded to Executive Deluxe for free. Room is spacious. Bed kinda stiff. Room needs more lighting.

Bathroom needs refurbishment as the shower head definitely needs to be replace. Kettle heating coil was rusted. We stayed at the highest floor (21st) but unfortunately there was no view. Building is all we saw. Buffet breakfast was included in our booking but we were given continental breakfast on the Executive Lounge which is supposed to be fascinating but much to our disappointment. Food was not replenish and the spread was tiny and shallow. We end up having 2 cups of coffee and some cereals.

Good location, near to restaurants, 7-11 etc.

Lobby Hall male senior staff were helpful in direction and giving advice. Luggage staff were also very helpful and forthcoming during check-in and out. Thanks

Reception/counter were not professional during check-in, no eye-contact as if we were here for free. Don't bother to ask for our preference, unmotivated.

In my booking it says we have free breakfast but unfortunately the front desk staff called up and told us that we will pay extra hk$50 for the breakfast. Hoping next time the management must be firm with their offers for would be guest in your hotel. And your front desk staff must be familiar to the bus number routes it seems they're not residents of macau.

i like the bed which is comfortable, and the bathroom is nice and clean.

supposingly we book double bed. but it gave us single bed for 2. The contintenial breakfast is quite simple and nothing much to eat. As we pay for the executive room yet the food is not good enough and not value for money.