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Sofitel Macau At Ponte 16
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When would you like to stay at the Sofitel Macau At Ponte 16?
Top
Based on
64
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Kelly
With friends
Singapore,
Singapore
December 9, 2009
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There were many eateries nearby and within walking distance to the City central. The Hotel decor was plush and the room offered a comfortable stay. Communication between staff of Ponte membership club and the hotel front desk staff was found wanting. I wanted to redeem an additional night stay at the hotel with my membership points but the hotel's reception staff were either not helpful or had no knowledge of the procedures. On the contrary, the membership counter staff were extremely helpful and patient. In the end, they helped resolve our problem. |
7 |
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Anonymous
Mature couple
Hong Kong
December 2, 2009
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Great staff very guest minded F&B manager mr. Leendert van Pel. the shuttle bus and taxi service could be improved |
9 |
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Cheryl
With friends
Tin hau,
Hong Kong
November 25, 2009
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The personal approach of the staff and comfort and provisions of the room. Food accessibility in and around the hotel. |
8.5 |
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Keat
Mature couple
Georgetown,
Malaysia
November 22, 2009
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Convenient to the Heritage sites in Macau. Smoking at the Casino |
9 |
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Keat
Mature couple
Georgetown,
Malaysia
November 16, 2009
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Accessibility and the friendly staff. |
8 |
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Iliya
Family with older children
Sofia,
Bulgaria
November 13, 2009
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Clean, great breakfast, really friendly staff, great view to China mainland from the room window Extremely high price of the internet account. In such a hotel the internet connection should be free |
9.5 |
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David
Mature couple
O'Malley,
Australia
November 6, 2009
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We were interested in seeing the historic landmarks of Macau, and this magnificent hotel was situated within comfortable walking distance of the 'old area'. All the staff from reception, ferry terminal, restaurant and bars were efficient, friendly and very helpful. |
10 |
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Kee
Solo traveller
Singapore,
Singapore
November 5, 2009
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Very good view of the river. Clean and efficient housekeeping. The room is a little small so is the toilet |
7 |
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Janet
Family with older children
Ulladulla,
Australia
October 26, 2009
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I loved everything about the Sofitel Macau. The staff were exceptional. The decor and furnishings were very luxurious. The rooms were fantastic as was the pool. The buffet was just wonderful. Absolutely nothing. It exceeded my expectations. I would definitely go there again. |
10 |
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Asbjorn
Solo traveller
Tonsberg,
Norway
October 25, 2009
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We had a nice room with a view to the river. Ony one restaurant in this big hotel, and that was the same restaurant as the breakfast room.Everything in the room was very tecnical and too complicated to opreate. Like the curtains, the shower, the TV , the lights etc. Everything had a remote control, some of which were not working. |
9 |
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Maureen
Solo traveller
Fremont,
United States of America
October 21, 2009
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The staff was wonderful. The casino, compared to others in Macau was a little austere. |
10 |
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Michael
Mature couple
Wanchai,
Hong Kong
October 14, 2009
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I found the staff courteous and helpful, and the location was good for access to the old part of the city The sound insulation between the rooms is poor and we had to request another room because of noisy children next door |
6.5 |
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Anonymous
Mature couple
Australia
August 15, 2009
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Very attentive staff, happy to help with all aspects of stay... Room very tidy. Casino had a bit of a sleazy, grubby vibe... But then all the Macau casinos had that vibe. But did not pick hotel for the casino.... |
10 |
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Anonymous
Young couple
Ireland
August 4, 2009
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The room was very comfortable and relaxing, Room service was great, the staff were friendly and the pool area was very enjoyable. |
10 |
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Anonymous
Young couple
Korea, South
July 29, 2009
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The check-in staff were extremely friendly and the room was extremely well kept. The room is definitely value for money. The hotel needs to expand its cocktail options and maybe get a dj/live music next to the swimming pool to create some atmosphere. |
10 |
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Anonymous
Young couple
Australia
June 16, 2009
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One of the best hotels i've stayed at. Excellent service and very grand - even the standard room was amazing. The hotel personalises your stay with the staff recognising you and adressing you by your name - a great stay and highly recommended! |
10 |
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Probal
Family with young children
thane west,
India
June 1, 2009
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the hotel was really good, the rooms and the food was good. worth staying and having experience of this hotel it would have been better, if breakfast would have been included in the room rate. |
7 |
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Li
Mature couple
Cambridge,
United Kingdom
April 22, 2009
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The staff was very attentative. The food was wonderful. It is a new hotel so everything was very nice. |
10 |
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Anonymous
With friends
Australia
March 16, 2009
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excellent hotel staff, had a very pleasant stay! hotel location is close to city centre, the only downside of this hotel is the dining experience is very limited. |
9.5 |
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Anonymous
Young couple
United States of America
February 24, 2009
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smell in the lobby; gold and cream color scheme is very elegant; room was very clean and orderly; sauna and steam room was great; staff very polite. It would've been nice if they had instructions for using the DVD player in the room. |
8 |
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Elesigna
Mature couple
Jhonghe City, Taipei County,
Taiwan
February 2, 2009
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very comfortable... |
9.5 |
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Robert
Mature couple
Onchan,
Isle of Man
January 25, 2009
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the luxury and space of this 5/6 star hotel internet charges are far too high |
10 |
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Anonymous
Young couple
Singapore
January 15, 2009
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Good service, clean, new & beautiful hotel/ room. Great location Toilet flush wasn't working properly. Room a little small. |
7 |
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Anonymous
Young couple
Malaysia
January 15, 2009
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The room is very cosy & comfortable. Staff are well-mannered & helpful |
9.5 |
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Kenneth
Mature couple
harrington park,
Australia
January 14, 2009
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Bed and pillows very luxurious. The pool and spas were empty, the staff said it was too cold to swim. I would have liked to been notified, as we chose this hotel because of the pool. Also the piped music in the corridors and outtdoor areas was too loud and played 24 hrs, keeping us awake. |
9 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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