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Newest reviews for Sofitel Macau At Ponte 16

  • Kirsten
      United Kingdom
    September 9, 2014

    The club softiel staff looked after us well! Room was lovely too and food good.

    Buses for terminal all full and waited 45 mins for a taxi!! Not good!


  • Maria
    September 7, 2014

    Pure luxury as soon as you step through the doors. Apple checked us in and was amazing! I've never experienced such lovely service, and I stay in lots of 5 stars. We stayed on the club floor- amazing staff! A special thanks to Vincent and Princess, you're terrific. Wonderful rooms, fantastic views, marvellous breakfast and a lovely clean pool area, with friendly staff everywhere! In all my years of travelling, 25 all up, I've never experienced such wonderful customer service. Highly recommended!! Clean, friendly, fantastic location, great views, food and it was just heaven!

    Leaving to go back to Kowloon and having to stay at the crowne (horrible) plaza with horrible staff.


  • Ramon
    September 6, 2014

    The staff working at the Sofitel were fantastic and very nice. The restaurant located at the 18th floor has a great menu for lunch (superb dumplings)

    Everything was fantastic despite it is located a bit away from other casinos. The casino itself has no roulette which is a must classic!


  • Scott
    September 4, 2014

    The whole package of the hotel was perfect staff where outstanding the room excellent best hotel ever stayed in

    The only one thing outside entrance to side lifts the smell from drain was very strong


  • Mohammed
      Saudi Arabia
    September 3, 2014

    The staff n facilities

    Swimming pool n location a lil far from main attraction atea


  • Michael
    August 31, 2014

    Staff impeccable Situated in the old centre of Macau Affordability Everything in the hotel immaculate



  • Laila
      Saudi Arabia
    August 29, 2014

    I liked the stuff and there a bell boy his name Evan he is soooo nice and kind and friendly he help us when should we go and we the taxi with everything we need in the hotel I felt that in home with him even my husband he said so! Plz in inform the hotel a bout him he is nice he made my holiday easy in nice



  • Michael
    August 21, 2014

    Staff were very good Very helpful and thinking ahead. I used the executive lounge, and the service was impeccable.

    Very busy down stairs with the Casino but too be expected.


  • Wilfried
      United Kingdom
    August 20, 2014

    From the first step into the hotel the Customer Service was very personal and just excellent! The food was amazing, especially the breakfast buffet. Would definitely recommend everybody to stay there! We had the best time in the hotel and it was actually the highlight of our trip to Macau!


  • Diana
      Abkhazia, Georgia
    August 19, 2014

    I could not stop telling my friends how good the service is. Here are the other things I liked: 1. A separate check in at the club lounge floor 2. Welcome drinks 3. Filipinos always smiled 3. We got the sea view room so THANK YOU! 4. HERMES bath products were awesome!

    None :) I liked everything.


  • Laura
    August 18, 2014

    almost everything. :-)

    Some noice from 18 floor after midnight. like cheers moving on the floor.


  • Didier
    August 17, 2014


    Swimmingpool very small with very bad smell from kitchen impossible to stay...


  • Hannah
    August 12, 2014

    Everything from checking in to checking out was perfect!


  • Cristian
    August 9, 2014

    Clean modern hotel, the free shuttle for Hong Kong Ferry, the room preparation on our arrival.

    A little bit far from the Lisboa / Wynn casinos. However ~10 min walk from old center. Hotel restaurant closed too early. Same with the pool. Too expensive for its location and facilities.


  • Edwards
    August 7, 2014

    They have the best staff. Nothing was too much trouble. Would stay there again just because of the staff


  • Anonymous
      Hong Kong
    August 5, 2014

    I request a birthday cake for a kid, it is free of charge and deliver on time to the room. The cake is so yummy and make the perfect day!


  • Mark
      Hong Kong
    August 5, 2014

    The friendly staff were always smiling and courteous throughout our stay

    I really can not think of anything that I did not like. Just wished could have stayed longer


  • Anonymous
      United Kingdom
    August 5, 2014

    Rooms are nice size

    The distance from the big and new casino, like Galaxy and Venitian.


  • Ahmed
      United Arab Emirates
    August 4, 2014

    We did our booking a month prior to our visit and request 2 connected rooms since our kids are 4 and 6, but we did not get that.. the check in girl did not apologize and I did not like her attitude.. we were really tired from the trip and decided to take the rooms and talk to someone else the next day.. we were shifted to another connecting rooms next morning l, but it was in a bad condition, with torn curtains and smelly bathroom... and they insisted tht its at the same price of what we paid.. I will never go back to this hotel again.. not not mention lack of taxes at the area and long line for breakfast


  • Rafael
    August 3, 2014

    Everything perfect!


  • Frederic
    July 31, 2014

    Their restaurants (western/chinese) provide good quality food and the price is reasonable!

    1. If you plan to use their gym facilities, remember to bring your sports shoes. They are very strict! 2. We booked a room for 3, I needed to call housekeeping to give me extra towel everyday.


  • Jorge
    July 30, 2014

    I really liked the MIchael Jackson bar in the hotel! It was awesome and they have an exhibition with some of his belongings


  • Jasjeet
    July 29, 2014

    Great location, free shuttle service and staff was very friendly.


  • Hang
      United States of America
    July 27, 2014

    Gorgeous and spacious rooms! Wonderful and helpful staff! Great wifi! Beautiful lobby! Walking distance to the square and Ruins of St. Paul

    Trouble getting taxi, lack of things to do inside the hotel, no shuttles to other major casinos, no cafe, limited food options


  • Colleen
    July 23, 2014

    MY friend and I had a brilliant holiday in Maccau, staying at the Sofitel staff were attentive and helpful, all spoke good english. The hotel smells good, looks good and is good . It was luxury, breakfast was amazing. I have already recommended a friend to have a stop over in Macau just to stay at the sofitel.

    having to leave and go to Hong Kong !!!


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