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Newest reviews for Hotel Okura Macau

  • Anonymous
      Hong Kong
    August 9, 2014

    swimming pool not so ......

    7.5

  • Jane
      Hong Kong
    July 28, 2014

    We like the room, the kids love the big bath tub with tv..!!

    The shower head is not as good as it looks - the water flow is not strong enough. As for the overall hotel, it lacks of some shop such as bakery - can't get my favourite Portugese egg tarts..!

    9.2

  • Marian
      Australia
    July 26, 2014

    Loved the wave pool, gym and our room, free transport to Macau city. Our room & balcony was quite stunning. High tea was enjoyable. Breakfast on 6th floor was good not excellent. Staff were all delightful

    Paying for the 'extras' have to say the evening canapés on 6th floor were awful. All pastry. Executive/club canapés, those we have experienced elsewhere were far superior

    8.5

  • Christine
      Hong Kong
    July 23, 2014

    I like the wave swimming poor

    very bad smoking smell even in non smoking room, after complaint, from hotel side, they just spray some air freshener in our room, but it can not help due to smoking smell quit too strong.

    5.8

  • Yi-ping
      Taiwan
    July 8, 2014

    Almost perfect but price is higher

    Noise due to instruction

    8.3

  • Yuen
      Hong Kong
    June 25, 2014

    Breakfast on 6/F (Lounge access) needs to be improved since the main restaurant is under renovation.

    7.5

  • Ricardo
      Hong Kong
    June 15, 2014

    The Staff was restless, they prepare a romantic setting on the room, per my request, but much more than I was expecting, rose petals everywhere, Champagne, chocolate cake and macaroons. We had access to the executive lounge which in my opinion is worth it. From the checkin to the checkout the experience was great, felt distinctive and thoughtful, all the way to the limo service offered on checkout. Recommended!

    9.6

  • So
      Hong Kong
    June 2, 2014

    Service and environment is good

    9.6

  • Anonymous
      Singapore
    May 26, 2014

    Room was clean & properly kept & well maintained. Staff was helpful & courteous. Keep up the good work

    10

  • Yim
      Hong Kong
    May 17, 2014

    Selections of pools, spa and the friendliness of staffs. We felt welcome and got help whenever we need.

    No coffee maker, instead they put instant coffee which I have never seen in a 5 stars hotels. Breakfast buffet was pricy for the limited choice of food.

    7.9

  • Julie
      New Zealand
    May 16, 2014

    Nice gym with latest equipment Complimentary shuttle service which also meets all the incoming ferries. Plenty of dining options Friendly, helpful staff. 5 star facilities.

    No souvenir shop only a tiny booth for such a big complex. Couldn't stay long in casino as too smokey it was the same in all the casinos in Macau. No poker games.

    10

  • Soi
      France
    May 3, 2014

    good customers service

    shower water temperature control malfunction

    8.3

  • Anonymous
      Hong Kong
    April 26, 2014

    It's clean

    They told me my room wasn't ready until 30 mins. So I waited for over 30 mins and still couldn't get my room key. I called three times and got my room after an hour. The service was poor.

    6.3

  • Anonymous
      Hong Kong
    March 18, 2014

    Breakfast is good

    8.8

  • Anne
      Hong Kong
    March 12, 2014

    The receiptionist was professional, friendly and helpful. His service attitude was way above average standard of hotels in Macau!

    7.5

  • Yin
      China
    February 3, 2014

    staff so kindly and helpful

    When I checking, no staff help for taking luggage. I hope should be improve on future.

    9.6

  • Fang
      China
    December 29, 2013

    towl

    8.3

  • Anonymous
      Hungary
    December 19, 2013

    all

    non

    10

  • Sai
      Hong Kong
    December 18, 2013

    Many amenities nearby

    The scent used by the hotel in all public area

    7.1

  • Rustam
      Russia
    December 2, 2013

    all

    9.2

  • Aurimas
      Lithuania
    November 21, 2013

    very good new hotel!!!

    check out on 11:00 AM

    9.2

  • Nikhil
      United Arab Emirates
    November 5, 2013

    Everything was just perfect ,

    10

  • Bersee
      Hong Kong
    October 29, 2013

    We liked the spectacular big wave pool and the inside pool. The rooms were very nice and the hotel was in a good location. The staff was very friendly and helpful. We really liked the interior design.

    We didn't like that our non smoking room (2130) had a strong smell of smoke. When your hands and feet touched the wave pool's floor, they got blue. The expensive coffee from the pool side bar was very poor quality.

    8.8

  • Payam
      Iran
    September 30, 2013

    casino , pool , shops , clean, staff every thing was perfect .

    nothing

    10

  • Tony
      United States of America
    September 8, 2013

    Hotel amenities, esp. swimming pool and access to restaurants.

    Sometimes long queues for shuttle buses.

    8.8

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