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Avenida Marginal Flor de Lotus, Macau, Macau – Show map
|Deluxe King or Twin Room|
|Deluxe King or Twin Room with Pool View||
|Okura King or Twin Room with Lounge Access||
|Okura Suite Package - Junior Suite with Executive Lounge Access|
|Okura Getaway - Deluxe King or Twin Room|
|Okura Dining Package - Deluxe King or Twin Room|
|Okura Summer Offer - Deluxe King or Twin Room||
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45 properties in Macau
Including hotels, apartments, villas and more.
170 verified reviews
They speak your language!
Hotel Okura Macau's staff speaks: Chinese, Japanese, English
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Outdoor Pool (seasonal), Grounds, Terrace
Sauna, Fitness Center, Massage, Private Beach Area, Indoor Pool (all year), Casino, Playground, Entertainment Staff
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu
WiFi is available in all areas and is free of charge.
No parking available.
Room Service, Car Rental, Shuttle Service (free) , Airport Shuttle (free) , 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator
Chinese, Japanese, English
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 11 years stay free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged HKD 575 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 168 reviews
Value for money
Show reviews from:
Towering over the Cotai Strip, the 5-star Sheraton Macao Hotel features 3 outdoor pools, pampering spa treatments and a 24-hour fitness center.
Score from 3272 reviews Very good
Sofitel Macau features 5-star waterfront accommodations in Macau's historic quarter, just steps from the busy center of the city.
Score from 1019 reviews Very good
Part of the Galaxy Macau resort complex in Cotai City, the luxurious Banyan Tree Macau is the first high-rise urban resort in Macau.
Score from 282 reviews Wonderful
Galaxy Hotel offers luxurious 5-star accommodations within the Galaxy Macau Resort, across from Macau’s ‘Old Taipa Village.’ It features the world’s largest Sky Wave Pool and offers free Wi-Fi in...
Score from 516 reviews Excellent
Had to change my room 20 min after check in , flour was dirty with dried blood stains. That's not acceptable by any standard. Room was promptly changed , all I was offered was an apology as I was checking out .
the hotel is not too crowded when u compare with other htl in Macao
bed is hard
Ambience Staff professionalism
Location - difficulty to catch a taxi, hotel shuttles closing before midnight Hotel under rennovation - limited restaurant choice on premises
Limited food in room servers menu
staff were great, i did my check in at vip lounge, people were nice and helpful. we were give a free drink of our choice and the whole check in process was accompanied by more than one staff. room was clean, and nicely decorated.
breakfast venue was small, altough food was surprisingly taste. however still, i dont think it worth the money to pay extra for it.
Room big enogh
I requested all .. But the staff didn't follow up and reject to check again .. Poor then Galaxy
I really happy that the hotel give us a cake and a bottle of champan for celebrate our Wedding Anniversary. Thank you very much.
Wifi is not stable, always disconnet.
1. Free wifi in room; 2. Staff are nice; 3. Bathroom is very spacious, a bit over though, I'd rather have larger beds; 4. There is a shortcut for you to get to the foodcourt and shuttle bus stops, i.e. going thru the casino, but not for people under 21 who can't enter casino; 5. The hotel locates in a resort area with many choices of restaurants, shops.
1. Check-in time unnecessarily long, a lot of staff in the lobby, but only 1-2 of them responsible for check-in; 2. Bathroom is separated from sleeping area with a glass wall. Although curtain has been taken down, you can still see through the shower area from the sleeping area. Bathroom door is almost transparent and no lock; 3. Pillows are too soft; 4. Free wifi is available in room, but you need to login through a webpage everytime; 5. Pricy, given 15% tax and service charge added on top of the room rate and no breakfast included; 6. The Galaxy resort offers various free shuttle buses, but some popular routes take 30 mins to wait.
super comfortable bed, even more so than the bed in galaxy and banyan tree. also like the tv in the bathroom. thanks for the birthday arrangement and room upgrade!
door of the toilet could not be closed smoothly
The beach is very nice.
Too far away from the shuttle bus station. Wifi connection at casino is only available for galaxy hotel guests, no wifi for Okura guests.
Excellent customer service! Smiling faces can be seen everywhere. Everyone here is so sweet! And they treat customers as friends and families!
the concierge (Tom) was excellent. Really friendly and helpful. you can find lots of nice food around the hotel
the room sound proof was bad, we could hear our neighbour's TV as it was on the entire night
Toluet & bathing room are great and clean .
swimming pool not so ......
We like the room, the kids love the big bath tub with tv..!!
The shower head is not as good as it looks - the water flow is not strong enough. As for the overall hotel, it lacks of some shop such as bakery - can't get my favourite Portugese egg tarts..!
Loved the wave pool, gym and our room, free transport to Macau city. Our room & balcony was quite stunning. High tea was enjoyable. Breakfast on 6th floor was good not excellent. Staff were all delightful
Paying for the 'extras' have to say the evening canapés on 6th floor were awful. All pastry. Executive/club canapés, those we have experienced elsewhere were far superior
I like the wave swimming poor
very bad smoking smell even in non smoking room, after complaint, from hotel side, they just spray some air freshener in our room, but it can not help due to smoking smell quit too strong.
Almost perfect but price is higher
Noise due to instruction
Breakfast on 6/F (Lounge access) needs to be improved since the main restaurant is under renovation.
The Staff was restless, they prepare a romantic setting on the room, per my request, but much more than I was expecting, rose petals everywhere, Champagne, chocolate cake and macaroons. We had access to the executive lounge which in my opinion is worth it. From the checkin to the checkout the experience was great, felt distinctive and thoughtful, all the way to the limo service offered on checkout. Recommended!
Service and environment is good
Room was clean & properly kept & well maintained. Staff was helpful & courteous. Keep up the good work
Selections of pools, spa and the friendliness of staffs. We felt welcome and got help whenever we need.
No coffee maker, instead they put instant coffee which I have never seen in a 5 stars hotels. Breakfast buffet was pricy for the limited choice of food.
Nice gym with latest equipment Complimentary shuttle service which also meets all the incoming ferries. Plenty of dining options Friendly, helpful staff. 5 star facilities.
No souvenir shop only a tiny booth for such a big complex. Couldn't stay long in casino as too smokey it was the same in all the casinos in Macau. No poker games.
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