Hotel Riviera Macau  

Cleaning & comfortable

Very nice hotel, but on the outskirts of the town proper. However the hotel provides a free shuttle that drops you off at different places in the city and at the ferry terminal and the shuttle runs all day long, so the fact that the hotel is away from all the bustle and noise is actually a positive thing. Nice staff and pleasant appearance of the lobby and breakfast area. Our room was a bit worn but certainly decent. A good value.

Only negative was the room was a bit 'worn' and the hotel was a bit far from the main area of the city. But well worth a stay.

Good value for money.

Not easy to find from main street. Shall use some indicators.

Centrally located, so we could walk to the Macau peninsula casinos and the Tower.

Beds are smaller than they look and very hard. Very noisy in the mornings- lots of Chinese yelling going on. English level is rather low.

Outside of noisy downtown

On arrivial the booking were wrong. Very noise old ac at best 3 star hotel no taxi available "can not reach taxi center"...

Size and equipment of the room

Very basic hotel nothing to do at all in this hotel , miss leading advertizing and false . this hotel only to put your head to sleep .no sweming pool as advertized or bar nothing........ Never ever stay there again book through booking.com

Good location away form the casino's and within walking distance of the old city centre. Nice view of the Macau Tower and sea. Shuttle bus service to the ferry terminal.

Staff's English was very poor. They did not seem to listen to what we asked, giving answers that were incorrect or just not regarding the topic of our question. We asked when we arrived if we ould have breakfast the next day and the receptionist told us that we could just walk into the breakfast room and tell the staff there our room number, so it would be charged to the room. The price was said to be 45 hkd. The next morning, we had to explain to 4 different people that we were hotel guests and therefore we did not nees a breakfast coupon as we would pay for breakfast with our hotel bill. Also, the price for breakfast turned out to be 75 hkd. When we could finally sit down for breakfast, immediately a bill of 150 hkd was placed on our table, making us have to explain everything again. There seems to be insufficient communication between the hotel reception staff and the breakfast restaurant staff.

bay view available, good start point for travel in Macau

As the hotel was located on a hillside and was free from gaming and other entertainment venues the conditions of the surroundings were quiet, peaceful and relaxing. Although out of the town centre and hotel stretch it had easy access to downtown restaurants and shopping etc. I

The front desk staff seemed to be a bit raw and inexperienced while handling check-outs and settlement of bills possibly being just out from hospitality training schools. It would also have been ideal if they were equipped with a nice and quiet spa to relax and unwind in

Spacious Room

1. All-pervading smell of cigarette smoke. The Sintra & Pousada de Mong Ha for example have smoke free rooms. 2. Internet is extra - you have to buy cards from Reception.. When I am in & out of my room at all-hours that was annoying and inconvenient. Again, the Sintra & Pousada include internet access in the room rate.

너무 멋진 곳이다. 창밖으로 보는 야경이 정말 아름답다. 호텔이 산 위에 있어서 아침에 일어나 산책하기 좋다. 객실이 넓고 깨끗하였고 호텔 직원들은 친절하였다. 셔틀이 있어서 중심부로 내려가기도 편했다. 올라올 때는 택시를 탔는데 요금이 얼마 안나온다. 밤늦게까지 도박을 할 사람이 아니라면 단연 이 호텔을 추천한다. 베네시안 호텔도 가보았지만, 여기만큼 좋지 않았다.

安静

入住期间深夜遇到酒醉的客人大闹，处理的速度慢，时间长，影响睡眠。请提高服务质量；次日在一楼用早餐时，- 还听到服务人员在抱怨工作的繁重，还讲粗话。