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Sheraton Macao Hotel, Cotai Central
Estrada do Istmo. sn/n, Cotai, Macau – Show map
After booking, all of the property’s details, including telephone and email address, are provided in your booking confirmation and your account.
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The most recent booking for this hotel was made on Aug 30 at 8:25 AM from India.
6 Reasons to Choose Sheraton Macao Hotel, Cotai Central
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41 properties in Macau
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2765 verified reviews
We speak your language
Sheraton Macao Hotel, Cotai Central's staff speak: Chinese, Filipino, Thai, Russian, Portuguese, Malay, Korean, Japanese, Indonesian, English, German
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Outdoor Pool (all year), Grounds
Sauna, Fitness Center, Spa, Massage, Casino
Food & Drink
Restaurant, Bar, Breakfast in the Room, Snack Bar
Free! WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs HKD 200 per day.
Room Service, Shuttle Service (free), Airport Shuttle (free), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Suit Press, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating
Chinese, Filipino, Thai, Russian, Portuguese, Malay, Korean, Japanese, Indonesian, English, German
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 12 years stays free of charge when using existing beds.
One older child or adult is charged HKD 317 per night in an extra bed.
Free! One child under 3 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Sheraton Macao Hotel, Cotai Central accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please note that babysitting services are only available for children over 3 years old.
Based on 2765 reviews
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Expanse of the property Well appointed restaurants Pleasant staff
Location - away from nightlife and restaurants
Good staff and nice spacious rooms and everything thing is available in the hotel lobby. Very clean rooms and excellent house keeping. Very nice activities available for young ones and adults.
The breakfast restaurant was very far.
All equipment in room are functioning properly. Good cleanliness.
Attitude of some staff members. Breakfast at Xin has limited choice compared with Feast. Lacking of shuttle bus service to the major tourist attractions.
The week end deal package
Breakfast is a nightmare.....waiting too long to get in the outlet and ages to have an omelette....they had set up 2 stations to make eggs but only 1 was used due to shortage of labour!!!!! Poor quality products especially on the salty choices.....not bad the pastry and sweet!!!! They have plenty of room to improve but they need to make a huge effort !!!!
The room very big, the staff so friendly and the amazing swimming pool outdoor!
Every things is porfict
Sheraton offers room at reasonable price and has almost everything you enjoy at hotel. Outdoor swimming pool and Shine spa especially good
Feast(breakfast buffet) was normal levet, But the coffe at feast was not good. And sheraton don't offer various routes suttle buses.
Alice working at the SPG was great! Everything was awesome and we will be back. Thank you
They didn't have a poker room but that's just all of macau except a few
The general facilities are excellent and the staff have improved in their personal dealings with customers
Things are generally not value for money. The feast is difficult to get into with lng queues and no other option for breakfast as well as too far to walk from the tower lifts, particularly the sky lift.
Good location and kindly staff
Place for breakfast is not so comfortable (seems like usually use as a conference room)
Value for money Good shuttle bus network to major customs gates
Location very close to all nearby shopping and restaurants, comfortable family suite with luxurious decorations and amenities for kids, fabulous room views, clean and very comfortable, nice outdoor swimming pools, check in and out very fast, warm welcoming, best place.
Only guest elevators located near an entry for casino at the ground floor which at night crowded, but contains too many security guys so some sort acceptable.
Facilities in the hotel are great. For Gamblers it's surely a paradise.
Safety issues in the room corridors. In such big property you're treated as a number and not as a guest. Breakfast buffet is like a factory.
Location, pools, size of room.
one stop with fully equiped entertainment.
We got upgraded as we are the member of SPG. Very good facilities and staff was nice and helpful.
Did not provide enough bath towels in room
Sands Cotai doesn't provide frequent shuttle bus like others. Need to wait a bit longer for the free service.
Feel staff not trained. Asked about the airport transfer and was advised to take private car more expensive than hotel room. Went straight to SPG member check in desk thought they would be prepared as hotel asked to fill in pre check in form prior to arrival and was asked whole load of questions repeatedly. Perferred Sky Tower near elevator but was given a room at Earth Tower and far far end of floor. Worse, was given a room facing construction (not city view or pool view as stated in booking). Changed to another room in Sky Tower was again bad. Changed third time was given a room above us having renovation drilling into our room. Went back to check in counter and spoke to a manager finally got a decent room of what we booked for.
Temperature at the lobby was extremely low. Very cold.
Room, sitting area, bathroom ,cleaning
The Wi Fi is weak and there is no international TV channels
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