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Free WiFi Guests consistently rate the WiFi as excellent Free parking

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Newest reviews for Grand Hotel Excelsior

  • James
      United Kingdom
    August 28, 2014

    The facilities, Staff friendliness and the ambience were supberb. The proximity to Valletta was great,

    No negatives.

    10

  • Lucienne
      Malta
    August 26, 2014

    I just did not like that i requested a double bed and got twin beds. It clearly made a difference to me what type of bed i had otherwise i would not have requested a particular type.

    10

  • Boris
      Spain
    August 24, 2014

    In practice evrerything, but we were especially happy with the private beach.

    10

  • Shaun
      United Arab Emirates
    August 24, 2014

    Food is very good Location is fabulous Staff are very helpful and friendly

    was turned away from breakfast despite there being empty tables (I challenged and was let in) could not get twin stroller through room door - had to collapse each time we entered/exited the room

    7.9

  • Thomas
      United Kingdom
    August 20, 2014

    Every aspect within the hotel was good.

    The hotel is built halfway up the hill, and this is not made clear. Furthermore, if one wished to walk down to the ferry the outlet from the Tea Lounge was not available, which meant that one had to walk up, a considerable distance before walking down to the ferry.

    9.6

  • Tomas
      Lithuania
    August 20, 2014

    Air-conditioning works badly, no good sleep, because there is no air to breath. WC does not work properly even after calling plumer.

    5.4

  • Jamie
      United Kingdom
    August 12, 2014

    As you'd expect, the facilities are excellent. However the real winner with the Excelsior is the staff - without exception delightful and nothing is too much trouble.

    The only thing I can find the smallest fault with is the coffee at breakfast: and it has to be said that, that apart, the food (especially the breakfast) in the diningroom is excellent

    10

  • Martin
      Australia
    August 12, 2014

    The whole experience. Staff fabulous. Very clean and friendly

    Nothing. We loved it.

    10

  • Benjamin
      United Kingdom
    August 11, 2014

    Good Indoor & Outdoor Pools Good Access to Valletta Town (a short 5min. walk to city gate although there are steps) Comfortable Rooms Friendly Staff Good breakfast choices.

    Some of the ancillary facilities required maintenance. Eating in could have been better value.

    8.3

  • Matthew
      United Kingdom
    August 10, 2014

    Great staff attitude Good facilities Good proximity to Valetta centre Spacious comfortable room

    Price of Ice Cream at the pool!!!!!

    9.6

  • Anonymous
      United Kingdom
    August 7, 2014

    Location, choice of breakfast items, pool.

    No PCs for general use for free. 15 minutes use cost 5 euros.

    10

  • Chris
      Australia
    August 6, 2014

    Location view staff

    Lousy coffee surcharge for expresso. Very dangerous street exit from hotel to walk into town.

    7.9

  • Rosalind
      Italy
    August 5, 2014

    Staff are very accommodating especially management. We were very lucky to get an upgrade. Had a fabulous stay. Thanks to all.

    10

  • Tim
      United Kingdom
    August 4, 2014

    Very friendly and helpful staff, pool and small 'private beach' which let us swim in the harbour, terrific views across harbour, good breakfasts, excellent wifi everywhere.

    Coffee wasn't good. Noise from (someone else's) wedding reception going on after midnight and audible through half the hotel was annoying

    8.3

  • Philip
      United Kingdom
    August 3, 2014

    The staff were lovely and very friendly also all the cleaners said good morning to us and asked if there was anything we needed. Loved the free water as well.

    We liked everything

    10

  • Raymond
      United Kingdom
    July 31, 2014

    Alexandra on reception very good

    Stained room carpet (room 605), torn bed head, exchange of bathroom linen poor (left without bathmat and face flannels twice!) room service taking over 2 hours to replace, broken loo seat hinge took over 24 hours to fix, small number of coffee and creamer sachets, poor service of tea/coffee at breakfast. Complaints made at time of visit but met with little enthusiasm and no contact with front of house provided.

    5.8

  • John
      United Kingdom
    July 29, 2014

    Everything was perfect, when I return to Malta I'll be staying at the grand again.... thank you

    Having to leave !

    9.6

  • Sayedmohammad
      Qatar
    July 27, 2014

    The food was very bad

    7.5

  • Tina
      Australia
    July 27, 2014

    The staff were very friendly and helpful. The location was within easy walking distance of main Valetta walled city. The rooms were very comfortable and nicely equipped and furnished. The breakfast and platters in Tiki Village were excellent. Would highly recommend staying here and would definitely stay here again if we return to Malta. On site parking good.

    Finding entrance to hotel was difficult. Balconies on the side we stayed were too hot most of the time as in full sun.

    10

  • Mario
      Austria
    July 24, 2014

    seaview

    old furniture

    7.9

  • Anonymous
      Malta
    July 23, 2014

    Shortage of places to sit outside in the shade.

    8.3

  • Steve
      Malta
    July 23, 2014

    Stylish hotel in great location, room was spacious & comfortable & we got upgraded to a sea view room.

    For a 5 star hotel I would have expected the following as standard:- a separate shower, as opposed to shower in a bath, which was tricky to get in & out of; a full range of TV stations instead of the handful on offer, complimentary fruit, a bath mat, we had to ask to get one which turned out to be a small towel. Overall, we felt that there was a distinct lack of customer care & service.

    8.8

  • Alexander
      United Kingdom
    July 22, 2014

    Location

    8.3

  • Alastair
      United Kingdom
    July 20, 2014

    We thought the hotel service and facilities were excellent

    The only small complaint would be that the room we were allocated could have done with a new carpet as it looked like the furniture had been moved leaving marks

    10

  • Marco
      Italy
    July 17, 2014

    I was only able to get into my room well after 4 PM despite checkin time being 3PM, however when I asked to stay in the room a little past 12PM as I had a late flight that evening, I was sneered at like 'how can you even dream of asking something like that'. Treadmill did not work, notified reception, nobody had come to fix it yet when I left the gym 1 hour later....

    6.3

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