There is inadequate signage for automobile entrance to the hotel. We drove by it three times before discovering the entrance. The parking ramp to the garage was very dark, especially after coming in from bright sunlight. The hotel is located halfway down the hill from the entrance to Valletta with 88 steps to the roadway, part of which has no walkway on either side. Furthermore, there is inadequate railing on the steps; a center rail is needed. There is no shuttle service to Valletta and, consequently, the hotel is not suitable for people with limited mobility. The Phoenicia would be far better choice. The furnishings in the hotel's public areas are fine; however, they are old and tired in the rooms, especially the carpeting. Our room was not as pictured - much smaller. Only one nightstand and one chair with the desk. The armchair was crowded between the bed and patio door which made it difficult to close the drapery at night - or even turn on and off the floor lamp.
The room was too warm and when I complained to the front desk, I was told that maintenance had not turned on the air conditioning system and that nothing could be done. They did offer to give us a fan but moving the air is not the same as temperature control. There was a flower in our bathroom, which was nice, but it died after two days and housekeeping did not remove the dead bloom. I finally left it on a cart in the hallway. Furthermore, the toilet did not flush properly and the bathroom scale needed new batteries. I informed housekeeping, but nothing was done. We had the buffet dinner one evening. It had an impressive array of salads, but rather limited selection of main courses. We were told later that they don't put out a full range of main course choices if the hotel is not fully booked; however, there was no reduction in price. All in all, this was far from the usual five-star experience.
The hotel has an impressive lobby and is somewhat convenient to the main gate of Valletta.