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Cartera Tulum-Boca Paila Km 8.5, 77780 Tulum, Mexico – Show map
Excellent location – rated 9.2/10! (score from 66 reviews)
Rated by guests after their stay at Agua Eco Design Hotel.
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66 verified reviews
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Agua Eco Design Hotel's staff speaks: Italian, Spanish, English
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Private Beach Area, Beachfront
Food & Drink
WiFi is available in the hotel rooms and is free of charge.
Free private parking is available on site (reservation is not needed).
Italian, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children cannot be accommodated at the hotel.
Extra beds are not available.
The maximum number of total guests in a room is 2.
Pets are not allowed.
Cards accepted at this property
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Please inform Agua Eco Design Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details provided in your confirmation.
A prepayment deposit by wire transfer is required to secure your reservation. The property will contact you after you book to provide any wire transfer instructions.
Based on 66 reviews
Value for money
Show reviews from:
On the beautiful beaches of Tulum and surrounded by lush vegetation, this charming hotel features a private beach area with spectacular views of the Caribbean Sea.
Score from 778 reviews Excellent
|Offering a spa and wellness centre, a beach-side yoga studio and a restaurant, Sanara Tulum is located in Tulum. Free WiFi access is available in each room.||
Located right on the beach, Sueños Tulum features an outdoor swimming pool, spa treatments, yoga classes and free Wi-Fi. This hotel is only a 10-minute drive from the Mayan ruins.
Score from 119 reviews Wonderful
On tropical grounds, this hotel offers an outdoor pool, a spa and direct beach access. Each spacious, air conditioned suite includes free Wi-Fi and views of the grounds or sea.
Score from 42 reviews Excellent
April 24, 2015
Only issue (very minor) was that our sheets were not changed regularly. They were fresh and clean when we arrived, but for the 5 days we were there, the sheets were never changed. I am sure they would have changed them if we had asked. I am sure it has to do with conserving resources. I don't normally change sheets that often when at home, but just something I get used to when traveling.
The staff were extremely helpful! - Sergio at the front desk is a great resource for all info on vacationing in Tulum. Has contacts for taxis and excursions. Leaves you alone and does not try to press services on you, but will make his best effort to answer your questions and requests. The room was great! - very comfortable bed - great view (we had the upstairs room) - nice shower (plenty of hot water) - thick solid walls (kept noises out) - ceiling fan (useful when a few flies got in) - free bottles of water! The free breakfast was delicious and plentiful. - fresh squeezed orange juice - fresh fruit - eggs cooked to order with ham, cheese, and veggies Eat at Aqua- their lunch and dinners are great (fresh fish, shrimp, and veggies) and slightly cheaper than the surrounding restaurants/food options.
April 16, 2015
Room was a little too sparse. Could have had more shelves and hanging area. Had to use suitcase the whole time.
Great location. Nice that it was small and intimate. Room was nice and staff was friendly though had a couple communication issues as some only spoke Spanish.
April 15, 2015
would have been nice to have a small fridge or minibar
Fantastic location in the heart of Tulum, rental bikes, yoga, clay massages right on your doorstep. Loved breakfast on the beach watching the sunrise and the fish tacos were delicious.
April 10, 2015
Next door there is a beach club that plays music during the day. Very annoying if you want to relax by just listening to the sea and wind.
The design, the staff, the food were all great
March 19, 2015
Unprofessionally run. Bed very hard, decor didn't function well (no place to hang wet clothes, or put shampoo in shower, no place to put any luggage or anything except on the floor! Shower wouldn't drain and just emptied into bathroom area). Lots of difficulty when it came to trying to pay the bill, hotel was unprepared and not run well. Had to run to ATM and take out pesos to pay bill because hotel couldn't take credit cards (even though online it said it could). Hit limit of withdrawel and got into dispute over payment with owner. Breakfast was supposed to start at 7:30 am but we were trying to go to Coba one day and wanted to leave early and no one was even at the hotel at 8:00 am so missed breakfast. Not a good experience, wouldn't ever return.
Good location, right on beach. Wonderful breakfast, when they were serving it. The bar serves very good drinks.
March 10, 2015
There is no front of house service when you're on the sun loungers so you have to go elsewhere to eat etc. Due to this, we often sunbathed elsewhere.
We had a beach view king room which really did have the most amazing balcony view. Great breakfast, friendly staff, large clean room
March 9, 2015
Bed could do with a mosquito net. There's were lots of them sneaking in the room at night.
• you're on the sand and very close to the beach. • The sound of the waves at night • Room is modern & minimal • breakfast is amazing • staff Samantha and Sergio were so hospitable and friendly • The balcony was great • Beach lounges were great • located on the better part of the beach
March 8, 2015
This is an dream place! Amazing beach, room direct on the beach. Extremely helpful stuff and great food as well. We startet our Yucatan road trip in the Aqua Eco and at the end we came back for 3 nights. Tulum is such a great place and staying in Agua Eco makes the trip perfect!
February 24, 2015
Perfect amenities for a relaxing beach vacation. Great/friendly staff and customer service. Clean/modern/minimalist and still cozy! They provided water bottles which was nice. You can get breakfast brought to the room and eat on the porch. Parking was a plus! It is basic, but I love the privacy rather than a large hotel on the beach. Such an amazing place, I highly recommend.
February 24, 2015
Their WiFi is intermittent, but they went out of their way to work with the resort next door to get us reliable access. If you can swing it, ask for an upstairs unit if you are in one of the buildings that has an upper and lower.
We wanted upscale accom in Tulum, away from the all-inclusive cookie cutter resorts. This exceeded our expectations! Located on the main Tulum road, walking distance to many restaurants boutiques. Our entry door was steps to the ocean! Staff was fantastic - Sam was our friendly face every morning - she gave many great tips to my wife and I. Hot water always available; Daily maid service. Tommaso the owner was attentive to every need we had. We plan to return to Tulum and will book here without hesitation.
February 21, 2015
No Wi-Fi for first several days.
Friendly attentive staff. Wonderful breakfast delivered right to our beach chairs. Location could not be better.
February 12, 2015
It was too expensive for what they could offer, the staff was not well prepared and informed about the sightseeing arpjbd the hotel and the room was full of sand all the time.
February 12, 2015
The hotel was extortionately priced for what you get though they very kindly upgraded us for the first three nights of our stay. The 24 hour electricity is run off a small bank of solar panels so for our first two nights there had not been enough sun for there to be electricity in the evening. This came with no warning, we got back from dinner and it was pitch black with no candles or torches left out for us to use. I was 7 months pregnant and got so hot in the night because there was no fan that I didn't sleep a wink. They kindly bought a fan for me (there is no fan in the beachfront cabana) but the next night, again there was no electricity. It was only when my husband had a real go that they ended up running a cable from the next hotel through our window to run the fan from but they asked us to get up at 0630 to unplug it so they wouldn't get into trouble! Obviously no electricity meant no Wifi as well. After this all went well but for the price we were paying this kind of event is unacceptable. They were even running the kitchen off a car engine parked out the front of the hotel!
The location on the beach was great and the rooms were styled well. The staff were lovely and the breakfasts were huge.
February 7, 2015
There are many great places I've stayed on the beach in Tulum with amenities. Lovely staff but no amenities. You can tell the owners are trying the hotel business for the first time. The owner arrive the day I was leaving to collect my final payment and told me I could of had a better price "20% off" if I booked with him directly. Not exactly what I wanted to hear as I handed over $1250.00. They all tried very hard to make my stay special which is was.
Right on the beach Spacious room Clean Friendly staff Breakfast , except the last day the ran out of food.
February 4, 2015
We had no cleaning for the first 48 hours, since the personnel had lost the key. Also, due to little sun during our stay we were out of electricity for 2 nights - quite scary and extremely hot with no fans. This was not informed in the description, and our main reason for booking was the promised 24h electricity.
We had a beautiful stay here for 2 weeks. The location is just on the water, something we didn't really see from the pictures. Very nice to be served breakfast on the porch every morning, and the staff was really helpful and nice. Like the basic interior and that the shower had hot water. Really nice interior overall.
January 21, 2015
The walls were concrete which was great for eco, but very hard when i got "knocked" off the bed and bumped my head :)
The bartender was really fun! The front desk staff was great.
January 16, 2015
-Electricity kept going out -Breakfast very limited and only starts at 8am -Staff leave the premises at night -Too much beach sand inbetween reception and the room meant you couldnt walk out without getting sandy
-When electricity was working, wifi was good
January 12, 2015
If you are sensitive to bugs, ask for a cabana at the bottom floor. The upper ones have straw ceiling (which is nice to look at) but they allow bigger bugs to be able to come in to the room.
Fantastic staff that tended to all needs. Got my breakfast just the way I wanted it. If you get a chance, have the owner cook you his signature dish with shrimps, amazing! Nice location, private, only 5 guests at any time. Nice cabanas.
January 6, 2015
A safety deposit box would be great.
Loved the design & decor. Beautiful bathroom, great shower. Delicious and plentiful breakfast. Excellent, helpful staff. Beautiful location on the beach. The view. The simplicity and ease of the stay. So relaxing. The BEST bed I've ever slept in.
December 31, 2014
- The hotel does not have a direct dial phone number to call ahead for arrival details/confirm reservation. This is unacceptable for a place that charges up to $750 per night for its biggest room. - Booking.com had to reach the hotel owner's cell phone to confirm my reservation! Thank you Booking.com! - The beach service is not great. Small selection of beverages. No Diet Coke? - You have to pray to be able to park your car in front of the hotel. There is no dedicated parking.
- Wonderful location on the beach! - Good seating (beach chairs, etc. - Nice local staff.
December 28, 2014
We loved the interior design very minimalistic and chick. The relaxed environment matched perfectly with the settings. We never felt the need of TV or hair drier, but we found all we needed for real relax and wellness. Restorants and lounges, excellent yoga classes at bare-foot distance. We would definetly comeback!!! Enjoy!
December 6, 2014
No safe or fridge Breakfast times were inconsistent No credit card payment Saying that, once you know these things and don't expect more, it is an enjoyable place to stay
Location on the beach Spacious room & bathroom Fresh towels Beach towels Hammock on balcony Nice friendly staff Beach loungers
November 29, 2014
The hotel employees were all very gentle, the rooms always clean. The hotel is beach front so it's like sleeping in the ocean. I can't wait to come back, it's very quite and perfect for a couple of relaxing days.
September 12, 2014
It is not really a hotel, it is a place where you rent space, beatutiful room, but no sense of hotel service whatsoever.
The excellent location in the middle of a peaceful area, closest to Sian ka an reserve. The lovely second floor balcony with amaca for quet spectacular evenings. The very nice furniture and comfort of the room. Very nice people among guests: loved by lovely people.
August 15, 2014
This four unit Eco designed Hotel is worth every cent. Right on the beach with fantastic staff. Luca delivers mean mojitos, 2 for 1 happy hour. To enjoy your stay if more than a couple of days and plan to explore the cultural offerings and visits to the town, a car is recommended. A repeat visit is certainly on the cards.
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