For a mid-level resort, I was surprised to see how well it was run. Good, clean, facilities, staff working hard everywhere I looked.
I've never seen so many employees who are good at what they do and all seem so happy to be there doing it. The housekeepers seem to have an endless list of animals they can make from towels! My kids were excited each day to find what they left behind.
Wonderful food (particularly the Yucatan and authentic Mexican dishes, but the other options were fresh and offered plenty of variety at all meals. Generous drinks, good bartenders.
The facilities are great -- the beach, palapas, lounges, pool, snack shack, pool bar, main bar, dining room--plentiful, comfortable, reasonable operating schedules to provide options at almost all times (Except after midnight, which we liked, as this prevented loud guests at 2 am going up and down past the rooms and slamming doors).
It's a quiet resort, with just enough going on, but not crowded or loud. We saw many sea turtles and sting rays. Just far enough from Cancun to be calm and subdued, but close enough to be accessible. I hope with the renovations, selling off a large chunk of the property, changing the name to include Wellness Center (and probably the business model, to some degree) doesn't change this place too much and doesn't cause the rates to skyrocket out of our range. We love it the way it is. It is almost magical.
The bedding has a mattress pad/liner that crinkles and crunches loudly every time you roll over. It also makes it a bit hot.
Because the construction is older (generally not a problem for me), the doors don't quite fit right and tend require slamming shut. Other guests woke us up a lot doing so. But other than that, it's a quiet place.
I'm sad to see a lot of the previous amenities on this property eliminated (It appears they've sold a large part of the property to the adjacent resort, who is in the midst of a major expansion).
The entertainment crew were fun and friendly but the program is lacking. Bar games, if you can even call them games, with the sole focus of encouraging drinking alcohol. We'd prefer to have none of this nonsense over seeing the activities that were geared toward drunken singles rather than the majority - families and older couples that were here. They did not do a good job of creating awareness of Kids Club options--which were apparently always present but little used. (Other than watching a movie during dinner, we didn't even realize the existence of the daytime Kids Club until the end of our week.)