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1a Avenida Norte, entre calle 12 y 14, 77710 Playa del Carmen, Mexico – Show map
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30 verified reviews
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Koox La Mar Aparthotel's staff speaks: Spanish, English
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Outdoor Pool (all year), Grounds, Terrace, Sun Deck
Golf Course (within 2 miles), Diving, Snorkeling, Fitness Center, Spa, Massage, Evening Entertainment
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Car Rental, 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, Laundry, Dry Cleaning
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 10 years stay free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged USD 30 per person per night when using existing beds.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 30 reviews
Value for money
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I did NOT like the service recieved by staff at check out and also I dislike the fact that the pool water looked pretty dirty.
I liked the location, the building and the roof top pool.
The noise from the bars reverberated through the apartment the entire night. Kitchens were very sparcely furnished and not as listed on the website. Microwave did not work, half of the lights did not work. Toilets (all three) did not work properly. At one point, I fixed two of the three because they were overflowing on the floor. One bathroom vanity leaked on the floor. The maintenance person fixed the leak on the floor, but then it started leaking at the base of the bowl. The third toilette requires a new flapper. When we arrived, we had no key. We had to ask someone to let us in the room every time we need for the first 24 hours.
Very good location in PdC. Apartments were good size and furniture was appropriate. Luiz (one reception attendant) was excellent. The others could care less if they helped you. The area seemed safe and was very accessible to everything--beach and Avenida quinta. Garage parking was handy, but small. Terrace with 5th floor apartment was very nice. Pool terrace was also nice.
The condo was dirty, in need of paint and contained black mold in one bedroom. In one bath, the paint was falling off the walls leaving white residue the shower. The pictures on the web site were not what our unit looked like. As mentioned above, our unit was not clean or modern like the web pictures. The "front desk" was merely an employee sitting at a table in the courtyard of the building. There was no real ability to arrange anything, as was stated in the ad online. The unit was to be cleaned every three days. They "forgot" to clean our unit on day 3. On day 5, they cleaned our unit. However, they didn't manage to empty the trash under the sink which contained food waste. The bathroom towels were disgustingly filthy. The bath mats were a filthy shade of white/grey and contained dirty footprints. The towels were threadbare and filthy. We purchased our own towels as a result of this. There were overhead lights that remained out (bulbs burned out) they entire week.
The only thing good was the location which was as advertised
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