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Resort highlights

Free WiFi Guests consistently rate the WiFi as excellent Free parking


Golf Course (within 2 miles) Pool Table Ping-Pong
Show map Live Aqua Cancun - All Inclusive Adults Only

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Newest reviews for Live Aqua Cancun - All Inclusive Adults Only

  • Tamara
      United States of America
    August 21, 2014

    The outside pool area was nice. It was our anniversary and they surprised us with roses , candles and champagne in the morning!

    The food was not that great. And the hotel interiors were very vanilla. Just adding fresh flowers would help liven the resort up. Overall, there was nothing incredible about the resort that makes it stand out.


  • Anonymous
      United States of America
    August 21, 2014

    Food was just average


  • Andrea
      United States of America
    August 5, 2014

    Beautiful beach and pools, clean comfortable rooms with nice views. Aromatherapy is pleasant.

    The incessant noise of the jet skis going back and forth right in front of our beach and very close to swimmers; for a zen hotel this nuissance was not very zen at all. I had been to Aqua twice before it went all inclusive and the level of food and drinks has done down considerably since then.


  • Sofia
      United States of America
    August 1, 2014

    Hotel is beautiful. Pools were awesome

    When you register at the front desk, as customary, the bellboy will usually take you to your room and explain about the facility, restaurant hours, etc. No one took us to our room. My friend and I were lost for about ten minutes trying to find the room. The next day, I saw that they provided that service to other guests. Food was ok, not great, and there were not too many options at the buffet.


  • Reema
      Saudi Arabia
    July 16, 2014

    Everything about this hotel was amazing.

    The only thing that i didnt like was fixed immediately. The room was too small so i asked for another one and it immediately happen. Love all the staff and the service was quick and amazing


  • Myrna
      United States of America
    July 8, 2014

    Had a wonderful 4th of July weekend. The staff was very nice and the room was large very clean. The food was great and room service was good and quick. Definitely will return!

    The MB restaurant had excellent food yet was very uncomfortable because air conditioner was not working.


  • Steven
      United States of America
    June 28, 2014

    The beach was amazing. Food was great. Foot massage by the pool was excellent

    The pool water was very warm.


  • Norman
    June 24, 2014

    Clean hotel. Concierge and Lobby personnel were friendly and helpful.

    The place was too commercial. Building was clean and looked nice but it was noisy and did not feel warm or home like. We were looking for a resort with attentive service. We had to press staff to be served, often asking for the same drink 3 to 4 times. We were tippers but I believe they were too busy because of the number of people. When we complained to management we got better service but had to do this daily. They do not have enough space around the pool for everyone. They also do not have enough umbrellas in the pool area. People come down early and save their spots for the day. Don't pay for a resort in which you have to compete for space. We stayed at a Secrets near Playa del Carmen and we loved it. Staff was attentive and food was outstanding.


  • Yu
      United States of America
    June 17, 2014

    the beach is awsome...but thats it.

    the pools are crowded


  • Timothy
      United States of America
    June 2, 2014

    The food and the staff

    The room was very hot


  • Paul
      United States of America
    May 27, 2014

    Loved this property!


  • Alexandre
    May 27, 2014



  • Jeffery
      United States of America
    May 27, 2014

    We loved everything about this resort. We booked an Aqua Club Suite, which was worth it given the complimentary cabana rental included. Octavio and Ale (bartender and server) made the entire trip! They were classy, fun, and service oriented. Despite every room being booked, the resort did not feel crowded. The beaches were beautiful.


  • Colin
      United Kingdom
    May 25, 2014

    The staff were all excellent and exceeded our expectation. Food was excellent and room was very clean and quiet.

    The lifts sometimes seemed a bit slow and the clocks were wrong. Most confusing when not wearing a watch most of the time. Put them right or remove them would be my suggestion.


  • Patricia
      United States of America
    May 14, 2014

    The pools The food

    There was no night club type venue.


  • Milana
      United States of America
    April 26, 2014

    THis resort was amazing, everything was right on point, the staff is truly Unbelieveable, heaven on earth, I would def go there again

    I don't have a single complaint


  • Xiaoyu
      United Kingdom
    April 23, 2014

    great service and food!amazing swimming pool, very comfortable experience

    some facilities are a little bit old, such as the door and the wall. swimming pool could not be used in the evening


  • Benedikt
      United Kingdom
    April 22, 2014

    Interior generally looks too average for the price


  • Adriano
      United States of America
    April 15, 2014

    Aqua is wonderful! They have excellent, amazing customer service and the place is spotless clean and has a beautiful architecture and interior design. The food is delicious. They have several restaurants inside the facility and you can try something new everyday. As a couple, we loved this hotel. We spend 10 days and wanted to stay longer. We want to go back and highly recommend this hotel.


  • Peter
      United States of America
    March 18, 2014

    Was an amazing hotel, generally good food and good people.

    A couple days food was sub-par but overall the resturaunt has several resturaunts if one is not good, we just went to a different one.


  • Anonymous
    March 5, 2014

    friendly staff, variety of restaurants, turquoise water, white sand ...


  • Gwen
    February 5, 2014

    I liked nothing but the location

    I didn't like anything it was not value for money the I checked in and found 2 cleaners eating in my room food was bad


  • Anonymous
    January 23, 2014

    Facilities are nice and clean, beach area and pools are very nice, food has decent quality

    There was total lack of entertainment and there was very boring environment at the hotel at night time. Service at the bars was awful, you would have to stand up and and order your drink to directly to the bar tender as there was no service to tables


  • Omer
    January 14, 2014

    Location, beach, staff serving at the beach, breakfast menu, room service.

    Our room had serious hydro-isolation problems, water leaking through the windows and the walls (!) during heavy rains. All the hotel could do was to lay a dozen towels around the floor which caused a terrible smell every day. Also all the extra payments in the hotel are requested immediately, without possibility of adding to the room bill to be paid at check-out. So we had to carry our cash and cards all the time with us (pool, spa, beach etc). Staff doesnt speak much of english and communication is a hard task for non-spanish speakers.


  • Michele
    December 28, 2013

    My experience at this hotel was excelent. I was a bit worried about the quality of the food because this is an all inclusive hotel, but the food here is absolutelly amazing! You don't even feel you are eating in an all inclusive restaurant (plus they have many restaurants that you can choose from). Service is top! We felt so spoiled all the time! Staff is great and willing to do everything for you! Luis from breakfast at Siete, Roberto the bartender at the pool bar and Esteban and Vanessa from the sushi corner are amazing people and really made a difference! The spa is also totally worth it! Location is great! The hotel was so nice that we felt bad to leave for activities hahaha

    We did not like the MB restaurant service. I guess we were expecting more.


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