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Boulevard Kukulcan12.5 km, 77500 Cancún – Show map
Excellent location – rated 9.4/10! (score from 115 reviews)
Rated by guests after their stay at Live Aqua Cancun - All Inclusive Adults Only.
|Deluxe Room with Garden View|
|Deluxe Room with Sea View|
|Deluxe Room with Balcony - Ocean Front|
|Deluxe Room with Terrace - Ocean Front|
|Aqua Club - Ocean Front|
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115 verified reviews
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Live Aqua Cancun - All Inclusive Adults Only's staff speaks: Spanish, English
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Outdoor Pool, Outdoor Pool (all year), Grounds, Terrace, Sun Deck
Golf Course (within 2 miles), Pool Table, Ping-Pong, Water Sports Facilities (on site), Sauna, Fitness Center, Spa, Massage, Hot Tub, Private Beach Area, Entertainment Staff, Nightclub/DJ
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant With Dining Menu, Buffet-Style Restaurant, Snack Bar
Free! Free private parking is available on site (reservation is not needed).
Room Service, Vending Machine (drinks), Vending Machine (snacks), Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Private Check-in/Check-out, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, Honeymoon Suite
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children older than 18 years are welcome.
Up to two children or adults are charged USD 114.49 per person per night when using existing beds.
The maximum number of total guests in a room is 3.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Live Aqua Cancun - All Inclusive Adults Only accepts these cards and reserves the right to pre-authorize your card prior to arrival.
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This Cancún hotel is on a private 75-yard stretch of beach on the Caribbean Sea. It features 2 outdoor pools and 4 restaurants and lounges. Each room has a private balcony.
Score from 466 reviews Excellent
Pretty much everything.
It was an overall great experience
The outside pool area was nice. It was our anniversary and they surprised us with roses , candles and champagne in the morning!
The food was not that great. And the hotel interiors were very vanilla. Just adding fresh flowers would help liven the resort up. Overall, there was nothing incredible about the resort that makes it stand out.
Food was just average
Live Aqua was even more beautiful than it looked in the pictures. The pools were so awesome we never even went down to the beach. We never left the resort. There is a movie theatre right across the street and a huge upscale shopping mall. The movies are mostly in English so that was fun if you want a quiet night activity. The restaurants were great, and there were a ton of poolside grills to make you burgers, seafood or Mexican food anytime during the day. The poolside waiters were very attentive and at 2:30 everyday they bring the chefs out around the pool to hand out appetizers, it was really fun. I will say the service was a bit slow at night in the restaraunts so don't wait until your starving to go to dinner or you'll get annoyed. The lighting in a couple of the outside restaraunts is really dim ( Italian place) so their menu was a bit hard to read, however the waiter noticed us squinting and brought us a flashlight to read the menu. We spent the entire time at the pool and loved every second. The aqua lounge wasn't really worth it if you're considering upgrading for that facility ( FYI ) a great oceanfront room will be perfect. I think most rooms are ocean front in this hotel. It was about 15 minutes from the airport, super close. We had room 8012 and it was on the 8th floor, dead center of the hotel, ocean front and it was creaking amazing. Had to be one of the best rooms view wise. You could see everything. Hope this helps! You'll love your vacation if you stay at Live Aqua
My one downside is they had touched up paint in our room right before they put us in there and the smell ( like acetone) was so strong we almost had to leave ( I'm also pregnant though, so there's that). We opened the patio doors and aired the room out and had no issues with it after that. Their aromatherapy was an amazing service each night.
Everyone was very sweet at this hotel. We spent 3 days there and didn't leave the hotel once. The food was good we ate like crazy! We love the fact that it was all inclusive (free) on the night of my bday my boyfriend made reservations at a lobster and steak house. That was not free. Dinner was ok but the fact that it was out side I could barely enjoy my food because of mosquitos. Also they didn't have a very large menu. We had the aqua suite, our room came with a free cabana each day. We choose one by the pool which came with a free 20 min foot massage each day. That was a plus. On the night of my birthday when we got back to the room from dinner they had designed a very colorful happy birthday with balloons made of rice. The jacuzzi was filled with bubble bath and balloons. It was adorable. I would definitely go back to live aqua and recommend it to my friends. Oh last but not least the aroma therapy was so refreshing!!!! Soon as you walk in the hotel you smell it every area of the hotel had a different scent. I also liked that they had oil burners in the room with alot different scents. That was very pleasant
My experience at the spa was not a good one. We got there 5 mins late and had to reschedule for a hour later and then they were 10 mins late starting our massage. The massage it self was horrible probably one of the worst massages I ever had
Beautiful beach and pools, clean comfortable rooms with nice views. Aromatherapy is pleasant.
The incessant noise of the jet skis going back and forth right in front of our beach and very close to swimmers; for a zen hotel this nuissance was not very zen at all. I had been to Aqua twice before it went all inclusive and the level of food and drinks has done down considerably since then.
Hotel is beautiful. Pools were awesome
When you register at the front desk, as customary, the bellboy will usually take you to your room and explain about the facility, restaurant hours, etc. No one took us to our room. My friend and I were lost for about ten minutes trying to find the room. The next day, I saw that they provided that service to other guests. Food was ok, not great, and there were not too many options at the buffet.
Everything about this hotel was amazing.
The only thing that i didnt like was fixed immediately. The room was too small so i asked for another one and it immediately happen. Love all the staff and the service was quick and amazing
Had a wonderful 4th of July weekend. The staff was very nice and the room was large very clean. The food was great and room service was good and quick. Definitely will return!
The MB restaurant had excellent food yet was very uncomfortable because air conditioner was not working.
The beach was amazing. Food was great. Foot massage by the pool was excellent
The pool water was very warm.
Clean hotel. Concierge and Lobby personnel were friendly and helpful.
The place was too commercial. Building was clean and looked nice but it was noisy and did not feel warm or home like. We were looking for a resort with attentive service. We had to press staff to be served, often asking for the same drink 3 to 4 times. We were tippers but I believe they were too busy because of the number of people. When we complained to management we got better service but had to do this daily. They do not have enough space around the pool for everyone. They also do not have enough umbrellas in the pool area. People come down early and save their spots for the day. Don't pay for a resort in which you have to compete for space. We stayed at a Secrets near Playa del Carmen and we loved it. Staff was attentive and food was outstanding.
the beach is awsome...but thats it.
the pools are crowded
The food and the staff
The room was very hot
Loved this property!
We loved everything about this resort. We booked an Aqua Club Suite, which was worth it given the complimentary cabana rental included. Octavio and Ale (bartender and server) made the entire trip! They were classy, fun, and service oriented. Despite every room being booked, the resort did not feel crowded. The beaches were beautiful.
The staff were all excellent and exceeded our expectation. Food was excellent and room was very clean and quiet.
The lifts sometimes seemed a bit slow and the clocks were wrong. Most confusing when not wearing a watch most of the time. Put them right or remove them would be my suggestion.
The pools The food
There was no night club type venue.
THis resort was amazing, everything was right on point, the staff is truly Unbelieveable, heaven on earth, I would def go there again
I don't have a single complaint
great service and food！amazing swimming pool, very comfortable experience
some facilities are a little bit old, such as the door and the wall. swimming pool could not be used in the evening
Interior generally looks too average for the price
Aqua is wonderful! They have excellent, amazing customer service and the place is spotless clean and has a beautiful architecture and interior design. The food is delicious. They have several restaurants inside the facility and you can try something new everyday. As a couple, we loved this hotel. We spend 10 days and wanted to stay longer. We want to go back and highly recommend this hotel.
Was an amazing hotel, generally good food and good people.
A couple days food was sub-par but overall the resturaunt has several resturaunts if one is not good, we just went to a different one.
friendly staff, variety of restaurants, turquoise water, white sand ...
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