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Boulevard Kukulcan12.5 km, 77500 Cancún, Mexico – Show map
Excellent location – rated 9.5/10! (score from 164 reviews)
Rated by guests after their stay at Live Aqua Cancun - All Inclusive Adults Only.
|Deluxe Room with Garden View|
|Deluxe Room with Sea View|
|Deluxe Room with Balcony - Ocean Front|
|Deluxe Room with Terrace - Ocean Front|
|Aqua Club - Ocean Front|
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165 verified reviews
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Live Aqua Cancun - All Inclusive Adults Only's staff speaks: Spanish, English
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Outdoor Pool, Outdoor Pool (all year), Grounds, Terrace, Sun Deck
Golf Course (within 2 miles), Pool Table, Ping-Pong, Water Sports Facilities (on site), Sauna, Fitness Center, Spa, Massage, Hot Tub, Private Beach Area, Entertainment Staff, Nightclub/DJ
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Snack Bar
Free private parking is available on site (reservation is not needed).
Room Service, Vending Machine (drinks), Vending Machine (snacks), Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Private Check-in/Check-out, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, Honeymoon Suite
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children older than 18 years are welcome.
Up to two children or adults are charged USD 114.49 per person per night when using existing beds.
The maximum number of total guests in a room is 3.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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|Featuring a restaurant and a private beach area, Hideaway at Royalton All Inclusive -Adults Only is in Puerto Morelos. Free Wi-Fi access is available in this resort.|
My husband and I stayed here for from Dec 8-15th. we did not want to leave. We stayed in the basic garden view room. Although we had to face an upcoming contrustion site on side of the hotel it permitted a nice view of the ocean. The view will definately be much worse than garden view when the building goes up. Never the less, our stay was incredible from day one. ROOM: The room was spacious, comfortable and clean. It featured a large closet which included an iron and ironing board, easy to use safe, hangers of multiple types, and even your very own beach bag to borrow. In addition they included a set of beach sandals that you can use during your stay at the resort. they also provided laundry and dry cleaning services although I will say they were a bit pricey (very typical of the resort). The bathroom was large & included a tub a large shower (roomie enough for two), toilet, and a large sink area. There was even a phone next to the toilet in case you thought of ordering room service while you were taking care of business. We requested a king size bed and let me tell you it was huge. The mattress was also very comfortable. TVs had HBO channels and cable. It provided much-needed entertainment during those few hours inside of the room. The room provided a sofa chair with coffee table along with a full table with two arm chairs. We also had a balcony with two chairs and a side table although we didn't use it very much the view and chairs are much more comfortable downstairs. My only critique about the room sound privacy. I cant say for sure but from inside the room you could not hear other guest next to you, however you could hear hallway noise. Also, several times as I was walking down the hallway towards the lobby I could literally hear people's blow dryers or loud conversations going on inside the room. Dont get me wrong the conversations were not clear but muffled. My husband and I are not bothered by that so we didn't think much of it.
Aromatherapy all around.
Food could be better.
I have been to many Carribean all-inclusive resorts and this one takes the cake! What sets it apart most is the level of service of the staff. They make everyone feel like a VIP! They are always coming around the beach and pool taking drink orders and handing out water bottles (which are usually harder to get than alcohol at resorts!). We were there over Thanksgiving and the chef of the Azul restaurant made a special Thanksgiving menu just for the two of us!! They had a table set up for us and a surprise menu. It was priceless! And the food is fantastic! Lots of different options and a poolside salad bar and barbecue with healthy grilled chicken, fish and meat that is there all afternoon. There is also an indoor cafe for those who have a sweet tooth. Even room service is included! The complimentary aromatherapy and DVD borrowing is a nice touch. Complimentary wifi can even be accessed anywhere in the hotel including the beach. The gym is nice with a view outside and a nice variety of machines, weights etc. I also liked that tgey did not blast music at the pool. There was music but it was quiet enough that you could hear the ocean and the birds and relax. The pool staff was also more than willing to help us find chairs with shade. I would definitely come back.
No evening entertainment. The Egos bar/lounge was pretty dead and seemed to appeal to a 50+ crowd. Our room had a very awkward design. With doors that bump into each other and small spaces to manoever (entrance, closets, bathroom). Opening the balcony created a noisy wind tunnel. The AC made some terrible noise if it was left on (but we are not light sleepers so we did not complain).
kind-staff, delicious foods at Siete
Not much to say
Location, pool, the beach
The rooms, the food, the service
Good food, friendly staff, nice pool and bech.
The service was extremely professional, The atmosphere was relaxing, Had a good and memorable time there.
I had a great time during this Cancun visit. Live Aqua is a great place to stay...very peaceful environment. It is a perfect place for a young couple or honeymooners. Very good staff service, drinks, restaurants, and view. 100% recommended.
We were really impressed with the hotel. Having been to a few other all inclusive hotels, Live Aqua had by far in a way the best food and branded drinks options. We didn't have a bad meal the whole week and not an evening buffet insight!! The hidden garden and Mb were our favourite. Having the sushi station for snacking was great too! All staff were lovely and extremely helpful. Definetly worth the upgrade on the rooms which were always well stocked. Would recommend this hotel to anyone who wants comfort, relaxation and a hotel with a bit of atmosphere.
We booked a day trip through the hotels advisers (Go Mexico) to Citchen Itza. I would scout around for other options, it was a very long day 7.20am to 8.45pm with only 2 hours at the Mayan ruins in all that time. If you could afford a private tour I would suggest it otherwise you spend the vast majority of the day being taken to shops and the lunch was awful
Everything!! Wonderful people! We stayed on the Club Level and will do so again. It provides you with a personal concierge and private check in. We have been going to Cancun since 1995 and have gone back about 30 times to numerous resorts. Live Aqua is our "go to" vacation resort in Cancun. There is not a better value or venue in Cancun or the Caribbean for an all inclusive resort!!
Food and drink options all good. Staff try hard to please.
Room comfortable but a bit worn.
This is a fabulous place to stay in Cancun. We have stayed there 4 times now (we are from Australia!) and we would never stay anywhere else. Pampering and beautiful. With the costs of meals and drinks considered, it's a great concept. Love it.
What's not to love??!
The quality of the service is outstanding
Just one problem with the room service, we asked for one special order and the dinner doesn't come as we asked.
Great atmosphere and friendly staff. The layout of the hotel was perfect.
The Club Level was not worth the extra money.
The food was EXCELLENT. The service. The weather. The location. The room. The pools. The clear blue ocean water. It was October, the off-season, so it wasn't crowded. My newly minted wife and I both felt like royalty the entire time. You will be hard-pressed to find a better all-inclusive resort in all of Cancun.
WiFi was shabby in our room.
This year was our twenty-fifth wedding anniversary, and then a few days later it was my wife’s birthday, so we decided to invest in "a once in a life time" luxury holiday to Cancun. After much investigation we decided upon the Live Aqua which was advertised as one of the top five hotels in Cancun and more important to us portrayed as a Zen hotel, a quiet, relaxing, peaceful and tranquil haven. The ten hour flight from England appeared to be the only drawback to this wonderful holiday. True the Lobby, corridors and bedroom had the relaxing odors of charming smells, but how wrong we were, the hotel was completely miss-sold to us. To begin with the positives, we went for the Aqua suite which had wonderful secular views. It also came with a daily choice of cabana which was ideal for us, no trying to find a location after breakfast when all the sunbeds had been reserved with towels. The location of the hotel is ideal and the pool and beach spectacular. The food and various choices is also great. The Hidden Garden was our favorite restaurant. The ambiance, service and food were all first class. Asian spicy food which was excellent. Then came MB’s which is a top class restaurant in all senses of the word, first class service, great food and a great atmosphere. The food was very rich so we wouldn’t eat at MB’s every night. Then came Siete 7, which served breakfast and buffet lunch, and then split into two in the evening to serve buffet or à la carte dinners. For the majority of the time to retire to the Siete 7 at lunch time was a sanctuary of bliss, out of the midday sun, a quiet peaceful location and excellent choice of food. Also a thank you to our lunch time waiter, Luis, who helped in maintaining this midday sanctuary and was a first class waiter. You could also grab a snack by the pool from either waiter service or the food stations around the Azar pool. We preferred a small break away from the beach. We also experienced the evening buffet twice.
The food was superb and the chefs really put in the time and effort to make each restaurant unique. My fav restaurant was the hidden garden but even the food by the pool (tacos/burgers) was delicious. Room service always came quickly and was delicious. The gym facilities and spa had friendly staff and was clean. I would recommend reserving cabanas as well, however the poolside ones were kept up more than the ones on the beach.
The cabanas on the beach did not seem as well maintained as the ones by the pool. Although I loved the food and the servers were excellent, at times the breakfast buffet was not quite up to par (use of stabilized egg mix rather than real eggs). Alcoholic drinks were mostly watered down but the drinks on the fifth floor Lounge were stronger (I think you get access to lounge if you book/upgrade to a suite).
Pretty much everything.
It was an overall great experience
We liked the entire experience. We upgraded when we got there and were able to then take advantage of the Cabana each day, which also includes a 20 minute foot massage (each day). This also gave us access to the Aqua Room where they had a private concierge, premium drinks, and great sunset views each day. The Hidden Garden is by far the best restaurant and Caesar is the best server there (you can ask for him). He will give you extras without asking and makes the experience great. The Cabana's are also great and we loved the little taco stand by the ocean. Don't forget to try room service. The food there is great including green enchiladas for breakfast, the Mexican food for lunch or dinner (better than the Mexican restaurant).
Minor time share pitch at check-in. Nothing too pushy. Don't pay extra for the Lobster Restaurant. The lobster is dried out because they grill it and steak is sub-par. The Mexican restaurant is so-so.
The outside pool area was nice. It was our anniversary and they surprised us with roses , candles and champagne in the morning!
The food was not that great. And the hotel interiors were very vanilla. Just adding fresh flowers would help liven the resort up. Overall, there was nothing incredible about the resort that makes it stand out.
Food was just average
Live Aqua was even more beautiful than it looked in the pictures. The pools were so awesome we never even went down to the beach. We never left the resort. There is a movie theatre right across the street and a huge upscale shopping mall. The movies are mostly in English so that was fun if you want a quiet night activity. The restaurants were great, and there were a ton of poolside grills to make you burgers, seafood or Mexican food anytime during the day. The poolside waiters were very attentive and at 2:30 everyday they bring the chefs out around the pool to hand out appetizers, it was really fun. I will say the service was a bit slow at night in the restaraunts so don't wait until your starving to go to dinner or you'll get annoyed. The lighting in a couple of the outside restaraunts is really dim ( Italian place) so their menu was a bit hard to read, however the waiter noticed us squinting and brought us a flashlight to read the menu. We spent the entire time at the pool and loved every second. The aqua lounge wasn't really worth it if you're considering upgrading for that facility ( FYI ) a great oceanfront room will be perfect. I think most rooms are ocean front in this hotel. It was about 15 minutes from the airport, super close. We had room 8012 and it was on the 8th floor, dead center of the hotel, ocean front and it was creaking amazing. Had to be one of the best rooms view wise. You could see everything. Hope this helps! You'll love your vacation if you stay at Live Aqua
My one downside is they had touched up paint in our room right before they put us in there and the smell ( like acetone) was so strong we almost had to leave ( I'm also pregnant though, so there's that). We opened the patio doors and aired the room out and had no issues with it after that. Their aromatherapy was an amazing service each night.
Everyone was very sweet at this hotel. We spent 3 days there and didn't leave the hotel once. The food was good we ate like crazy! We love the fact that it was all inclusive (free) on the night of my bday my boyfriend made reservations at a lobster and steak house. That was not free. Dinner was ok but the fact that it was out side I could barely enjoy my food because of mosquitos. Also they didn't have a very large menu. We had the aqua suite, our room came with a free cabana each day. We choose one by the pool which came with a free 20 min foot massage each day. That was a plus. On the night of my birthday when we got back to the room from dinner they had designed a very colorful happy birthday with balloons made of rice. The jacuzzi was filled with bubble bath and balloons. It was adorable. I would definitely go back to live aqua and recommend it to my friends. Oh last but not least the aroma therapy was so refreshing!!!! Soon as you walk in the hotel you smell it every area of the hotel had a different scent. I also liked that they had oil burners in the room with alot different scents. That was very pleasant
My experience at the spa was not a good one. We got there 5 mins late and had to reschedule for a hour later and then they were 10 mins late starting our massage. The massage it self was horrible probably one of the worst massages I ever had
Beautiful beach and pools, clean comfortable rooms with nice views. Aromatherapy is pleasant.
The incessant noise of the jet skis going back and forth right in front of our beach and very close to swimmers; for a zen hotel this nuissance was not very zen at all. I had been to Aqua twice before it went all inclusive and the level of food and drinks has done down considerably since then.