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Newest reviews for Azucar Hotel Tulum

  • Anonymous
      United States of America
    August 28, 2014

    The beach was beautiful. Soft white sand, clean, lots of chairs.

    Front desk attendant more interested in his cell phone than us. Outside of our cabana was dirty. Someone's old flip flops and trash from their food all over the ground by the hammock. Rustic room but ok. Worst problem was with power. Very hot with only a fan for cooling. Too many mosquitoes to open door. Power kept going on and off all night so fan kept going off.


  • Isela
      United States of America
    August 21, 2014

    The 6 person room was spacious. The beach pristine. Best location. Staff very respectful. A little shy at first. Planning to return next year.

    Wifi could be a little better. Lights at night are a bit dim for my taste and the electricity is turned of early morning understandingly because it's an Eco friendly hotel.


  • Aaron
    August 8, 2014

    Location just can't be beaten with the crashing waves at your doorstep.

    Staff very unhelpful.was checked in by the maintenance man. Power went off every night so the fan which is the only way if cooling died. Had a local mouse in the thatched roof that would come down and take any food. Woke at midnight to see a packet if biscuits on the move.


  • Tita
      United States of America
    July 24, 2014

    The location can not be beat. It is on an amazingly beautiful beach.

    I didn't have a problem with anything personally because I did a lot of research and have been to Tulum a few times before. This place should not be categorized as a hotel. This is very misleading. It is a series of very rustic cabins on the beach. Even in "luxury" hotels in Tulum, electricity is frequently down--so a visitor needs to be aware that there will be periods when lights, fans, the fridge, and wi-fi will not be working--and it's ususally when you want them most. Learn some Spanish and just be prepared to be laid back and take it easy and you will enjoy your stay.


  • Ramiro
    July 23, 2014



  • Alicja
    June 11, 2014

    Dorectly on the beach, amazing view from the terrace, very nice and helpful cleaning lady

    Toilet was not a separate room (a bit uncomfortable), hard to get in touch with someone from reception (receptionist on call)


  • Barbara
      United States of America
    June 8, 2014

    We stayed in the family cabin on the beach. My 9 and 11 yr old daughters loved the loft to sleep in and the hammock. Cabin was RIGHT on the ocean, maid did a great job. Perfect for a family with kids.

    Mario, the property manager, was nice. Although he spoke NO ENGLISH. Nothing. Could not even suggest a place to eat. But i guess we should be the ones speaking spanish, not expecting him to speak english!


  • Courtney
      United States of America
    June 1, 2014

    Can't beat the location and a comfy hammock :)

    Terrible staff. Very poor reception. Room was smelly.


  • Rafael
    June 1, 2014

    Unbeatable location, very charming surroundings.

    Just a bit too pricey for what it is.


  • Jessica
      United States of America
    May 16, 2014

    The location is unparralled. The staff is friendly and helpful. We stayed in the Lunamielera, which is a free-standing bungalow, with beautiful views and a delightful ocean breeze. No need for a fan or mosquito net.

    We wished there was coffee. Luckily this time we found a cute little coffee stand to get Americanos for $25 pesos. The man who runs it, Guillermo, was super to chat with. They also had pastries and croissants, so the lack of coffee was easily addressed.


  • Wes
      United States of America
    May 14, 2014

    We are residents of Mexico so we were able to bring more items to make our stay more enjoyable. Our room had a small refrigerator but we brought our own cooler for ice and beverages. Beach was well kept as were the lounge chairs and umbrellas. No coffee but there is a coffee shop 100 meters down the street with some of the best coffee we've ever had. Room was small but all we did is sleep there. Nice small patio with great view of the water which is 25 meters away! We will try to stay in one of the larger upstairs units next visit.

    Bed was a little hard for my taste.


  • Sarah
      United Kingdom
    May 9, 2014

    location to die for

    the toilet broke -twice


  • Michael
      United Kingdom
    April 28, 2014

    This was an excellent last stay for our holiday. Time to wind down and relax. I have only rated the facilities as good as they do not have a bar or restaurant and as there are only a small number of accommodation units it would not be reasonable for them to provide such facilities and there are plenty of bars and restaurants within walking distance giving plenty of choice. This is a gem of a place and one we would like to return to.


  • Satham
      United Kingdom
    April 27, 2014

    Location right at the beach. Friendly staff

    Neighbours too close. Could be noisy at time.


  • Ashley
      United States of America
    April 26, 2014

    10 steps from your own beach. You can hear the waves all night and can watch the sunrise from your bed. It's a rustic bungalow, if you are looking for the Ritz don't stay here. If you want a private cool "tree fort" this is the place! We adored this lil slice of paradise.


  • Theodore
      United States of America
    April 16, 2014

    Ocean front room was wonderful on one of the worlds most amazing beaches.

    Nothing bad to report


  • Ashi
      United Kingdom
    April 10, 2014

    Lovely rooms, right on the beach. Good location.

    No bar.


  • Anonymous
      United States of America
    April 9, 2014

    You can not beat the location and for the price...

    Not a big deal but there are signs everywhere that you can't drink alcohol on the premises.


  • Anonymous
    April 1, 2014

    great beach, not many people, comfortable beach loungers

    COCKROACHES! we also found a mouse and grasshopper. Very loud construction to wake you up at 7 am everyday. not relaxing at all. Selvamar cabin is very dark and small. Always afraid to step on some kind of critter. safety box does not work.


  • Anonymous
      United Kingdom
    March 31, 2014

    Tulum is incredible. The beach is perfect and you have all the privacy in the world in front of this hotel (as you do with all the hotels in this area)

    1) Our cabaña had cockroaches everyday 2) We caught someone watching us changing in the morning!! 3) The hotel has an exceptionally loud wind generator that rund all through the night and is also situated across the road from a rather noisy bar. 4) There are parts of the hotel which have ugly dirty brickwork exposed


  • Anonymous
    March 29, 2014

    The location and the staff are amazing

    The facilities (bathroom) need to be refurbished


  • Anna
      United States of America
    March 26, 2014

    If you are looking for a rustic, yet comfortable stay, this is your place. The rooms are very clean: no bugs or animals found anywhere in the room-so dont worry! This was the cleanest bungalow we have stayed in since we've been travelling to Tulum. Very attentive staff, and well patrolled at night.


  • Darren
      United Kingdom
    March 22, 2014

    It was beautiful, right on the beach and you could watch the sunrise from your bed!

    No restaurant, but not a massive problem as there are plenty in really close walking distance


  • James
      United States of America
    March 12, 2014

    this is the second time staying here and we just fell in love with Tulum and Azucar is part of that experience for us


  • Maayan
    March 10, 2014

    A great hotel, the room was very nice, clean and right on the beach!!! We had the best time there. I`ll keep dreaming about it for the next few years

    Nothing!!! It was the best


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