If I only knew where to begin but since I am giving feedback on the entire stay I will start with the positive. My husband and I took an anniversary trip. It started with the check in, where the lady that checked us was "kind" enough to walk us to our room through the entire resort without even caring once to ask if we needed any assistance with our luggage. Yes, we had to carry our own luggage to the room and up many flights of stairs because apparently nobody was available to help or perhaps never cared to. Getting to the room and seeing the view put us in better spirits right away and the welcome was soon forgotten as we didn't want to dwell on it and be picky. We had a good sleep the first night with a nice ocean breeze coming through the room and lots of tranquility, only to be woken up at 7.00 am the next day with a hammer knocking right above our heads as construction was going on in the hotel. Quite frankly we were aware of the construction as I had read in some of the reviews here but never were we provided with a courtesy notice by the hotel since we were directly next to the cabana that was being newly constructed. I would think that would be the appropriate thing to do, but we ignored that keeping an open mind and assuming it would be all over by the time the day was over. Boy were we wrong, after a day in and out of the hotel we returned to our room at 6.30 p.m where the construction was still full on and now becoming a nuisance. After being very tolerant all day, we decided to approach the front desk to ask if this would be brought to an end, however the answer we received was that the construction was scheduled to continue until 8p.m. and that we would have to wait a little while. Keeping in mind the whole purpose of our trip my husband and I decided to avoid further confrontation, maintain our zen and leave for a couple of hours and return back at 8pm..and so we did, but only to return back at 9.
The hotel is set in a beautiful location, Tulum itself is breathtaking but the hotel definitely is situated well. The rooms overlooking the sea are amazing and definitely make it a lot easier to disconnect from the luxuries of the world. However, the stay at Azulik has to be the worst experience of my entire life.