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Matamoros y Campeche S/N, 83550 Rocky Point (Puerto Peñasco), Mexico – Show map
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Outdoor Pool, Terrace
Food & Drink
Restaurant, Snack Bar
Based on 99 reviews
Value for money
Show reviews from:
November 15, 2014
Beds uncomfortable, TV remotes did not work, no wash clothes, no toiletries and no water pressure. THE RESTAURANT AND BAR WAS CLOSED!!!!! What a disaster and MAYOR disappoint!!!
September 30, 2014
Hospitality was clearly not important to the front office or cleaning department. Lack of commodities, expected essentials like shampoo or extra towels were refused. Horrible bed. No food. Extremely expensive beverage. Foul language and inappropriate behavior.
September 30, 2014
Room walls were very dusty. Shower was dirty. Shower curtain in particular.
Front desk was very helpful. Very friendly staff. Nice pool. This is a great value if you only need the bare minimum in a room. Less than 5 minutes from several beautiful beaches.
September 29, 2014
Cockroaches in the room.
September 23, 2014
You might want to bring your own towels and pillows. You only get two towels, no washcloths and the pillows were about an inch thick.
The rooms were very clean, AC worked really well and the pool was great! For the price it was a steal. The staff were all very helpful and polite.
September 15, 2014
The room was dirty and smelled like old vomit. No phone in the room. Price was a little much for what was offered.
The staff were very nice. The location was a little shoddy. The pool was clean.
September 10, 2014
shower had no cold water
September 9, 2014
The bathrooms dirty, the walls dirty, the sofa dirty
August 21, 2014
Where do I start? The location is bad. Too far away from everything. The ceiling light was out, the wqall light was out. Change the bulbs!! No wash clothes, 2 towels for 3 people, Really? The outside was dirty, the pool was dirty, the whole place was awful. I wouldn't lket my dog stay there. Spend some money and just fix simple things like light bulbs. All in all NEVER AGAIN!!!!! One good thing, the staff were very nice!!
August 21, 2014
Did not like the attitude at the front desk, wifi range only works in the office and could be a little colder in the rooms ac
August 12, 2014
I arrived our room was hot and stuffy. The ceiling in the restroom was falling apart the walls in the bedroom were dirty. The ceiling throughout the room were dirty and dusty. The sofa bed was disgusting it looked dirty, I pulled out the bed to check it the mattress had a stains on the them. Our mini refrigerator was not working when I opened it up it had a horrible smell. I decided to go back the front desk and request my money back the staff was polite and didn't give me any problems with my refund. Except that I wouldn't see a credit unit Monday and a phone # to check the status which I tried and it appeared to be a cell phone # with no answering services.
August 6, 2014
It was ok overall we had a good time in the area.
I like that they have a little area for the kids in the pool.
August 3, 2014
The rooms were dirty the floor had crumbs the walls had blood dust the pool tiles were missing me and my second oldest daugther scared or foot with the tiles dont go to the hotel .
The bathroom but only the toliet and the bar the ac was great
July 30, 2014
Don't change everyday the bed linen. Not accesories to hang up the dresses
Personnel very friendly and courteous
July 25, 2014
Better clean place and room.
July 24, 2014
The area was secure, rooms big and clean, excellent food and staff, a small walk to a not too crowded beach area.
July 22, 2014
THE HOTEL NEED MORE ATENTION IS A LOT CAN BE FIX AND WILL BE A MUCH BETTER HOTEL , NEED MORE SERVICE FOR THE GUESS,
IS NICE HOTEL GOOD PRICE GOOD LOCATION , I WILL RECOMEND THE HOTEL IF THEY DO SOME CHANGES .
July 21, 2014
There's a big difference between the photos and the real view. I cancelled.
July 15, 2014
Things we didn't like: Bathroom is too small There wasn't any fridge on the room Bar on the pool closed at 8:00 pm The bedding on the room was awful
The staff was always pleasing to the guests.
July 14, 2014
loved it all can't wait till next year to come back. everyone and everything was awesome. Thank you
July 14, 2014
I just want to inform you that I wasn't the only one that regret staying in this hotel there were other clients wanting to cancel their visit there too
It wasn't what I expected.
July 14, 2014
No elevator Bed was horrific Toilet was horrific Lights sucked Pool was dirty
July 13, 2014
WiFi is false advertisement. No WiFi was located. Pool is indeed the best they have.
July 11, 2014
I like everything the staff was very nice people and you can go to the swimming pool anytime you want. Nobody bother you. The room was clean and we have clean towels everyday.
July 9, 2014
The room was not fully clean. We asked to at least go clean the floor. The beds were uncomfortable.
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