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Resort highlights

Free WiFi Free parking


Tennis Court Golf Course (within 2 miles) Snorkeling
Show map Banyan Tree Mayakoba

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Newest reviews for Banyan Tree Mayakoba

  • Saulo
      United States of America
    August 14, 2014

    The hotel structure is amazing. The Villas are very comfortable and it is absolutely fantastic to have your own private pool and external tub!



  • Roma
    August 12, 2014

    Hotel's pitorest style, mobility by boat, golf carts and bikes, complete private vilas, charming restaurants.

    tourism concierge not well informed.


  • Mohamed
    July 5, 2014

    It is a very nice place specially for honeymooners with lots to Be done relaxtion is optimum there

    They need some flexibilty in their system


  • Omar
      United Arab Emirates
    May 18, 2014

    Amazing breakfast, amazing villa, all in all is great. Its great to have your own villa, with a pool, and outdoor bath. The pool is not small at all, you feel you are in-sync with nature, because there are fish in the pond right infront of the villa, exotic birds and lizards as well. We were on our honeymoon, and we had no trouble at all with the animals in the area. I cant wait to go back.

    10-15 minutes away from Playa del carmen city center. But thats what you expect from a private villa resort.


  • Steve
      United Kingdom
    May 10, 2014

    Wonderful! Heaven bliss!

    The price!


  • Pinoo
    April 23, 2014

    It felt like we were the only couple in the entire resort even though they said it was completely full. We were well looked after and felt that the staff attended to our needs really well. The food at the Saffron restaurant was sublime. Couldn't have asked for a better finale!

    We were wishing there was more local cuisine available. While the international food was great, we were left craving for some authentic Mexican food. Sometimes the service in the villa was a bit spotty i.e. the staff would forget to get parts of the meal we ordered and we had to wait while the food became cold. Happened twice to us. Perhaps training staff to check against a list might help reduce the omissions in error.


  • Kate
      Isle of Man
    April 16, 2014

    Everything, location, resort, staff...all wonderful.



  • Sergio
    March 20, 2014

    1) Beautiful premises (boat ride, gardens, golf, nature walk, facilities). 2) Food at the Copa Bar is very good 3) Breakfast was also very good Other restaurants are "ok".

    1) Definitively overpriced to what you get compared to other super premium hotels. I would not go back again considering what we paid vs other similar hotels. 2) They charge you a fixed 15% service charge on all charges (not optional). 3) I expected the service to be much better for what I paid. We have travelled across many other honeymoon destination hotels (Bali, Thailand, Malaysia, Hawaii, Los Cabos, etc) and in all the service was better and less expensive. Eventhough the hotel staff knew we were on HoneyMoon, no additional perks were offered (upgrade, dinner or SPA promotions, etc). Staff at the beach was slow. Uninvited guests entered our room on day one (wrong room). 4) Beach club is far from rooms and very basic (beach is not as private as you would expect, other beaches at short driving distance are actually much nicer). 5) Upon arrival our jacuzzi was not properly cleaned. 6) Room included heated swimming pool, we asked for it to be heated on day one and only heated until the day we left. 7) Restaurants and cocktails are skyrocket high expensive.


  • Anonymous
    December 1, 2013

    Amazing staff, amazing facilities. We were upgraded from a sanctuary pool villa to a spa pool villa. Couldn't have hoped for a better service.


  • Armando
    October 28, 2013

    The Villa is excellent

    the beach it's really far away


  • Huseyin
    October 20, 2013

    the service and the staff was okand fast; but anytime you don't give a tip to one of the staff, you feel uncomfortable, it looks like they are waiting tip for every service and everytime. -well may be it is not like that and this is just my opinion- the room(or the villa) and the privacy in the villa was ok. the facilities like spa, restaurant and other (rent a bike, small boat service, boogy etc.) was good.

    the hotel is away from city center. but if you come here, you rather spend your time in the hotel. the thing about the staff waiting tip, is uncomfortable. there was almost everytime two of the staff in a small boat cleaning the lagoon in front of our villa, so it disturbs our privacy in our garden and pool. the pool in the villas must be more clean. the cleaning system of the pool operates just mornings. dining in the villa can be dangerous, because the racoons can come to visit you. but it is just a strange animal, not more dangerous than a dog. for a hotel like this are the prices ok but all the prices are exclusive the tax and something.i want to see, how much i am going to pay for a dinner or a hamburger, i don't want to calculate it. still the hotel worths its money.


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