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Carretera Federal Chetumal Puerto Juarez, 77710 Puerto Morelos, Mexico – Show map
|Golf View Residence||
|Luxury Pool Villa (3 Adults)|
|Three-Bedroom Ocean Front Pool Villa||
|Ocean Club Two-bedroom Pool Villa||
|Two-Bedroom Sanctuary Pool Villa||
|Luxury Pool Villa||
|Sanctuary Pool Villa||
|Spa Pool Villa|
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71 properties in Puerto Morelos
Including hotels, apartments, villas and more.
48 verified reviews
They speak your language!
Banyan Tree Mayakoba's staff speaks: Russian, Spanish, English
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Outdoor Pool (all year), Grounds, Terrace, Sun Deck
Tennis Court, Golf Course (within 2 miles), Snorkeling, Sauna, Fitness Center, Solarium, Massage, Private Beach Area, Indoor Pool (all year), Bicycle Rental, Game Room
Food & Drink
Bar, Restaurant with Dining Menu, Buffet-Style Restaurant
WiFi is available in all areas and is free of charge.
Free public parking is available on site (reservation is not needed).
Room Service, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Private Check-in/Check-out, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator
Russian, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
One additional older child or adult is charged USD 200 per person per night when using existing beds.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 48 reviews
Value for money
Show reviews from:
This luxury AAA Five Diamond Award winner resort in the Riviera Maya is made up of a series of low-rise buildings connected by waterways.
Score from 86 reviews Excellent
Featuring an outdoor pool and 2 restaurants, this pet-friendly Hotel Cacao is on 5th Avenue in Playa del Carmen. Features include a Caribbean Sea view, and the beach is just a quarter mile away.
Score from 43 reviews Wonderful
Featuring an outdoor pool and private access to Playa del Carmen Beach, Pure Mareazul has spacious, luxurious suites. It has free Wi-Fi in the lobby and a sit-down restaurant.
Score from 150 reviews Very good
In tropical gardens next to Playa del Carmen Beach, these luxury suites provide access to an infinity pool, outdoor hot tub and spa. Guests receive free access to the beach club and gym.
Score from 170 reviews Excellent
The ambiance of the whole Mayakoba territory
service and smiles of staff
It is an amazing place with great facilities, staff and very good food and service. Generally it was quiet and we received excellent personal service and attention. Most impressed with the attention our 5 year old daughter received. It was much appreciated and allowed us to really enjoy our vacation. We'll be back!
Our group enjoy wine and there seemed to be a lack of training on this. White wines from the menu were not always chilled which was annoying. That said the F&B manager Juan Carlos did his best for us and I'm sure that wine management will be remedied coming into the high season.
They did not remember that I have been there before
Our spacious villa was amazing with a self contained air conditioned day room, a separate bedroom and bathroom, sizeable swimming pool and hot tub. The staff could not have been more helpful.
Air conditioned evening dinning facility limited to 20 guests. Large estate requiring buggy transport to and from villa.
We enjoyed our stay at banyan tree so much, the location is excellent and the service there was also excellent, we enjoyed our daily breakfast and the nature there was fantastic
There is no entertainment in banyan tree, so we must go out to search for something fun to do, if you wish to stay at your room or villa ,then you will never feel board
The facilities and the beach are amazing, The Thai restaurant was absolutly fantastic.
I booked on line and was not permitted to have the villa for the price that I booked it for. Drinks and cocktails not so good and overpriced, USD 12 for a coconut and the local food totally over priced and not so good.
The hotel structure is amazing. The Villas are very comfortable and it is absolutely fantastic to have your own private pool and external tub!
Hotel's pitorest style, mobility by boat, golf carts and bikes, complete private vilas, charming restaurants.
tourism concierge not well informed.
It is a very nice place specially for honeymooners with lots to Be done relaxtion is optimum there
They need some flexibilty in their system
Amazing breakfast, amazing villa, all in all is great. Its great to have your own villa, with a pool, and outdoor bath. The pool is not small at all, you feel you are in-sync with nature, because there are fish in the pond right infront of the villa, exotic birds and lizards as well. We were on our honeymoon, and we had no trouble at all with the animals in the area. I cant wait to go back.
10-15 minutes away from Playa del carmen city center. But thats what you expect from a private villa resort.
Wonderful! Heaven bliss!
It felt like we were the only couple in the entire resort even though they said it was completely full. We were well looked after and felt that the staff attended to our needs really well. The food at the Saffron restaurant was sublime. Couldn't have asked for a better finale!
We were wishing there was more local cuisine available. While the international food was great, we were left craving for some authentic Mexican food. Sometimes the service in the villa was a bit spotty i.e. the staff would forget to get parts of the meal we ordered and we had to wait while the food became cold. Happened twice to us. Perhaps training staff to check against a list might help reduce the omissions in error.
Everything, location, resort, staff...all wonderful.
1) Beautiful premises (boat ride, gardens, golf, nature walk, facilities). 2) Food at the Copa Bar is very good 3) Breakfast was also very good Other restaurants are "ok".
1) Definitively overpriced to what you get compared to other super premium hotels. I would not go back again considering what we paid vs other similar hotels. 2) They charge you a fixed 15% service charge on all charges (not optional). 3) I expected the service to be much better for what I paid. We have travelled across many other honeymoon destination hotels (Bali, Thailand, Malaysia, Hawaii, Los Cabos, etc) and in all the service was better and less expensive. Eventhough the hotel staff knew we were on HoneyMoon, no additional perks were offered (upgrade, dinner or SPA promotions, etc). Staff at the beach was slow. Uninvited guests entered our room on day one (wrong room). 4) Beach club is far from rooms and very basic (beach is not as private as you would expect, other beaches at short driving distance are actually much nicer). 5) Upon arrival our jacuzzi was not properly cleaned. 6) Room included heated swimming pool, we asked for it to be heated on day one and only heated until the day we left. 7) Restaurants and cocktails are skyrocket high expensive.
Amazing staff, amazing facilities. We were upgraded from a sanctuary pool villa to a spa pool villa. Couldn't have hoped for a better service.
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