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Newest reviews for BlueBay Grand Esmeralda-All Inclusive

  • Solanie
      Belize
    July 3, 2014

    I like the food and property.

    I did not like the staff and there was no 24 hours eating facility.

    7.9

  • Nicole
      United States of America
    March 3, 2014

    Loved the resort- Pools were great! Location is gorgeous. Food was great. Staff is VERY friendly and willing to help with anything. Overall, had an AMAZING time

    The only bad thing was the beach...Its not clear, it looks more like a lake.

    10

  • Daniela
      Argentina
    January 13, 2014

    The facilities were comfortable.

    The many problems we had during our stay. First, they gave us a room which had been given to other people. We were left in the corridor for an hour waiting for another room. Then, the lock didn´t work. Reception kept telling us they were understaffed and they would sort our problem out as soon as possible but it took over two hours. Also, on two consecutive days they forgot to service our room - we left at 10 am and came back at 8pm and had to call for the room to be cleaned.. waiting outside (once again!) Internet was a rip off! 2 dollars/day per additional device. The evening shows were pathetic; sound was poor, acting was worse! Food was OK but getting tables at the restaurants was very difficult although when arriving at the restaurants they would be half empty. Food was not often warm enough and waiters were in a real hurry to see customers leave. My advice: stay elsewhere!!

    4.6

  • Anonymous
      Australia
    January 12, 2014

    The pool is nice and the staff are friendly

    You have to pay to use the gym and sauna which is $30 a day and the beach is being reconstructed so you're not really able to take long walks. Expensive please for those that want to be active. There was yoga on but none of the 3 people I spoke to could tell me where it when it was on - and nothing could be booked over the phone. The staff were very nice so this is more of a management issue.

    5.4

  • Shakima
      United States of America
    January 3, 2014

    The resort, staff and food.

    7.5

  • Anonymous
      Sweden
    December 22, 2013

    Good gym, good drinks and friendly staff. Food was ok.

    The "beach" was a dissapointment. The beach is man made with a lot of sand bags wrapped in plastic keeping the sand not to be eaten by the ocean. Once you step in to the murky water you realize that the bottom is muddy and with sharp stones. Don´t stay in this hotel if you are looking for a paradise beach.

    6.3

  • Elshad
      United Kingdom
    November 19, 2013

    I liked the setting of this hotel within the mangrove jungle, where you can spot some iguanas, various birds and funny animals serching for for food:) The price for all inclusive arrangement is also OK. The service of BD Travel personnel located in the lobby area was great.

    Most of the things about resort is very far from 5-star rating. Service, attentiveness of the staff, quality of the facilities and food very average and in many cases extremely disappointing. Some of the experiences with this place can simply ruin all the positives you had elsewhere... Check-in: at check-in we were told that they don't have our booking and then we had to wait for 10-15 minutes until they found it. No excuses or explanations were given. When I asked what went wrong the answer was that "it was last minute booking", even though I booked the room via booking.com a day before in the morning. Transport: the lobby area is located on quite a distance (10-15 minutes walk) from the beach were most of the facilities are located including guest rooms. There are a couple of carts shuttling between the lobby area and the beach but not as frequent as we were told (15-30 min instead of 5-10 min, varies depending on which building you are going to). In many cases we had to walk, unless it is raining. But in such case the seats in the cart are wet anyway. Rooms were generally OK. There were no bathrobes and slippers in our room so when we asked for them we were told that these are only for VIP rooms... (though finally we managed to get bathrobe with the assistance of local consierge). In the evening if your room keys are not working (this happens quite often due humidity) there is no way to call to reception from your building unless you knock someone else's door. So you'll have to go back all the way to lobby (most probably walking) just to change the key. Imagine that you are also in the middle of the heavy rain and there is no cart coming for 20 minutes, so you just have to sit and wait. And if you are lucky to find someone from the staff with the radio, it will still take 40-50 minutes before your door gets fixed. Food is very average.

    5.4

  • Anonymous
      Slovakia
    August 15, 2013

    Buffet meals and cuisine restaurants were delightful and still full of delicious food. They change types of food every day. A lot of different cuisine. Big and very nice hotel area.

    The beach disappoint us because it DISSAPEARED and it not respond to picture above. If you want to see a very nice beach you must drive 50km away by car or you could go to next hotel but there the beach was only good. Internet connection was horrible and went good only in common areas. Staff in reception were unhelpful with key card issue. You will have all-inclusive but alkoholic drinks look like they were without alcohol.

    8.3

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