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Newest reviews for Cabo Azul Resort

  • Anonymous
      United States of America
    August 9, 2014

    Beautiful property.... Very friendly staff.....

    Service is a bit slow VERY HARD TO GET A HOLD of someone at the resort prior to arrival

    8.8

  • Anonymous
      United States of America
    July 22, 2014

    Staff was fabulous it was hot. Unexpectedly hot but everything else was wonderful

    10

  • Martina
      United States of America
    June 30, 2014

    Variety of pools

    Food Customer service Cannot swim in the ocean anywhere near the hotel

    8.3

  • Michael
      Canada
    February 23, 2014

    This resort is heaven on earth. No complaints at all.

    9.6

  • Sarah
      Australia
    February 19, 2014

    A beautifully kept hotel with pristine pools and facilities to use. The white comfortable sun lounge chairs were spectacular. The villa was so big and had every amenity you'd desire. The full size kitchen with dishwasher and all dishes and cutlery and pots were such a great touch to the villa. The huge gym had all kinds of great equipment to use. Overall the resort is just amazing. Loved it!

    Found two cockroaches in the room a couple nights in a row which were really big and disgusting. Also the receptionist at checkin didn't even say hello when we arrived, and had a bit of an attitude. Her name was Anna. We organised with the resort to have a shuttle pick us up from the airport when we arrived to Cabo and because our flight was the last to arrive and because our luggage got lost and we had to wait and make a claim, the shuttle did not wait for us and when we got out of the airport there was no taxis, no buses, no people, nothing. We found a security guard who let us use his phone to call the resort to find out what had happened and what to do. They offered no help and no apology. The police from the airport had to call a taxi service to come pick us up and take us to the resort, which upon our arrival we were greeted by the unpleasantness of Anna, the front receptionist. Very very displeased with the unprofessionalism of the staff and no effort by concierge the following day to make any apology or recompense for the poor service. I was told management would contact me about the matter, which also never happened. Very disappointing from a five star resort. Absolutely beautiful resort with the worst customer service I've ever experienced, and I travel a lot!

    9.2

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