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Property Highlights

Places of Interest:

San Agustin (0.1 miles)
Show map Camino Real Monterrey

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Newest reviews for Camino Real Monterrey

  • Sam
      United States of America
    August 9, 2014

    Accomodating associates, cleanliness of property, timely response to room service, stocked refrigerator with soda, etc plus snacks. The view of the mountains was great!

    8.8

  • Nancy
      United States of America
    June 3, 2014

    The room, clean

    They charge for parking, no courtesy coffee in the room, everything is extra cost, no free wi-fi

    8.3

  • Jacques
      Mexico
    May 3, 2014

    the bed was comfortable, and the bathroom was big enough.

    7.5

  • Cristian
      United States of America
    March 1, 2014

    The location

    Everything was extra, nothing was included with the rate of $159 plus taxes.

    5.8

  • Anonymous
      Mexico
    February 12, 2014

    The Hotel is nice in general

    The staff did not warn any of thier clients that construction was taking place aside from the hotel and there was a lot of dust and NOISE!!!! In general the staff was not helpful at all!

    5.4

  • Jan
      Hong Kong
    November 28, 2013

    The location is excellent, it is across 2 other top choice hotels and next door to a very nice mall with excellent shops and restaurants. The food in all the restaurants is excellent, especially at the Kyo Restaurant. The service of all the staff is personable and courteous especially in the restaurants. Room service is very prompt and served nicely in the room.

    Staff is personable but not truly friendly or refined. The internet is ridiculously expensive! Outrageous, crazy expensive. No courtesy coffee or tea in the mini-bar. Even a cheap hotel will provide courtesy coffee. A bottle of water in the room costs about $5 US. Usually, a hotel gives the guests a couple of bottles of still water as a courtesy with the option to buy an additional more expensive brand. This hotel charges a lot for the cheapest bottled water in Mexico. The utensils, cups and glasses in mini-bar were dirty. No coffee pot, even though to make may own coffee, I have to pay for the courtesy coffee. So, if there is no coffee pot, why charge for the coffee. All the food items in the mini-bar are old and expensive. The safe in the room didn't work and even when I asked for help, they only gave me phone instructions. No where to keep things safe. It seems to be smoke free hotel. However, smokers are still guests. With such a huge entrance, there is nowhere for a guests to sit outdoors to smoke. No espresso coffee cups or spoons in the restaurant, although they charge for the 'expensive espresso', Illy, but it is either served in big, cold coffee cups or in the little espresso cups with huge dessert spoons. If paying for an espresso, ideally one would get the whole,correct service. This may mean nothing to people from the Americas but if an espresso can't be served correctly, don't offer it. Thank God! Starbucks is next door.

    8.3

  • Anonymous
      United States of America
    November 13, 2013

    Location; Staff; Rooms were clean and comfortable

    Heater system was faulty for ; they had to disconnect it for some hours; however they did supply portable heaters.

    7.9

  • Anonymous
      Mexico
    September 3, 2013

    The service for breakfast

    huge delays checking in and out

    6.3

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