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Boulevard Kukulcan Km 10.5 Zona Hotelera, 77500 Cancún, Mexico – Show map
Excellent location – rated 9.1/10! (score from 728 reviews)
Rated by guests after their stay at Grand Park Royal Cancun Caribe - All Inclusive.
|Presidential Suite with Private Pool and Sun Terrace|
|Super Saver Deluxe Room with Ocean View|
|Deluxe Room with Ocean View|
|Deluxe Premier Room|
|Royal Tower Room with Ocean Front (Adults Only)|
|Royal Tower Suite Ocean Front (Adults Only)|
|Romance Royal Tower Room Ocean Front (Adults Only)|
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209 properties in Cancún
Including hotels, apartments, villas and more.
729 verified reviews
They speak your language!
Grand Park Royal Cancun Caribe - All Inclusive's staff speaks: Portuguese, Spanish, English
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Outdoor Pool, Grounds, Terrace
Golf Course (within 2 miles), Fitness Center, Massage, Beachfront
Food & Drink
Restaurant, Bar, Restaurant with Dining Menu, Buffet-Style Restaurant
WiFi is available in all areas and charges apply.
Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, 24-Hour Front Desk, Currency Exchange, ATM on site, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Souvenir/Gift Shop, VIP Room Facilities
Paid WiFi, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator
Portuguese, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Extra beds are not available.
One child from 7 to 13 years is charged USD 87 per person per night when using existing beds.
All children from 0 to 6 year stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
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April 27, 2015
Free internet much too slow and paid gym. Come on guys, shouldn't this two services included in an "all inclusive" nowadays!!! Planned activities for guests not always scheduled in advance
Friendly and helpful staff. The resorts is well maintained and pristine all day long. El Mirador (italian) and La Concha (mexican) restaurants have really good dishes.
April 26, 2015
The beds by the pool were hard to get.
Staff, food, cleanliness (All Great)
April 26, 2015
We stayed 8 days and I loved every minute of it. Cleanliness, the views, the staff especially our bar tenders!
April 21, 2015
Front desk staff tried to get us to pay for an "upgrade" because they had no more of the rooms that we booked available. Some food was very good, some was mediocre. Meals we had away from the hotel after our stay here were all better. In room "mini-bar" was 4 cans of beer. WIFI not included.
Great stretch of beach. Most staff helpful, outgoing and friendly. Convenience of being all-inclusive.
April 19, 2015
Requested a King bed room and was given a two double bed room. They offered to switch our room the next day. Followed their instructions to return to the front desk on three occasions the next day to follow up and was eventually told that no room would be available. Offered an upgrade at extra cost instead.
The staff was great from maids, bartenders and servers, breakfast omelet station chef and A-La-Carte servers. Dinner choices were excellent and the property was very well maintained.
April 18, 2015
Would be helpful to have a self service soft drinks area for quickness
Great location Staff friendly and helpful Food great, especially oriental and Italian a la carte restaurants Paid extra for royal tower room, beautiful sea front room, lovely room with jacuzzi
April 16, 2015
Very unfriendly and unhelpful staff except for Olivia the bartender and Alberto the manager. Bar and pool overlooking the road. Very poor quality food. Wifi only works in reception and is very unreliable. Not a 5 star hotel by any means.
Clean and safe.
April 16, 2015
The Internet and the food at cocay restaurant
Almost everything, and they did some nice arrangement for us as honeymooners
April 14, 2015
The internet is not good but I think it's more of an issue with the infrastructure here. We stayed in Merida at several hotels, as well as two hospitals (due to medical complications) and our experience was the same everywhere. Slow internet, and the need to re-activate the internet overtime you re-opened your device. As well, we had to use a wheelchair and this resort isn't well equipped for that. Lots of stairs everywhere and uneven walkways. However, they were more than willing to come and pick us up in the golf carts they used to transport luggage. Just know that it's not the friendliest place for wheelchairs.
I loved how welcoming and helpful the front desk staff was, loved that "Mosquito" handed me a margarita as soon as I walked in. Loved that we could get right to lunch even though our room wasn't ready, and could not believe the view from the room. The pools were both amazing, as was the beach. And the food was of much higher quality than expected for an all-inclusive. Each restaurant has a beautiful ambiance and setting, each bar is fun and the bartenders are fantastic, friendly and fast!! I cannot say enough about the staff. Not one person was ever less than totally happy to help. There were so many people here from all over the world; I loved that it wasn't all English speakers here but instead I met people from Russia, Albania, all over Mexico, Germany, Japan, etc. a very friendly place. A very outstanding experience. Children were not allowed in certain restaurants for dinner either, which made for a quiet setting and was very appreciated.
April 14, 2015
April 9, 2015
We were promised three rooms in which four people could fit, and both I and the staff at Booking.com called to confirm this yet when we arrived at the hotel they told us that they did not have this information and that the calls Booking.com and I had made had not happened. They offered us what they presented as an "upgrade" but we were uncomfortable and the staff was never helpful or friendly, only very confrontational.
The proximity to the beach and the cleanliness of the rooms were great.
April 2, 2015
Food was fabulous Facilities was great
March 30, 2015
Would have liked Free Wifi in our room. More english speaking channels on the TV.
We really enjoyed our stay at the Hotel. And Cancun is amazing.
March 26, 2015
i would prefer the grass on the beach to be cleaned every day as it doesn't look very good with it
the staff is very friendly, the food is very tasty and very is a lot of variety, you also get 24h room service so if you get hungry in the middle of the night you have the peace of mind that there will always be food for you in this hotel :) i loved the beach, not many people you can really relax
March 24, 2015
Music was everywhere, terrible. Spam for timeshare meeting and CoCoBongo was constant (barf). Just awkwardness on arrival in general -- no map, told we have to make dinner reservations by 2pm that day even though check in as at 3pm. I guess the resort thing just isn't for us -- too many old people, boring cheesy atmosphere, etc. We should have just gotten a normal hotel.
Food was pretty good. Pool bar.
March 18, 2015
No bad experience.. I think the food could use some improvement.
The living quarters were awesome! Beds were great..didn't want to get out of it in the morning..
March 17, 2015
We were upgraded to a sea front villa which was spacious and had a private plunge pool. The buffet was varied and the specialist restaurants served excellent food. Jorge, the beach butler, was very friendly and helpful and provided excellent service.
March 11, 2015
Hard push to upsell once you get there.
Great beach in front blue water
March 7, 2015
Staff Room Food Servuce
March 3, 2015
Our problem was with Booking.com. It was embarrassing as I tried to reserve on line, and clarify that the all-inclusive rate for 2 people was what was advertised. When we got to the hotel, that was NOT the case!!!! We had to pay double, another $1800!! It literally put a HUGE damper on our vacation. Probably will not be using booking.com again.
The food: ala carte restaurants were fabulous! The pools and beach are top notch! the bartenders; and beach barmaids were excellent, coming around every 15 minutes to see if you needed anything.
February 28, 2015
The plumbing is horrible, the toilet overflows, there was a constant smell of pesticide in the room since they were fumigating. There were constantly people hounding you to look at timeshares. It was not relaxing because they were like vultures, was constantly on edge. Was not happy with the service.
February 24, 2015
We had to spend our first night in a different hotel because they over booked! Very poor experience. They did give us an upgraded room to compensate for the inconvenience, but it was very annoying.
Beach is fabulous, food is excellent and varied, but the service by all staff is just wonderful. It's a beautiful setting to be pampered and truly relax.
February 18, 2015
Pools were not heated
Hotel service was excellent Food was better than most inclusive resorts Grounds are beautiful
February 17, 2015
I did not car for the food in the casual buffet restaurant. Only the Mexican food night and breakfast was up to par for us. We were unable to get a king size bed and had double beds - not enough room for 2 adults but we were upgraded to the villa and that was fun. No ocean view in the Freida villa but was very close to beach and restaurants. Would have liked a full length mirror in room and the magnifying makeup mirror was attached to wall and was higher than i was tall (lol).
I liked the location - walking distance to Senor Frogs and Hard Rock as well as other activities. The villa we stayed in was beautiful. The Skyrider parasail was nearby as well as SeaDoo rental.
February 16, 2015
This was my first time at an all-inclusive and I learned that you still have to tip if you want good service.
Well maintained resort with good amenities. Solid staff and good food.
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