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Newest reviews for Grand Park Royal Cancun Caribe - All Inclusive

  • Anonymous
      United Kingdom
    August 28, 2014

    Very clean, initial feeling about food on offer was good

    On arrival the room felt very dated. After we stayed at hotel for a week the food was a bit repetitive different nights but not much variation in the menu

    6.7

  • Eric
      United States of America
    August 18, 2014

    Food Room Pool Beach House Keeping Staff

    Front Desk Staff Lobby Staff Could benefit from obtaining better customer service skills.....there are ways of saying NO! They should speak nicely to customers even when customers are wrong.

    9.6

  • William
      Australia
    August 13, 2014

    Loved everything from the minute we walked in the door. Fantastic place to stay.

    10

  • Anonymous
      United States of America
    August 12, 2014

    - Found the quieter pool on the second day. Much preferred!

    - The food selection wasn't great, but the restaurants were excellent.

    7.9

  • Paul
      United Kingdom
    August 9, 2014

    The location The sea The staff (most of them) Some of the Food The bedroom

    Greeted by Staff trying to hard sell Some of the food Receptionists (miserable)

    10

  • Anonymous
      United States of America
    August 9, 2014

    Good location. Very clean. Friendly and helpful staff

    Food was ok not great. Need location on resort with more atmosphere in the evenings

    9.2

  • Russell
      United States of America
    August 7, 2014

    We only had a short stay , but from the time we arrived till the time we went to airport we were extremely happy! Can't wait to go back

    Wifi is very expensive , and the beds could be softer .

    9.2

  • Shani
      Israel
    July 23, 2014

    Very kind staff and very good facilities. The food was really good and the indoor restaurants were great.

    9.6

  • Lazaro
      United States of America
    July 22, 2014

    Every thing I like The cleaning the mexican people

    10

  • Bertha
      United States of America
    July 22, 2014

    I like the service especially all the staff they are so kind . I am Mexican living in us and I was expecting a spice food :) but . Everything was excelente we were do happy

    The sales people a little pushing especially the first day that we arrived.

    9.2

  • Anonymous
      Israel
    July 19, 2014

    the wiifii was extra cost. and the gym.

    9.6

  • Frederick
      United Kingdom
    July 16, 2014

    Excellent. I was in the "Tower" block looked easily the best

    It is a pity the hotel does not offer a airport shuttle service - the official taxi is so expensive at 68 USD one way!!

    9.2

  • Anonymous
      United States of America
    July 15, 2014

    Location was great. Food was good. Resort and Hotel room were clean and well maintained. Many activities during each day.

    Making reservations is a pain and not always available within 24 hours. Pool closes at 8 everyday. Many staff members don't appear to be happy their but still do their jobs as required.

    8.8

  • Sumi
      South Korea
    July 15, 2014

    It has one of most beautiful beach among resorts of Cancun. Quality of dining and food is better than be expected.

    You have to meet a tour seller whenever you want get a beach towel at pool side, since he is the staff for managing towels himself. Sometimes I felt uncomfortable because he seemed to unhappy when I declined to buy a tour program. Moreover, other staffs who I just met at corridor doesn't say hi even though I did.

    6.7

  • Gemmelle
      United States of America
    July 11, 2014

    The staff was especially rude! They had a mix up with our reservation and instead of correcting it, they ignored me and spoke Spanish right in front of us... Very unprofessional!!!

    2.5

  • Anonymous
      United States of America
    July 11, 2014

    Some really friendly waiters Nice and not crowded beach

    Wifi costs $16 per device per day Dresscodes dictates long pants for dinner in the restaurants, even where not airconditioned Rip current on the beach right outside the hotel

    6.7

  • Anonymous
      United States of America
    July 10, 2014

    The location, the food, the staff, the entertainment, the pools, the gym

    N/A :)

    10

  • Jenny
      United Kingdom
    July 2, 2014

    The food, services and waiting staff were excellent

    Reception staff were rude and the hotel charges an extortionate rate for wifi

    6.3

  • Zoe
      Australia
    July 2, 2014

    the friendlyness of the staff. The food selection, the resturants and bars

    7.5

  • Mario
      Slovakia
    June 20, 2014

    very nice location, nice beach, good food, no free wifi :-) made our children to be more outside and talk

    you cant see the the ocean from some "ocean view" rooms. we had two rooms and both had this problem... but we went there to be at the beach not to look at it from the room

    9.6

  • Anonymous
      United States of America
    June 12, 2014

    Food was very good and infinity pool area was really nice.

    Not enough covered/shaded chairs by pool and beach is a long walk from resort.

    6.3

  • Andre
      Brazil
    June 10, 2014

    The room and the staff, plus the location were very good.

    1. Not enought umbrellas for everyone. Rarely found chairs by the pool after 10am. 2. The floor by the pool is old and rought. Can't walk on bare foot. 3. There is no waiters by the pool. You need to get up every time to get drinks. Other similar hotels have, this should be basic. 4. The quality of drinks were just OK. Other similar hotels offer champagne, for example. 5. Abusive internet prices. 6. Poor treatment at the italian restaurant - they didn't serve us drinks because we were in the waiting list (for +30 min by the way). Appareltly cocktails are only for people with reservations. So unpolite. A simple drink while waiting doesn't hurt (we're talking about a ALL INCLUSIVE hotel by the way).

    6.7

  • Andreas
      Switzerland
    June 5, 2014

    Beach in front of the hotel is really nice an not crowded at all. All the guests hang at the pool where there is free food and drinks.

    It's an all inclusive in Cancun you either like it our not. Drinks and food were of minor quality.

    8.3

  • Michelle
      United States of America
    June 5, 2014

    Need better entertainment

    7.5

  • Anonymous
      United States of America
    June 3, 2014

    There were no activities to do when the weather was bad

    8.3

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