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Boulevard Kukulcan Km 10.5 Zona Hotelera, 77500 Cancún – Show map
Excellent location – rated 9.1/10! (score from 466 reviews)
Rated by guests after their stay at Grand Park Royal Cancun Caribe - All Inclusive.
|Super Saver Deluxe Room with Ocean View|
|Deluxe Room with Ocean View|
|Deluxe Premier Room|
|Royal Tower Room|
|Royal Tower Suite|
|Romance Royal Tower Room|
|Villa Suite with Plunge Pool|
|Villa Deluxe Beach Front|
|Villa Master Suite|
|Villa Beach Front Suite with Plunge Pool|
|Villa Beach Front Master Suite with Plunge Pool|
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201 properties in Cancún
Including hotels, apartments, villas and more.
466 verified reviews
We speak your language
Grand Park Royal Cancun Caribe - All Inclusive's staff speaks: Portuguese, Spanish, English
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Outdoor Pool, Grounds, Terrace
Golf Course (within 2 miles), Fitness Center, Massage, Beachfront
Food & Drink
Bar, Restaurant With Dining Menu, Buffet-Style Restaurant
Free! WiFi is available in all areas and is free of charge.
Free! Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, 24-Hour Front Desk, Currency Exchange, ATM on site, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Souvenir/Gift Shop, VIP Room Facilities
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator
Portuguese, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! Up to two children under 6 years stay free of charge when using existing beds.
One child from 7 to 12 years is charged USD 53 per person per night when using existing beds.
One older child or adult is charged 50 % of the room stay per night and person when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the credit cards for more info.
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Great food,clean rooms.Nice beach,
Wi Fi very poor. We waisted 2 hours for taking to sellers.
Good food and drinks plenty of choice friendly staff lovely pool area and so close to the beach.I never had an all inclusive before and this was amazing definitely recommend this to friends and family
Everything was great, staff was friendly and helpful.
Very clean, initial feeling about food on offer was good
On arrival the room felt very dated. After we stayed at hotel for a week the food was a bit repetitive different nights but not much variation in the menu
...the Italian restaurant was great. ...related to the last point, our server Carlos was on top of every detail. He did great! ...I like having snack options throughout the day. ...the view from my room and the infinity pool were excellent. ...nice access to the beachfront. ...good facilities for excursion activities. ...good selection of adult beverages. ...bar staff at all of the venues put some effort forth to entertain us and make sure we were having an excellent time!
...I would have liked more bottled water from the housekeepers each day. ...the Asian restaurant wasn't too good our first full night there. ...one more good choice would be great - Brazilian maybe?
My husband and I stayed everyday at the pool, the pool activity staff was awesome,Leonardo was a hoot with his wig everyday and they had activities all day long to participate in. My favorite was Kenya, I hope that's right, she was the hyper one, so funny.My husband participated in mostly everything. The dining areas were good too but the Italian Restaurant was the best, we ate there twice. We stayed in the Villas, even had a Butler, Kevin, he was great! We will definitely go back there again.
I was glad we packed some dress clothes, all restaurants have a dress code, men have to wear closed toe shoes, and pants are required, no shorts, women can wear dresses or pants,and there are no exceptions. At the Buffet in the main lobby you can dress as you please, so remember to take dress clothes if you don't wont buffet everyday, also no kids allowed under 12 in the restaurants. We didn't mind since we don't have small kids.
Food Room Pool Beach House Keeping Staff
Front Desk Staff Lobby Staff Could benefit from obtaining better customer service skills.....there are ways of saying NO! They should speak nicely to customers even when customers are wrong.
Loved everything from the minute we walked in the door. Fantastic place to stay.
I booked this hotel specifically because I was alone and on business. I needed to be out by early morning and I returned after 6 or 7 pm. When I arrived at the hotel, check in took over an hour and I was starving. By the time I got to my room it was 4 pm. I asked where I could get food and was directed to the snack bar. The only choices were a hamburger, hot dog or nachos with cheese. I wanted food. Restaurants opened at 6 pm. I never set foot in them since I had to leave the hotel early in the morning and the rule at this hotel is they only take reservations between 9 & 2. I explained my situation to the front desk, saying I was not there on vacation and I asked if they would take a reservation by phone in the morning. No, they would not. Therefore, I only ate at the buffet. It was more than enough and had a nice variety. However, this hotel did offer room service and since I had to be out early in the am and never knew what time I would return, it seemed to be a good second option. Except for the breakfast, the lunch and dinner menu options were terrible. And one of the salads I ordered for lunch actually consisted of 3 long lettuce leaves -1 with 5 olives in a row on one leaf, a minuscule crumbling of tuna across the leaves, 1/2 each of a small tomato and hard boiled egg cut in two pieces. I kid you not. Needless to say I wound up paying for lunch that day. I was increasingly annoyed at the staff as well. They would knock on the door to clean or fill the mini bar and if I was in the balcony, bathroom or on the terrace, they did not even wait a minute before entering. I had to leave the do not disturb sign on at all times. Plus, the front desk called me on several occasions to inquire whether there were two people in the room. I guess they are not used to a single woman traveling on business. I found that very rude and annoying.
- Found the quieter pool on the second day. Much preferred!
- The food selection wasn't great, but the restaurants were excellent.
The location The sea The staff (most of them) Some of the Food The bedroom
Greeted by Staff trying to hard sell Some of the food Receptionists (miserable)
Good location. Very clean. Friendly and helpful staff
Food was ok not great. Need location on resort with more atmosphere in the evenings
We only had a short stay , but from the time we arrived till the time we went to airport we were extremely happy! Can't wait to go back
Wifi is very expensive , and the beds could be softer .
Very kind staff and very good facilities. The food was really good and the indoor restaurants were great.
Every thing I like The cleaning the mexican people
I like the service especially all the staff they are so kind . I am Mexican living in us and I was expecting a spice food :) but . Everything was excelente we were do happy
The sales people a little pushing especially the first day that we arrived.
the wiifii was extra cost. and the gym.
Excellent. I was in the "Tower" block looked easily the best
It is a pity the hotel does not offer a airport shuttle service - the official taxi is so expensive at 68 USD one way!!
Location was great. Food was good. Resort and Hotel room were clean and well maintained. Many activities during each day.
Making reservations is a pain and not always available within 24 hours. Pool closes at 8 everyday. Many staff members don't appear to be happy their but still do their jobs as required.
It has one of most beautiful beach among resorts of Cancun. Quality of dining and food is better than be expected.
You have to meet a tour seller whenever you want get a beach towel at pool side, since he is the staff for managing towels himself. Sometimes I felt uncomfortable because he seemed to unhappy when I declined to buy a tour program. Moreover, other staffs who I just met at corridor doesn't say hi even though I did.
The staff was especially rude! They had a mix up with our reservation and instead of correcting it, they ignored me and spoke Spanish right in front of us... Very unprofessional!!!
Some really friendly waiters Nice and not crowded beach
Wifi costs $16 per device per day Dresscodes dictates long pants for dinner in the restaurants, even where not airconditioned Rip current on the beach right outside the hotel
The location, the food, the staff, the entertainment, the pools, the gym
The food, services and waiting staff were excellent
Reception staff were rude and the hotel charges an extortionate rate for wifi
the friendlyness of the staff. The food selection, the resturants and bars
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