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Hard Rock Hotel Cancun
Boulevard Kukulcan Km 14.5 Hotel Zone, 77500 Cancún – Show map
Excellent location – rated 9.4/10! (score from 67 reviews)
Rated by guests after their stay at Hard Rock Hotel Cancun.
Get instant confirmation with FREE cancellation on most rooms!
The most recent booking for this property was made on Aug 27 at 10:10 AM from Venezuela.
6 Reasons to Choose Hard Rock Hotel Cancun
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198 properties in Cancún
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67 verified reviews
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Hard Rock Hotel Cancun's staff speak: Spanish, English
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Outdoor Pool (all year)
Tennis Court, Golf Course (within 2 miles), Ping-Pong, Sauna, Fitness Center, Spa, Massage, Hot Tub, Turkish/Steam Bath, Game Room, Kids' Club, Evening Entertainment
Food & Drink
Bar, Restaurant With Dining Menu
Free! Free private parking is available on site (reservation is not needed).
Room Service, Airport Shuttle, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Chapel/Shrine, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 3 years stays free of charge when using existing beds.
One child from 4 to 17 years is charged USD 60 per person per night when using existing beds.
The maximum number of total guests in a room is 4.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hard Rock Hotel Cancun accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Ideal Alternatives for You
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please note that the Family Room at this hotel is only available for people traveling with children.
Based on 67 reviews
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The hotel is great, food is amazing, people treats you extremelly well, the room was very good, always cleaned. There is nothing bad to say!
service and quality of food was outstanding. the staff, was excellent.
the rooms are uncomfortable, too small, there is no room to sit down and the bathrooms are way too small. there is no use for a hot tub in the middle of the room.
liked everything...great hotel
Pool bars could have faster service
Everything is great!
- good for teenagers - lots for them to do - Ipanema and Zen restaurants good
- rooms are extremely noisy, worst we've ever stayed in
everything was perfect. Excellent to rest and enjoy what is best in Cancun
The food was good. Beaches are beautiful. Pool area was very nice.
Staff wasn't very accommodating or truthful. Booked an oceanfront with a king bed. Got there and they gave me a Lagoon (back of building) room. Told me since I booked through booking.com that they couldn't do anything about it. But then said there weren't any available. So I went to the room and then came back down to the lobby and talked to someone else 20 minutes later. That person agreed to switch my room. Got in that room and there wasn't a king bed, only two full sized beds. So I asked that person for a king. They told me they don't have rooms with king sized beds on the oceanfront, and that all of the king rooms are on the back side of the building. I said ok and went to dinner. While discussing this with friends at dinner, I learn that three couples also traveling with us also encountered the same thing and that they were all now staying in oceanfront king suites after making a scene in the lobby. I decided to not make a stink, and just slept in the full size bed but, didn't like that I was lied to. The staff didn't seem to care about except, one day. One morning we woke up and walked to breakfast and every staff member spoke to us. People were cleaning. The kitchen staff carried our plates, got us drinks, and seemed to want their service level to be a 10. It was like we were at another resort that. I assume there was a general manager that had been off and came back to work that day. Because, everyone in the building knew what they were supposed to be doing and did it well. However, the next day it went right back to nobody caring again. If they can have whoever ran the place on 10/22, run it everyday- it would be right. Rooms are small. The huge hot tub in the middle of the room makes it kind of weird. I have stayed at Rui Palace, Rui Caribe, and Iberostar in the past 12 months. All three were much nicer. Hard Rock's rooms are very noisy too. You can hear everything. You won't get a good nights sleep there.
room service included
i paid extra money for ocean view but it turned out to be a building view. you have to step outside to the balcony to see the ocean. I chose lagoon view instead and to get money refunded, I had to argue about 4-6 hours and with around 5 different staff members over the 3 day period to get it. One staff was very nice and friendly.
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