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Resort highlights

Free WiFi Guests consistently rate the WiFi as excellent Free parking

Activities:

Tennis Court Golf Course (within 2 miles) Ping-Pong
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Newest reviews for Hard Rock Hotel Cancun

  • Augusto
      Brazil
    June 11, 2014

    The hotel is great, food is amazing, people treats you extremelly well, the room was very good, always cleaned. There is nothing bad to say!

    10

  • Anonymous
      United States of America
    May 13, 2014

    service and quality of food was outstanding. the staff, was excellent.

    the rooms are uncomfortable, too small, there is no room to sit down and the bathrooms are way too small. there is no use for a hot tub in the middle of the room.

    7.1

  • Anonymous
      United States of America
    May 13, 2014

    all inclusive.

    liked everything...great hotel

    10

  • Wayne
      United States of America
    March 29, 2014

    Pool bars could have faster service

    10

  • Yiyu
      United States of America
    March 20, 2014

    Everything is great!

    No

    10

  • Adriano
      South Africa
    January 7, 2014

    - good for teenagers - lots for them to do - Ipanema and Zen restaurants good

    - rooms are extremely noisy, worst we've ever stayed in

    7.9

  • Guilherme
      Brazil
    December 27, 2013

    everything was perfect. Excellent to rest and enjoy what is best in Cancun

    10

  • Bradley
      United States of America
    October 25, 2013

    The food was good. Beaches are beautiful. Pool area was very nice.

    Staff wasn't very accommodating or truthful. Booked an oceanfront with a king bed. Got there and they gave me a Lagoon (back of building) room. Told me since I booked through booking.com that they couldn't do anything about it. But then said there weren't any available. So I went to the room and then came back down to the lobby and talked to someone else 20 minutes later. That person agreed to switch my room. Got in that room and there wasn't a king bed, only two full sized beds. So I asked that person for a king. They told me they don't have rooms with king sized beds on the oceanfront, and that all of the king rooms are on the back side of the building. I said ok and went to dinner. While discussing this with friends at dinner, I learn that three couples also traveling with us also encountered the same thing and that they were all now staying in oceanfront king suites after making a scene in the lobby. I decided to not make a stink, and just slept in the full size bed but, didn't like that I was lied to. The staff didn't seem to care about except, one day. One morning we woke up and walked to breakfast and every staff member spoke to us. People were cleaning. The kitchen staff carried our plates, got us drinks, and seemed to want their service level to be a 10. It was like we were at another resort that. I assume there was a general manager that had been off and came back to work that day. Because, everyone in the building knew what they were supposed to be doing and did it well. However, the next day it went right back to nobody caring again. If they can have whoever ran the place on 10/22, run it everyday- it would be right. Rooms are small. The huge hot tub in the middle of the room makes it kind of weird. I have stayed at Rui Palace, Rui Caribe, and Iberostar in the past 12 months. All three were much nicer. Hard Rock's rooms are very noisy too. You can hear everything. You won't get a good nights sleep there.

    6.3

  • Anonymous
     
    October 25, 2013

    room service included

    i paid extra money for ocean view but it turned out to be a building view. you have to step outside to the balcony to see the ocean. I chose lagoon view instead and to get money refunded, I had to argue about 4-6 hours and with around 5 different staff members over the 3 day period to get it. One staff was very nice and friendly.

    4.6

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