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Avenida Kukulkan Km. 20.5 Zona Hotelera, 77500 Cancún, Mexico – Show map
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204 properties in Cancún
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441 verified reviews
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BSEA Cancun Plaza Hotel's staff speaks: Spanish, English
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Outdoor Pool (all year), Grounds, Terrace, Sun Deck
Golf Course (within 2 miles), Fishing, Diving, Snorkeling, Water Sports Facilities (on site), Solarium, Private Beach Area
Food & Drink
Bar, Restaurant with Dining Menu, Snack Bar
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Vending Machine (drinks), Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, Babysitting/Child Services, Laundry, Dry Cleaning
Safe, Non-smoking Rooms, Family Rooms, Elevator, Air Conditioning, Designated Smoking Area
3:00 PM - 10:00 PM
8:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 6 years stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 441 reviews
Value for money
Show reviews from:
Set right on the beachfront, this resort offers outdoor pools and tennis courts. Rooms and suites offer free Wi-Fi and views of the Caribbean Sea and Nichupté Lagoon.
Score from 482 reviews Very good
This stylish resort has a private beach on the Caribbean coast and a marina on the Nichupté Lagoon. It offers outdoor pools and elegant rooms and suites with panoramic views.
Score from 464 reviews Very good
On the beach in Cancun with stunning views of the Caribbean Sea, this hotel features an outdoor pool with kids' pool. Guests can enjoy meals in the on-site Palapa restaurant.
Score from 365 reviews Review score
Featuring an outdoor pool, Real Inn Cancún by Camino Real is in Cancún, just over half a mile from the beach and 2 miles from Plaza Caracol shopping center.
Score from 54 reviews Wonderful
Bathroom, no water pressure at all
Upon arrival we were told that the hotel was overbooked and there were no rooms. We had arrived early and were able to get the last available room after arguing about it. We saw others with confirmed reservations being turned away. The hotel was supposed to have a shuttle, but it does not.
The pool was stunning with a fantastic view overlooking the beach, the pool was open 24/7 and was lit till 10:00 PM.
English was nonexistent, we could not communicate with the staff and someone staying at the hotel had to translate for us. They would not give us extra towels and only changed the towels every three days. They do not give shampoo and conditioner at the hotel something that should be noted. The rooms could desperately use a remodeling job and blankets consisted of thin sheets. WIFI was horrific! It would dropped for hours at a time and when we went to try and discuss with the hotel they could barely understand what we were talking about. Overall besides for the pool they are probably much better hotels out there for the money we paid.
price and value for that price
bit out of the way but easily accesses cancun via bus
Nice structure with wonderful beach and nice pool. However, one can see from many details in the room/balcony that the whole complex has seen better days in the past
wifi connection very poor Booking.com price was (theoretically) including IVA, but actually it was not
Perfrct little spot right on the beach, friendly staff. Pool. Quiet, further south from big hotels/bars. Onsite restaurant had good food. Rooms had fridge and microwave so you had options.
Rooms were a little loud, could hear neighbors loud and clear. front desk hours were not posted and not 24 hours. Coffee pot in room would be nice. The pool was empty and under repair for 3 days without warning or compensation.
Friendly and helpful staff, location right on the beach, restaurant on site, easy to catch a bus right outside.
Pool water too Cold, wi-fi barely worked in the room
Right on the beach. Nice beach. Nice horizon pool, which was very clean. The external areas were nice. The part of the hotel strip where it is located is pretty quiet. (Hotels are right up against each other in this "hotel zone.")
The room had slightly broken shelves in the closet, bathroom had no opening window. Tho there was a small kitchenette, there were no towels, & it was minimally stocked w/ utensils. The whole vibe of the junior suite was the bare minimum in amenities, altho it did have "A-" level cleanliness. --- Reception basically explained nothing to us about the hotel, gave us one key (3 people) & then did not give us directions to our room or someone to help us get there. They sort of took our money , handed us a key & went back into their back office!! A custodian saw us wandering around w/ our luggage & took us to our room.
the old, nice building
our room wasn't ready, in the wasn't internet, never
We made a reservation for 5 persons, including one 12 year old in a Master Suite nearly 4 months in advance and reconfirmed our reservation before leaving home. When we arrived at BSEA Cancun Plaza Hotel by mid afternoon, after having been traveling for over 15 hours, we were told by the hotel manager that they did not have a room for us and did not receive a reservation from Bookings.com. After calling Booking.com to find out what they could do we ended up having to wait over 4 hours until after nightfall before a different hotel manager came in and said he could put us into 2 separate rooms for one night and that a master suite could be available for us around noon the following day. The spare rooms were located on different floors on opposite ends of the hotel and both were in need of repair. This was certainly an inconvenience but we didn't really have any other choice at that point due to the circumstances.
On beach , clean pool , price was right ?
I didn't like no one at the front desk until 9 am. The stairs uptoo the room was crazy especially when you are carrying luggage . This is far from a resort or even a hotel . The beds are very uncomfortable , the furniture dirty and ripped . The good points about this place is price , right on beach , resturant on premises , pool was clean .
Secure area with guards, there is parking however limited, if you depart early your car can be blocked by someone's else and you do not have idea who's, so need to wait 4 hours of so. There are buses R1 and R2 to all amenities and Cancun downtown for 9 pesos.
Wifi showed full signal strength but internet connection ifself was absent almost all he time of stay (1 week). toilet flush blockage twice. Nothing to do in the area. Huge waves with reverse flow my wife was flown into the sea so I had to rescue her with a lifeguard from next hotel - there's no lifeguards in this. Very poor for money and dirty restaurant in he hotel area, recommend to go to outside places. No foodshops in the area, OXXO does not count as there's almost no food.
Rooms are very big and nice, the hotel is on a beautiful beach in the best part of the area.
Restaurant and breakfast need to be better. wifi would be iseful on rooms and not only at the restaurant. be careful: half of the hotel is in s noisy construction area.
Customer service real bad
Air conditioner didn't work. Toilet seat fell off, it was on floor. Horrible old ratty towels Beatup furniture Frig that didn't fit in the room Understaffed restaurant Needs total overhaul not worth the money we paid
Location & food
Tv did not come in Wifi sporadic No hand towels
You could see the Caribbean sea from the balcony Small kitchen which made it easy to make breakfast in the room and enjoying the view on the balcony.
The wifi was slow sometimes, not able to make Skype calls. They didn't have "please do not disturb" signs which meant that the cleaning lady knocking on the door saying "limpieza" was our alarm clock :) They didn't have plasma TV
Reception staff not having good English, when it was advertised.
Location of swimming pool.
Old furniture including bed. No table chair provided. Poor internet signals.
I fell asleep waiting for my towels and it still didnt arrive. I had to go down to the office because there wasnt any directory on who to call.
We looked for a hotel close to the airport and away from downtown. Therefore it was for our requirements very well situated. On Cancún scala price was also ok. View was good as well as size of the room.
Ground was pretty filthy...shoes recommended to walk within the room and bathroom. Restaurant closes at 9pm would have been valuable info by booking.. Because we arrived from the airport at 9:15pm...diet on first evening... Wifi pretty instable but it seems difficult to avoid it in cancun
located on the beach, mini supermarket, good and cheap restaurant
pool was in renovation (for a month!), no one told us so we had the surprise when we arrived. We got a 10% discount and the possibility to leave on the next day without
1. all rooms overlook to the beach 2. good restaurant in the hotel 3. big room! and big beds! 4. big bathroom 5. hot water 6. price 7. staff speak English and help me with my travel 8. free bottle of water 9. private parking
1. There was big waves on the beach 2. I wanted to swim in the pool, but it was undercontruction! 3. old soap in the bathroom 4. refrigerator rattled all night 5. insects 6. wifi bad connection
This was a stressful stay - first of all it was difficult to get by the gate to actually check-in as they didn't believe that I had a reservation. After convincing them that I did, a maid try to sell me a room on the 'cheap' in the parking lot! I finally got to check in (after they finally found my reservation) and was shown to my room without any explanation of where anything was. I will never stay here again.
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