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Newest reviews for Hotel Boutique Casa de la Palma

  • Anonymous
      United States of America
    April 20, 2014

    Breakfast was great! The location was perfect and the room was spacious.

    Very noisy! It also had a terrible sewer smell that we complained about.


  • Patricia
      United States of America
    March 31, 2014

    historic site historic architecture size of room and bath breakfast area in courtyard: cool & verdant fabulous jazz club across the street: La Casa Mandrugo

    the bed was too hard, pillows too big for comfort


  • Dan
      United States of America
    March 20, 2014

    Pictures of this hotel are better than the badly-maintained reality. Broken doorknobs, windows missing panes of glass, flimsy shower stalls with dribbling water. Too shabby for us, we moved hotels after one night. But Jose, the manager, who said he had no last name(!), refused to let us sign to check out. Then they fraudulently charged our Visa for four nights, and we are, over a month later, still in a dispute over this. Beware!


  • Garry
    March 11, 2014

    The furnishings, the general atmosphere. Very quirky. It is Quite expensive, so pick your room before you reserve to really get your monies worth.

    A sewer smell in the bathroom, of room 203. The area rug needs a good cleaning.


  • Anonymous
      United States of America
    February 2, 2014

    This hotel is rustic and unique in style. The building itself is a great example of what colonial Puebla was and is still like. At the same time I found it to be very clean and modern where it was needed (Bathroom, tv, sound isolation). It is very peaceful and kind of an oasis from the busy area of the Zocalo. There is no restaurant, no room service, no bar, no valet but for us this was a plus. It was romantic and relaxing to stay here for a week. The suite is extra large, ours had a balcony and the largest bathroom I've seen in a hotel. While there is no heat or air conditioning system the temperature was somehow always perfect. The location is central to everything. A very colonial style,unique and clean hotel.

    There are very few number of staff (maybe this is a plus). Our non-smoking room was badly placed next to a "smoking" room for some reason and the smell came into our room. The staircase leading the suites gets very dark at night. Our room was available an hour later than their check-in time.


  • Karen
      United States of America
    January 22, 2014

    The hotel is in an amazing location that is close to everything but on a quiet street with trees. The building itself (a converted house) was interesting and furnished with antiques from around the world.

    The wi-fi didn't work in the rooms, only in the common area. Although called a "boutique" hotel, it really didn't have a boutique feel.


  • Anonymous
      United States of America
    January 5, 2014

    The hotel is very charming. Chabby chic. We had the two bedroom combo. Great location. Interesting old mecxican decor. Comfortable beds.

    The bathroom had a river running through it!!!! It leaked so much that we had to put towels on the floor and always wear shoes. The hotel did nothing even though we told them daily and ordered extra towels. The sink had no hot water. The shower was the only thing that worked properly.


  • Mary
      United States of America
    December 26, 2013

    Very elegant Colonial architecture in an excellent location. Huge rooms decorated with period antiques.

    Somewhat meager Continental breakfast in open air courtyard on a chilly winter morning.


  • Anonymous
    October 14, 2013

    once you enter a hotel you feel as if in a castle :) the interior is perfect, the rooms are spacious and it is in the heart of the oldtown of Puebla:) and the personnel are friendly, what else to be wanted?:)


  • Joseph
      United States of America
    July 6, 2013

    Marimar, who works in reception, was very friendly and professional. The staff was very nice and attentive. Our room was beautifully furnished and had a very nice bathroom as well.

    Norhing. Everything was great! :-)


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