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3 Oriente 217, Colonia Centro, Puebla Centro, 72000 Puebla, Mexico – Show map
Excellent location – rated 9.2/10! (score from 38 reviews)
Rated by guests after their stay at Hotel Boutique Casa de la Palma.
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38 verified reviews
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Hotel Boutique Casa de la Palma's staff speaks: Spanish
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WiFi is available in all areas and is free of charge.
No parking available.
24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Laundry, Dry Cleaning
Non-smoking Rooms, Family Rooms, All Spaces Non-Smoking (public and private)
From 3:00 PM
Until 1:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child or adult is charged USD 10 per person per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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Value for money
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Situated in Puebla’s historic centre, Hotel Casa de la Palma is a charming rustic-style property with a spa, business centre and free Wi-Fi. Puebla Cathedral is a 3-minute walk away.
Score from 62 reviews Good
Hot water took a very long time to come thru on 1st night & taps were reversed on the hand basin. Shower head partly blocked & water sprayed up the wall. Free standing fan/heater didn't work.
Beautiful big rooms with extra large bathroom. Lovely balcony overlooking courtyard breakfast area.
A little noisy at night due to deliveries to the shops below.
Comfortable room with lots of space
room was dusty, bathroom window was missing a pane and bugs came in, electrical wiring exposed in one bedroom. Not a room for someone traveling with young children
great location, historical property, friendly staff, good breakfast
Perfect location one block from Zocalo, helpful staff, comfortable two bedroom suite which was reasonably priced
The bathroom was moldy. The staff did an excellent job of cleaning but this was heavy duty mold in the chipped grout of very old tile. Cleaning won't do it. I actually had to replace my bathroom when I moved into my house for the same reasonThe hotel bathroom is in drastic need of refurbishing. Given how great this building is decorated it would be a small investment to refurbish some of the bathrooms.Puebla gets a lot of rain and this makes it very important to keep on top of any developing mold.
The staff was truly outstanding. There work ethic was dazzling. The location The design of the building with stain glass windows in the bathroom. The suite which included a bedroom with a balcony, a foyer with a chandelier, and a bathroom off the other side of the foyer opposite the bedroom. The furniture The price
The bathroom shower cleanliness was very poor plus ratty towels etc. We needed a number of things fixed before we could move into the room including water to the toilet and bedside lights. The two bedroom apartment was completely unsuitable for two couples.
We loved the location and general ambience of the hotel. The staff were friendly but not very knowledgeable if we had queries.
liked it all
location was very good for all that was going on, quaint hotel, very large rooms and bathrooms, lovely reception staff, lovely courtyard where breakfast is eaten.
Very noisy! It also had a terrible sewer smell that we complained about.
Breakfast was great! The location was perfect and the room was spacious.
the bed was too hard, pillows too big for comfort
historic site historic architecture size of room and bath breakfast area in courtyard: cool & verdant fabulous jazz club across the street: La Casa Mandrugo
Pictures of this hotel are better than the badly-maintained reality. Broken doorknobs, windows missing panes of glass, flimsy shower stalls with dribbling water. Too shabby for us, we moved hotels after one night. But Jose, the manager, who said he had no last name(!), refused to let us sign to check out. Then they fraudulently charged our Visa for four nights, and we are, over a month later, still in a dispute over this. Beware!
A sewer smell in the bathroom, of room 203. The area rug needs a good cleaning.
The furnishings, the general atmosphere. Very quirky. It is Quite expensive, so pick your room before you reserve to really get your monies worth.
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