The hotel is phenomenal, the staff is personable, helpful, and friendly, the rooms are spacious and comfortable, and the location is perfect. We didn't have any complaints. The hotel is pet friendly. I took one of my dogs and the staff pampered her with dog beds, food and water bowls, and bottled water. Every detail was attended to. The vehicle that picked us up at the airport even had what looked like a brand dog bed waiting for her after the long flight. I especially liked the large soaking tub and bath balls. San Miguel de Allende is a walking city so, a long soak was a perfect way to end each day.

Kimberley Estados Unidos

The staff is so helpful, friendly and accommodating. simply the best! The facilities and rooms are so beautiful and unique, just as you would expect a Belmond hotel to be. The food is great, and the activities proposed are very fun & interesting! I would really advise you to do the cooking class with Raul and mojigangas painting with Hermes. The massages as well are best in class! do not miss trying them out! We loved every single moment whilst staying here!

Beatrice Emirados Árabes Unidos

Just a perfect luxury spot…great location amenities and a staff beyond all words. Merci et au revoir as we say in French

Fabien França

The hotel was really beautiful and the staff was really nice. A piece of furniture (a lamp) and two talavera plates were accidentally broken while our luggage was handling but the manager, Enrique Sanchez was really nice and took care of everything. He made sure we were comfortable, send us addresses of antique shops so that we can go buy a different one in place of the broken one. The hotel compensated 100% the value of our souvenirs and handled everything very nicely. We would definitely come back one day.

Trang Vietnã

All the staff very kind and helpful. Several charming details that are the differential of the Belmond brand that enchant and retain guests.

Fabio Brasil

The service was outstanding in all the restaurants. We enjoyed the pool area, so beautiful and peaceful and watching the view of the cathedral and sunset from the rooftop bar was priceless.

Carlos Estados Unidos

La ubicación, las opciones gastronómicas, los detalles, la decoración, el personal excelente en todas las áreas, siempre dispuestos y amables. El restaurante es una experiencia inolvidable. La terraza del bar es la mejor de la ciudad

María Argentina

We loved the welcome lavender towel, signature cocktail and guacamole with fresh chips. Drinks were excellent when we returned on a different day. We ordered the guacamole again--the chips this time were not as fresh this time, but the guac was excellent. The service/staff are top notch. We enjoyed the coffee and pan dulce in the AM. It was very good and delivered right outside our room where we could enjoy the outdoors very privately in the courtyard. We loved out 16th century doors and the ambiance of our room.

Jeanne Estados Unidos

El hotel está estupendamente ubicado en el centro de San Miguel. Excelente la comida y el cafe;tranquilidad ( exceptuando las campanadas de la iglesia en la mañana) , amabilidad del personal y disfrute del hotel en sí. Habitaciones y baño super amplios con todas las amenities necesarias . La vegetación super cuidada. Es un hotel para volver, sin duda.

Maria México

The accommodations, staff, cleanliness and food were exceptional.

Alfred Estados Unidos