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Calle 60 No 488 x 57, 97000 Mérida – Show map
Excellent location – rated 9.5/10! (score from 127 reviews)
Rated by guests after their stay at Casa del Balam.
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145 properties in Mérida
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127 verified reviews
We speak your language
Casa del Balam's staff speaks: Spanish, English
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Outdoor Pool, Grounds, Terrace, Sun Deck
Food & Drink
Free! WiFi is available in public areas and is free of charge.
Free! Free public parking is available at a location nearby (reservation is not needed).
Room Service, Shuttle Service (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, Babysitting/Child Services, Laundry, Dry Cleaning, Souvenir/Gift Shop, Honeymoon Suite
Safe, Shops (on site), Non-smoking Rooms, Elevator, Air Conditioning, Designated Smoking Area
From 3:00 PM
Until 1:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! Up to two children under 11 years stay free of charge when using existing beds.
Free! One child under 2 years stays free of charge in a crib.
Extra beds are not available.
The maximum number of extra beds/cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
Casa del Balam accepts these cards and reserves the right to pre-authorize your card prior to arrival.
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Based on 127 reviews
Value for money
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El Castellano has an outdoor swimming pool with sun loungers. It is just 350 metres from Mérida’s main square and 16th century cathedral. On-site parking and free Wi-fi are available.
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Featuring 2 on-site restaurants and an outdoor pool located on the third floor, this Hyatt Regency hotel stands less than 3 km from the Merida city center.
Score from 52 reviews Very good
Piedra de Agua Merida is in central Merida, in the same street where popular bars and restaurants are located. The hotel also features an outdoor swimming pool, free Wi-Fi and massage services.
Score from 76 reviews Very good
Located over the Paseo Montejo Promenade and 2.5 km from the Merida Main Square, Hotel El Conquistador del Paseo Montejo features a swimming pool, a gym and free Wi-Fi throughout.
Score from 63 reviews Very good
The location of this hotel is perfect and most convenient to everything around the main plaza. Very charming property with lovely courtyard to eat breakfast in and pool area for a refreshing swim. Rooms were clean, comfortable, and of good size. The bathroom could use updating though. We were disappointed the window in the room didn't open but it was very quiet at night. Free secured parking is like 4 store fronts down on the same block. Service was helpful and very friendly. Will definately return.
Hotel was full of historic charm. The room was absolutely spotless and the staff were so friendly and helpful. Location was in the centre of everything and there as a delightful pool to unwind in after a hot day sightseeing. Provided free parking. Could not praise it enough.
The hotel is micro-managed; the staff are jittery because of it. Don't dare bring a guest onto the premises; it will end badly. Horrible reception night managers. The room smelt of lavender and it looked like someone's grandma had decorated it. Absolutely a horrid experience.
Great location, quiet and comfortable hotel that felt like an oasis in the stifling June heat and humidity. Diego the bellman was particularly helpful and friendly
All the people we met were very courteous, friendly, and helpful in all aspects regardless of what our need was. Considering coming back.
For us there was nothing to dislike.
nice tradional hotel
We have stayed at Casa Del Balam several times over the past right years. We have always enjoyed our stay and look forward to our next visit.
The atmosphere is Mexican and reflects the rich heritage of Yucatan,
Location of the hotel is perfect. Beautiful courtyard and the balcony overlooking the pool was absolutely gorgeous. Large room and nice bathroom.
The Master Suite bed mattress was extremely hard and uncomfortable! It felt like sleeping on concrete! Hotel does not allow you to use the refrigerator in the room to store your own bottled water. They will charge you if you put anything in the refrigerator. If I had used something from the refrigerator I would have paid for the item, but not allowing us to put our own bottled water in the refrigerator is ridiculous.
Excellent location. Room was large and hotel was very clean.
The only issue I had was that the internet did not work on the 6th floor which is where my room was.
Location is very good, clean and staffs are nice. Breakfest is good.
Fantastic and convenient central "downtown" location. Beautiful décor and ambience. Great restaurant recommendation from hotel staff.
I liked the location, it was right in the heart of Merida. I also liked the decor of the hotel especially by the pool and lobby area. Breakfast was also tasty and reasonable.
Wifi in the bedroom at night was unpredictable. That was annoying!
Outdoor spaces were lovely. Staff were very helpful.
Internet was not reliable.
Downtown location, charming layout, attractive rooms
Nice view from room. Good location.
Hotel is a bit run-down. Staff not very friendly or helpful.
the location, the colonial building, the gorgeous pool area....'the complete privacy of our honeymoon suite location close to Santa Lucia square... perfect :-)
Cesar's attention to cleanliness in our room and his thoughtfulness & courtesy. Restaurant staff professionalism. The room service was prompt. Meals were tasty and food presentation was excellent.
Street traffic & sounds/noise filtered into room nightly. Pretty loud some nights.
A modern and stylish boutique hotel only 10 minutes from the beach and 5 minutes from the main strip. The best feature of this hotel is the food. Although we only had breakfast, it was the best food we've tasted during our time in Mexico. And to top it off it was included! Highly recommended.
The location was perfect. An oasis of quiet in the busy center of Merida. The staff was friendly and we were very pleased and would return.
excellent central location
the a/c was faulty and wouldn't switch off - consequently I caught a chill. only when we complained twice strongly was something done - it spoiled what should have been a good stay. also the food was very poor - we both got a bad tummy after eating the same breakfast.
Ok but 4 stars rather than 5 standards Lower floors can be noisy I imagine
The ambience of the place. Very quaint. The restaurant very good. Had the best steak dinner! Service excellent.
More water bottles in room for drinking and brushing of teeth. Also darkening shdes on the windows for night time. The room had to much light.
friendly and location
traffic noise at all hours of the night
The staff are wonderful and Elizabeth ( who arranged birthday blooms for my wife's birthday ) and Victor did all possible to make our stay as good as possible. Location is great and very close to everything.
On arrival room had no safe deposit box even though Booking.com indicated it had. Offered upgraded room for 51usd per night more with safe deposit box. As some kind of compensation we asked them to include breakfast. Booking person agreed to a continental breakfast only. This b/fast was very poor indeed with toast and coffee only (no cereal yogurts cheese ect ). There are many hotels near town center. We would NOT book this hotel again.
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