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Quinta avenida entre calle 38 y 40 - Col Zacil ha, 77710 Playa del Carmen, Mexico – Show map
Excellent location – rated 9/10! (score from 218 reviews)
Rated by guests after their stay at Hotel Casa Ticul.
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218 verified reviews
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Hotel Casa Ticul's staff speaks: Spanish, English
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Outdoor Pool, Terrace
Golf Course (within 2 miles)
WiFi is available in all areas and is free of charge.
Free public parking is available on site (reservation is not needed).
24-Hour Front Desk, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center
Safe, Non-smoking Rooms, Air Conditioning, Designated Smoking Area, Adults Only
3:00 PM - 11:00 PM
7:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children older than 16 years are welcome.
Any additional children or adults are charged USD 30 per person per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
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Based on 218 reviews
Value for money
Show reviews from:
Nestled in the heart of downtown Playa del Carmen, Mexico and steps from the city's main attractions and beautiful beaches, this hotel features exceptional accommodations and a variety of thoughtful...
Score from 249 reviews Very good
The Palm at Playa features a rooftop terrace with a swimming pool, bar, spa and gym. It is just 4 blocks from downtown Playa del Carmen and a 2-minute walk from the beach.
Score from 263 reviews Excellent
The Meridian features stylish apartments set around a shared swimming pool and terrace, just a 5-minute walk from Coco Beach and 5th Avenue. Each air-conditioned apartment has free Wi-Fi and cable TV....
Score from 52 reviews Very good
The stylish SOHO PLAYA is located a quarter mile from Mamitas Beach and half a mile from Playa del Carmen Main Square, on the Riviera Maya.
Score from 161 reviews Excellent
everything about the hotel was great: location, staff, very nice and clean rooms. Breakfast was very good, every day a new specialty. We stayed there for 4 days and recommend it to anyone going to playa del carmen!
Nothing. Some would complain that internet in certain rooms may be slow than in the common areas.
Warm friendly staff, great mexican breakfast, quiet atmosphere, and relaxed ambience.
the breakfast was delicious. There is a continental breakfast, and then the kitchen will make some additional items that they have on special, everything that we tasted was great. The staff was very friendly and helpful. We loved the location, it was on the main strip, but further down the strip so a few blocks away from all of the action and noise. it was also a perfect location to the beach, just a few blocks. I would stay there again and recommend it to anyone else.
Room 8 too noisy-everyone goes by room to get to breakfast-ask for room in the back. Had to walk to beach clubs 2-4 blocks and pay at least 100 pesos each to use the beach club
Staff was nice, room was clean
Super nice staff, very nice rooms
Loved the comfy beds, tasty breakfast and the staff is always helpful and positive.
Nothing we didn't like.
We liked everything about this hotel. The location is fantastic, only 5 minutes’ walk to the beach. Free sunbeds and access to Las Palapas Beach Club and Mamitas Beach Club. The only thing you pay is 100 pesos (approx 6 dollars) and you get to use those money in the bar/restaurant. We liked Las Palapas Beach Club more, since it was quite compared to Mamitas Beach Club and the food and the staff was very helpful. You don't have to think about towels, they provide you with that at the Beach Club. The breakfast was just fantastic. They serve one Mexican dish every morning. We stayed for 10 nights and we got to taste 10 different dishes. You can also order other things such as scrambled egg, pancakes etc. They have also fresh orange juice and all kind of fruits. You could always order coffee to your room or you can enjoy coffee in the pool area. They give you two cookies with the coffee :) You can also make your own coffee in the room if you like. The hotel is clean and the showers are amazing. Never had problems with warm water, which is pretty nice! We didn’t have any problems with the internet connection in our room. We lived in room 25. In some rooms you can not connect to internet in the room. They told us that the internet router was outside room 25 and worked for us. Perfect room by the way!!
all the staff is great, specially at the kitchen. But, a girl at the front desk (Paola) didnt asked us if we wanted a receipt and a day before was not replying to some questions
design of the place
we came here from the W Hotel in Mexico City. We were happier here. Relaxed, slept well, looked after. Highly recommended
Equipe muito atenciosa e localização muito boa
The staff were very friendly and efficient. We loved the rooftop patio for complimentary breakfast.
The staff is super friendly and helpful and the rooms offer a lot of space and are very beautiful. Also great location, close to the beach but not too close to the bars and clubs, so it is calm at night.
Our room wasn't as nice as we had hoped. It could have been cleaner and the pillows and linens were not so great. We stayed in the older section; perhaps the newer side is better.
The staff and the location were superior. The lobby and the breakfast were also excellent.
Great location and the interior of the hotel was very attractive- beautiful murals, architectural greenery and pools.
The location means you may need to walk to the other end of the 5th Ave strip. We like walking, so it was not a problem for us. There are noisy birds in the area, so they may wake you in the morning. Wifi access was not good in our room. Upper floors are only accessible by stairs.
Attentive, friendly staff. Great air conditioning, comfy bed, modern bathrooms. Delicious, made to order rooftop breakfast included in the rate. Good location on 5th Ave if you don't mind walking to the other end of the strip. Great wifi access in the common areas. Two small pools onsite.
Good location. Great breakfast.
We stay there for five days and is very quiet,excelente for adults couple. Theirs stuff is very friendly and helpful. I totally recommended this place!
nothing to complain!
Very friendly staff! They recognized that it was my birthday on the day of checkin, so when we leaved the hotel for the beach, they decorated our room very nicely, so I had a wonderful surprise when we came back! So cute of them! Also the breakfast was very tasteful (you can choose between several fresh eggs-dishes or mexican dish of the day + several fruits and cereals and jams) and the cooking lady is so sweet and charming! We enjoyed our stay a lot!
The breakfast on a morning was plentiful and tasty, you could get an omelette made or sausages etc or help yourself to the freshly cut fruit, or the fresh juices, cereals and toast. There was also 3-4 English channels on the tv too which was great. There was no kettle in your room but there was tea/coffee in reception you could help yourself to. The hotel is right next to a little supermarket where you can buy cheap snacks and you're on 5th avenue where all the bars and shops are. But not so near the bars that you cant get a good nights kip
the wifi in the room was very weak
very nice staff, nice room, clean, quite area very good breakfast
Wifi was a little slow and down on about 2 occasions.
The staff was extremely helpful and friendly. The staff helped us with places to eat, with suggestions for sightseeing, and tour vs. rent a car decisions. We enjoyed the proximity, access, and ability to stay at Mamita's beach club.
Staff were rude, and inhospitable.
Close to the beach.
Nothing. It's was great.
Amazing little hotel! We absolutely loved it!!! It is a small hotel with wonderful staff and beautiful rooms. We stayed in the junior suite for 1 week and then liked it so much we extended our stay for our remaining three nights in Mexico. The junior suite was beautiful, a 4 poster bed with a a large and spacious bathroom with a lovely shower. We also had a balcony overlooking the swimming pool which was beautiful. We enjoyed breakfast a lot. The hotel includes beach passes for the nearby Las Palapas beach club which was fantastic. The hotel is very conveniently located at the top of 5th Avenue and a short walk to the many bars and restaurants Playa del Carmen had to offer. The staff were wonderful and really couldn't do enough for us. They definitely made out trip special. Overall we loved our stay at Casa Ticul. We will be returning and I highly recommend the junior suite for a bit of luxury at a reasonable cost.
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