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Boulevard Kukulcan Retorno CHAC L-41, 77500 Cancún – Show map
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204 properties in Cancún
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178 verified reviews
They speak your language
CasaMagna Cancun Marriott Resort's staff speaks: Spanish, English
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Outdoor Pool, Grounds, Terrace
Tennis Court, Fishing, Windsurfing, Diving, Snorkeling, Water Sports Facilities (on site), Sauna, Fitness Center, Spa, Massage, Hot Tub, Turkish/Steam Bath, Private Beach Area, Beachfront, Playground, Kids' Club
Food & Drink
Bar, Restaurant With Dining Menu, Special Diet Meals (upon request)
WiFi is available in all areas and charges apply.
Free! Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Private Check-in/Check-out, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Convenience Store (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 4:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 12 years stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the credit cards for more info.
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Pool, restaurants, service, location , beach
Uncomfortable lounges by the pool and pool food
The concierge service don't help with the expectations!!!
Position and Price
Hotel Condition. Restaurants inside the Hotel very expensive and poor quality. There are 2 nice restaurants in fron of the hotel.
found a great deal, very rich and tasty breakfast. Great pool. The staff is really nice and helpful. was really please with my stay, suits couples who would like to enjoy themselves for couple of days.
Location is Ok , on the kukclan strip - not close to anything intersting need to take a taxi or a bus. The hotel has 3 resturants and couple of bars, all of them are VERY expensive(relativley to mexico...) , all other resturants are far away... There is too much gurading on the compound - i thing the hotel tries to maximize its revenues from commisions to taxis and other service, and it question ANYBODY who tries to enteres - was a bit bothering for myself keep giving my sir name and room number each and every time I stepped outside.
We spent the first 4 nights of our honeymoon in this wonderful classically designed hotel. Not as modern and fancy as some of the all inclusives it nonetheless retains an old world charm and sophistication that many of the high rise places lose. The other stand out was the quality of the staff who were friendly, helpful and cheery throughout. The bar staff on the beach were redoubtable, trudging endless trips across hot sand to deliver cold beers, ice buckets and excellent fresh seafood tostadas. The pool was a good size, the on site Thai restaurant, Sasi, was excellent and the rooms were modern and spacious. All in all excellent value, and I'd recommend to anyone who wants something more Mexican in flavour and a bit more character to the huge neighbouring resorts.
No night activities No coffee machine
Liked the location, SaSi Thai restaurant, doorman. Great AC in room and fab beach
Bed mattress was old and saggy. Bathroom door sticks halfway so you can't open it all the way. Check in a disaster and sloooow.
Nice people, good breakfast, and also the location is good in the hotel zone. Meanwhile, the price is competetive.
the funiture is little old but very clean.
Loved the view from our room on the 4th floor. Staff was great and the complimentary breakfast was amazing.
The prices for drinks were a bit high.
I really enjoyed my stay at CasaMagna! The staff was very helpful. I will definitely return to this hotel!
Location, fairly close to everything and anything.
Please update mattresses as the current ones even though comfortable, the springs squeaked every time you tossed or turned.
they overcharge us $1,850.00!!!!!
breakfast was amazing! and the service was great!
Afther more times to be in CasaMagna we where lucky to stay more than 23 days long! It is one wonderful relaxing place. Great swimmingpool - beach one dream. If you like to be relax this is the Good place. Our Thanks for the amazing staff JW Marriott-CasaMagna! Hope to come this year again !
Sometimes the frontdesk with different explains.
The hotel is beautiful with a stunning location. The staff is wonderful and treats you like royalty.
The restaurant food prices were really expensive. The gift shop was over priced.
two Marriott hotels are connected with each other and we were lucky to be upgraded to JW Marriott. The stuff in Marriott are nice and the beaches are gorgeous. Room services are excellent.
I cannot find any world cup live match on TV during the match period which really bothered me since I need to go down to watch at the bar but sometimes they even turned off all the TVs at the bar.
Located in the middle of hotel zone. Pool area quiet and relaxing Not too many children Friendly and attentive staff
Only given welcome pack which included discount card well into second week of holiday Lack of information in hotel Lobby regarding hotel entertainment and local bus services to downtown area
Amazing breakfasts and dinners. Excellent view, opening from the balcony to the sea and pool.
Little entertainment. If you want to buy anything at the "Lapis" jewelerry shop - you should know, that the majority of stones are really artificial despite a very high price (esp. "Zultanite")!! I booked and paid in advance a room with breakfast, however they tried to convince me, that there was no breakfast included - in a day they told they were wrong - but it was very unpleasant. But the pluses overweigh the minuses)
Got what I paid for although WI FI free only in lobby. Loved the beach view from my room and the convenience of the coffee shop and Travel agency. The concierge was very helpful as well as the travel agent. The staff in general were wonderful.
Room floor wasn't clean on arrival but they did come up and vacuum on request and very willingly. Otherwise no complaints!
Pool was nice and the beach was wonderful. The location was great because across the street was Aquaworld, Crab House, and Fred's House so we did not have to take the bus. The hotel also had a turn down service so that was nice to come back to our clean room after the beach. Lastly, the food and beverage was great. Mojitos during happy hour were delicious.
Maybe there was a language barrier between the front desk and us but the front desk agent told us we had a $50 usd resort credit to use during our stay since we were staying for 4 nights. Because we heard this, we saved the $50 resort credit until the last day to use. When we checked out, the front desk staff said we had still $150 unused credit. If the first agent told us it was a daily resort credit, then we wouldn't have paid out of our pockets when we ate at the restaurant 3 times. Also, sometimes the beach service was slow. We waited on our server for more than 30 mins. By that time, we didn't want any drinks anymore.
the pool-side bar has amazing cocktails. The restaurants in the hotel are very good with different cuisines such as Argentinian/American/Thai/Japanese etc. They made us a very nice suprise for the honeymoon as well .
The moisture smell in the rooms are terrible. The ocean looks very good but its impossible to enjoy because of the waves. Location is a bit far-away from the cancun night-attractions, if you don't have a car there is almost nothing walkingby.
Staff was outstanding. Property was spectacular.
Staff were very friendly as all mexicans are, very laid back atmosphere excellent for chilling :D:D
Checking took an hour and a half, they were cleaning the room then forgot to tell us it was ready, room didnt have a boiller so we had to keep on ordering our coffee which wasn't cheap
99 of 100 score quiet beautiful beach great staff and facility great restaurants on site
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