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Boulevard Kukulcan Retorno CHAC L-41, 77500 Cancún, Mexico – Show map
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211 properties in Cancún
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214 verified reviews
They speak your language!
CasaMagna Cancun Marriott Resort's staff speaks: Spanish, English
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Outdoor Pool, Grounds, Terrace
Tennis Court, Fishing, Windsurfing, Diving, Snorkeling, Water Sports Facilities (on site), Sauna, Fitness Center, Spa, Massage, Hot Tub, Turkish/Steam Bath, Private Beach Area, Beachfront, Playground, Kids' Club
Food & Drink
Bar, Restaurant with Dining Menu, Special Diet Meals (upon request)
WiFi is available in all areas and charges apply.
Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Private Check-in/Check-out, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Convenience Store (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 4:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
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On the beach Bus stop in front Walking distance to stores
Unfriendly Front desk staff Long check in wait Dirty rooms Worn out or spotty rags & towels Very loud air conditioner No microwave No fridge (it's filled to max with Marriott expensive drinks & liquor 90%markup) No bathrobe & slippers Small room Everything overpriced TV channels limited only 3 in english No guest parking, I saw about 10 spaces for guest No entertainment Non Caribbean feel Limited ocean view rooms (premium view is not the same as ocean view) Beach grill missing a bar & kitchen, the food/drinks are all brought down from the pool area. Bed linens are old, worn-out No fan in bathroom Menu in spanish, many of the off site restaurants have english menu, you would expect the same from Marriott
the hotel is sutable for how looking for relaxation. very quite
Position Room - we had a Caribbean Suite Pool View
Wine prices too expensive
Everything was awesome.
Room wifi had to be paid . But they had free wifi in the loby and also at the pool side.
The garden views were nice
Unhelpful and untrained staff
The restaurants at the hotel are really good, the hotel has a great beach, a nice heated pool.I had a really nice time there.
They forgot to pick us up from the airport, but they sent a car as fast as they could and we had complementary shuttle from and to the airport afterwords
Pool, restaurants, service, location , beach
Uncomfortable lounges by the pool and pool food
The concierge service don't help with the expectations!!!
Excellent Private Beach Very clean hotel and clean Room Good toiletries Excellent breakfast
There was nothing much to dislike about this hotel, although it is on the farther end of zona hoteleria but that should not be a problem.
Position and Price
Hotel Condition. Restaurants inside the Hotel very expensive and poor quality. There are 2 nice restaurants in fron of the hotel.
Room is clean and very confortable. The ocean view was awesome.
Attendants were not very friendly. Wi-fi is paid!!! There were a few other hotels with more options for lower prices.
Staff were friendly. Breakie was awesome. Pool area was nice. Right on the beach. Near nice restaurants and shops. 10 min bus ride from coco bongo and clubs.
We were here to celebrate our engagement and requested a king bed but were given 2 doubles. The only room available was the caribbean suite so we paid for the upgrade. There were a couple of other issues with our room which were addressed promptly but when we asked to speak to the manager, they didn't get back to us. This was all disappointing but it would not stop me from staying here again. The hotel is awesome. I would hope these issues would be addressed by the hotel though. They are simple things to be fixed.
Nice Employees, Cater to you well whil on the Beach. Breakfast food was excellent
AC system in my room 4020 Suite was broken. They had to come in twice to determine finally that it was Broken. Asked for a discount for the trouble, got a free breakfast!! Not enough for all the trouble!!
found a great deal, very rich and tasty breakfast. Great pool. The staff is really nice and helpful. was really please with my stay, suits couples who would like to enjoy themselves for couple of days.
Location is Ok , on the kukclan strip - not close to anything intersting need to take a taxi or a bus. The hotel has 3 resturants and couple of bars, all of them are VERY expensive(relativley to mexico...) , all other resturants are far away... There is too much gurading on the compound - i thing the hotel tries to maximize its revenues from commisions to taxis and other service, and it question ANYBODY who tries to enteres - was a bit bothering for myself keep giving my sir name and room number each and every time I stepped outside.
We spent the first 4 nights of our honeymoon in this wonderful classically designed hotel. Not as modern and fancy as some of the all inclusives it nonetheless retains an old world charm and sophistication that many of the high rise places lose. The other stand out was the quality of the staff who were friendly, helpful and cheery throughout. The bar staff on the beach were redoubtable, trudging endless trips across hot sand to deliver cold beers, ice buckets and excellent fresh seafood tostadas. The pool was a good size, the on site Thai restaurant, Sasi, was excellent and the rooms were modern and spacious. All in all excellent value, and I'd recommend to anyone who wants something more Mexican in flavour and a bit more character to the huge neighbouring resorts.
No night activities No coffee machine
Liked the location, SaSi Thai restaurant, doorman. Great AC in room and fab beach
Bed mattress was old and saggy. Bathroom door sticks halfway so you can't open it all the way. Check in a disaster and sloooow.
Nice people, good breakfast, and also the location is good in the hotel zone. Meanwhile, the price is competetive.
the funiture is little old but very clean.
Loved the view from our room on the 4th floor. Staff was great and the complimentary breakfast was amazing.
The prices for drinks were a bit high.
I really enjoyed my stay at CasaMagna! The staff was very helpful. I will definitely return to this hotel!
Location, fairly close to everything and anything.
Please update mattresses as the current ones even though comfortable, the springs squeaked every time you tossed or turned.
they overcharge us $1,850.00!!!!!
breakfast was amazing! and the service was great!
Afther more times to be in CasaMagna we where lucky to stay more than 23 days long! It is one wonderful relaxing place. Great swimmingpool - beach one dream. If you like to be relax this is the Good place. Our Thanks for the amazing staff JW Marriott-CasaMagna! Hope to come this year again !
Sometimes the frontdesk with different explains.
The hotel is beautiful with a stunning location. The staff is wonderful and treats you like royalty.
The restaurant food prices were really expensive. The gift shop was over priced.
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