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Score from 104 reviews Wonderful 9.3/10

Newest reviews for Casa Turquesa Hotel Boutique

  • Anonymous
      United Kingdom
    August 25, 2014

    Great location along the Kukulcan beach. It sits amongst the modern architectural ugliness of that boulevard, offering an environment that is more stylish and interesting.

    Lack of opportunity to eat informally by the pool. Not able to purchase large bottles of water in the hotel other than at the local Oxxo shop, which you could bring into the hotel!

    7.9

  • Brian
      Peru
    August 25, 2014

    Location Hotel design Art everywhere Nice pool Right there on the beach Friendly staff Excellent breakfast Very large rooms

    Wifi is not free Drinks are expensive The matress was too soft, we asked for a new one

    8.3

  • Steven
      Canada
    August 24, 2014

    Very nice place!!! All excellent!

    9.6

  • Tim
      Canada
    August 4, 2014

    Very caring staff A place full of charm and care

    Came back at night and wanted to show my room to my friends who stayed at one of the big hotels but I was not allowed by the night staff

    10

  • Helen
      Netherlands
    July 30, 2014

    The location was perfect, right on the beach, with a stunning pool looking out over the beach. The staff, particularly the receptionist Missey, were so friendly and helpful. The rooms are enormous, very comfortable. I had a garden suite, which was perfect as I could just walk out through the patio doors of my room over the garden to the pool area.The food, especially breakfast, was excellent. The art adds a really unique touch. So quiet and peaceful, a world away from the giant all-inclusive hotels. Internet was extra but was fast and didn't require daily sign-in.

    Nothing. Wish I could have stayed longer.

    10

  • Graham
      United Kingdom
    July 24, 2014

    good hotel

    room service is bad

    7.5

  • Anonymous
      Mexico
    July 14, 2014

    The privacy and breakfasts

    No staff at the beach

    8.8

  • Zvi
      Colombia
    July 12, 2014

    very kindly stuff

    10

  • Brian
      United Kingdom
    July 5, 2014

    Amazing view from the room and hotel lobby of the ocean and swimming pool. Decor throughout the hotel was artistic and unique. Rooms were v comfortable. Extremely relaxing and enjoyable stay at Casa Turqesa. Would highly recommend.

    Air conditioning in the room was quite loud and no mini bar

    9.6

  • Heide
      United States of America
    July 1, 2014

    Most of the time, we had the entire pool and view to ourselves. Very friendly staff. Beautiful location. Great if you want to get away and not be surrounded by noisy families or drunk college students. With only 27 rooms, they gave us very personal service. Great receptionists/concierges.

    I wish the pool was open a bit longer (it closes at 8pm.) Also could use more umbrellas out by the pool. Food was fine, but nothing special. Sometimes our water in the shower was cold. They could use an ATM in the lobby. All marble floors with the AC cranked up high made for very cold rooms... although that was often refreshing when coming in out of the hot sun.

    9.6

  • Malory
      United States of America
    June 29, 2014

    Missey and Erneto are incredible people! They were very friendly and helpful, and they seemed to be there every hour of the day and night. The pool was really nice and clean. The food was delicious. They bathtub was like laying in an aquarium, it was huge. And, there are just enough rooms so that you're not overwhelmed with too many people, and can still enjoy some peace and relaxation, with the beach an inch away.

    10

  • Anonymous
      Canada
    June 3, 2014

    This hotel offered a beautiful pool with amazing ocean views. The lobby is gorgeous and very pleasant on arrival. The overall feeling of the hotel is of a different era which is completely up our alley. The beach front was nice, nothing overly special in comparison to any other beach fronts - it had fewer beach huts than the other mega hotels on the strip which gave it a more private relaxing feel. We enjoyed our garden view room which gave us easy access to the pool through the sliding door. The washroom was equipped with a shower and bathtub that are nicely constructed and quite luxurious. Staff were all very friendly. A very delightful hotel to relax in.

    Although we enjoyed using out sliding back door to access the poolside and beach we did need to take a risk and leave our room unlocked via the sliding back door. We didn't have any issues doing this, but it would have been nice to lock the door behind us for peace of mind. Expensive drinks and not permitted to bring outside items into the hotel.

    9.6

  • Valeria
      Brazil
    May 29, 2014

    Enourmous room ans bed, small hotel at the beach.

    8.3

  • Lorraine
      Canada
    May 24, 2014

    Loved that it wasn't too busy around the pool ! Always had really great chairs. The view from the pool is amazing ! The service at the swim up Bar is the best service I have had anywhere. Walking into the lobby almost took my breath away. The view of the ocean was incredible ! Highly recommend this place if you are looking to get pampered in a beautiful, romantic , quiet location. Pay extra for the breakfast plan. It's the only time I have ever taken a picture of a meal ! First class! I will definitely be back :)

    If you are going for a walk at night, the walk up the hill to the lobby is pretty steep. I have really bad knees but made it alright.

    10

  • Yapeng
      Mexico
    May 13, 2014

    free wifi and local food

    7.1

  • Anonymous
      Australia
    May 5, 2014

    Position, the size of the room, the spa, the concierge.

    Breakfast was truly awful.

    8.3

  • Felicity
      Australia
    April 30, 2014

    The hotel is a boutique art hotel overlooking the Caribbean Sea. The hotel zone, where it is located is convenient to all tourist areas. It is a small, distinctive hotel, one of the earliest on the Mayan Riviera and is not like the big hotel chains that are the mainstay of Cancun.

    There was nothing not to like about the Hotel Turquesa. I'd stay there again.

    9.6

  • Anika
      Austria
    April 27, 2014

    - staff very friendly and helpful - very nice beach, not crowded - refreshingly different from all the big hotels in the zone hotelera - smaller, more personal, very attentive staff - we arrived hours before official check in, but got a room right away facing the pool/terrace and could go to the beach immediately

    - no free WIFI

    10

  • Genoveva
      United States of America
    April 11, 2014

    The beach, the pool, the feeling that you are at a mansion instead of a hotel. Quiet and relaxing. Great option if you are not into large resorts.

    The room and hotel decor was not our cup of tea.

    8.3

  • Mark
      United Kingdom
    April 3, 2014

    The hotel and staff were fantastic. A great location with a private beach that was not crowded. The pool was lovely, and the service at the pool bar was really good. The hotel room was impressive with 2 sinks, bath, great shower and huge bed. Everyone was so helpful - the check-in was easy, the restaurant staff were great and nothing was too much trouble. We would both heartily recommend the hotel.

    We talked about what we thought may have enhanced the holiday.... we came up with the fact that it would have been nice to have a bedside lamp to read at night! That was it..... we really couldn't find any other areas of improvement required.

    10

  • Anonymous
      Mexico
    March 24, 2014

    The hotel is very elegant, it is decorated with many original paintings and sculptures. It is very quiet here, you can hear the rustle of waves. In the evening it is so nice to lie in jacuzzi on the balcony and hear the sea... Very romantic! The hotel is next door to the Kukulkan Plaza mall and 10 minutes by foot from Isla with its boutiques, restaurants, tourist agencies, dolphins etc.

    There is no free Internet. The pool is small and very shallow; and since the waves on the beach are very big, it is impossible to swim in the sea or even enter and you have to go somewhere else. Another thing -- american breakfast -- I would prefer buffet. Then I wouldn't recommend to buy tours in the hotel -- it is much more expensive than in tourist agencies in Isla.

    7.9

  • Robert
      United States of America
    March 18, 2014

    art intimate setting breakfast

    Hotel was overbooked--which they told us about after we had paid--we were consequently given a partial view suite when we had booked an ocean view suite--I had confirmed our reservation two weeks prior. I did not appreciate the way the entire transaction was handled--very unprofessional.

    7.5

  • Anonymous
      Canada
    March 3, 2014

    The staff were great, the locations is perfect, and the rooms are very nice.

    I couldn't believe there wasn't a coffee maker in the room! And they charge $18.00 US a day for internet! I travel for a living and can't remember the last time I was in a room without a coffee maker. We were told room service is available 24/7, however as I expressed to the staff we didn't want to have to order it and have someone come in first thing in the morning. It's a beautiful place, however the lack of coffee maker and very expensive internet are two small things that greatly detract from all the good things about this hotel.

    8.8

  • Ricardo
      Brazil
    March 1, 2014

    I did a mistake in my booking and reserved in a wrong date. They solved the problem and gave me a upgrade. But this is the second time I went to Cancun and staid there.

    Everything is ok.

    10

  • Jessica
      Spain
    February 8, 2014

    Spacious Lots of space Big I love it

    No fridge with mini bar with cokes , small bottles of wine

    10

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