- Breakfast included is ok, not the greatest I've seen, it seems they are cutting down on what they are offering since we were last here. Only hard boiled eggs, toasts, super sweet cereals, tea and coffee and cheap hot dogs cut up and pan-fried. Not much fruit, only pineapple this time and last time they offered watermelon. They could offer more fruits and gluten-free alternatives (my friend is allergic to gluten and could hardly eat anything from what they offered.
- I don't know what happened to the pillows but they were awful this time. Really thin and no support. We asked for more, but the girl at reception said they had none to spare. They ended up finding one more (for 2 people). Not much better. They didn't even have a fitted sheet on the mattress, just a simple sheet laid on there.
-There was mold on the front of the storage cabinets in the room that wasn't there in April. Don't know what happened there, but it looks unclean.
- There could be more equipment in the kitchen, there is not enough cuttlery for two or a chopping board. I guess they are scared people will leave with them.
- There is no ambiance in the living area. We thought we would meet other travelers but after two times here, it doesn't seem to be the case. It's more a bed and breakfast for people in transit.
Be careful when booking with Booking.com, the hotel add a 19 % surcharge on top of the price booking gives. It wasn't like this in April and they changed their policy so it's a bit more expensive than it was and the quality of the offering is a little less. Still recommendable though
+ Well located (2 mins from the heart of playa (ferry to Cozumel) without being in the tourist ghetto. In PlayaCar, very nice and calm area of Playa.
+ Room with kitchenette that is really practical (ask for the ''azul room'' with a really nice and big screened in kitchen in the jungle- so great!)
+ very clean, bathroom is really nice with the sink design with seashells built in.
+ really nice staff that helped us try to find a place in tulum. Not very warm though but otherwise helpful.
We stayed here earlier this year in April and we must say it was a little better then even though it's still a good find. I recommend it for the price.