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Property Highlights

Free WiFi

Places of Interest:

La Paz Square (0.2 miles) The Pipila Monument (0.1 miles) Union Garden (0.2 miles)
Show map Hotel Chocolate

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Newest reviews for Hotel Chocolate

  • Sayoko
      United States of America
    August 3, 2014

    Has very helpful staff! Good breakfast Very nice View Cute rooms

    10

  • Alexandra
      Brazil
    July 2, 2014

    Dirty bathroom, no hot water, insecure room that couldn't be locked and led the maid to invade the room while we were sleeping. Poor and greasy breakfast. Unpolite staff that mocked on us when we asked for help. Not to mention the awful stairways. And it's expensive comparing to much better options in Guanajuato! We don't have a single good thing to tell about this lousy hotel. The worst hotel experience of a lifetime!

    2.5

  • Kit
      Hong Kong
    June 22, 2014

    Excellent view from the room, with terrace or balcony! Centrally located with the major attractions. Good choices of breakfast. Good decoration inside room with free chocolate! Very large room!

    Free parking, but located far away from the hotel. We need to walk to the parking. For luggage, it's recommended to have light luggage as you need to carry it up with around 40-50 steps yourself before reaching the hotel reception (there, porter will help you).

    9.6

  • David
      United States of America
    June 20, 2014

    We truly enjoyed our stay. The staff was very attentive and the room had excellent views of the city.

    The only thing I would suggest, to try and place a sign at the bottom of the street/alley as it was a bit confusing trying to find the hotel.

    10

  • Gabrielle
      Lebanon
    June 15, 2014

    The view is stunning. The location is perfect, really close to the center

    The staff doesn't speak english, the concierge service is not really efficient, although they try to help

    6.7

  • Richard
      Mexico
    May 28, 2014

    picturesque view of the place.

    sometimes it is tiring to climb up the stairs for older people. but as a younger person and in reasonably good health, it was ok.

    10

  • Esteban
      Argentina
    May 15, 2014

    The climb up the stairs was well worth while in exchange for the view from our room, that was also comfortable and tastely decorated.

    Perhaps it would be good to have a better explanation of the breakfast options for the foreign visitor.

    10

  • Vienna
      United States of America
    May 7, 2014

    Staff and location was amazing!!!

    10

  • Anonymous
      Belgium
    May 3, 2014

    View, breakfast

    Small bathroom, plastic thing iso towel on floor so bathroom floor stayed wet and dirty. Onl 1 towel each. Room doesn't block noise and light (small curtains which do not cover all windows) so sleep quality is really bad. Steps to go up to hotel.

    6.7

  • Annick
      Mexico
    April 16, 2014

    Great location and friendly staff.

    Rooms were ok just definitely not the standard I would expect from a so called boutique hotel. The beds were not great, side light did not work, furniture felt cheap and bathrooms poky and in need of an update. Breakfast was also poor.

    5.4

  • Mike
      Canada
    April 13, 2014

    Everyone liked the view and the room was very comfortable and clean. It was in a good location, but it wasn't like you would just run back to the room if you forgot something.

    The stairs where a killer.... you have to plan so that you don't do them to often. There for you are either planning on staying in the room or you go out and stay out until you want to do a 110 stairs to get back to your room. We where with people that had breathing problems so.....

    7.9

  • Antonio
      United States of America
    April 6, 2014

    The view was excellent

    Too many stair to get to my room

    10

  • Lorena
      United States of America
    April 4, 2014

    The hotel was nice.

    I have to agree with everyone else, the climb and stairs are a bit much. Exhausted after we got to our room. But the view was spectacular.

    7.1

  • Anonymous
      United States of America
    April 4, 2014

    The staff was great! Very kind and attentive. We felt truly cared for. Breakfast was very tasty and generous, with good options for the included breakfast. The chocolates were delicious. The location was perfect. And although there were a whole bunch of steep narrow stairs, the workout was welcomed to help burn off the delicious treats in town.

    The room's amenities, cleanliness and features were at best equal to a 2.5 star hotel in the U.S. The bathroom was old and the smell of sewege was very noticable from the drain hole in the shower. The beds were OK but the mattresses were on the low end, with lots of hard springs and not enough cushion. The safe was just sitting in the cabinet, not attached nor tied down to anything, so if someone wanted to, they could just take the entire safe without problem....in essense this made the safe useless.

    8.3

  • Juan
      United States of America
    April 2, 2014

    El personal fue muy amable todo el tiempo

    Subir muchas escaleras

    9.6

  • Kamil
      United Kingdom
    March 29, 2014

    Panoramic view Location Staff Room

    Bathroom

    8.3

  • Lilia
      United States of America
    March 11, 2014

    Loved the location. Loved the view.

    So many stairs! Be prepared. The service was good but feel like it could be better

    7.9

  • 晓蔚
      China
    March 10, 2014

    the view from the room is excellent. and I really enjoyed the stay.

    a bit too high

    8.3

  • Doris
      Canada
    March 4, 2014

    The total Mexican flavour to the hotel!

    The climb was steep, but the view from our terrace was beautiful!

    10

  • Anonymous
      Mexico
    March 4, 2014

    The views and terraces.

    So many steps up.

    10

  • David
      Canada
    February 12, 2014

    Fantastic place

    I had to climb over 130 steps from the street to my room. The parking was far away, and involved more climbing. To be fair, most hotels in the centre of Guanajato have the same problems.

    8.3

  • Xiaoli
      United States of America
    February 10, 2014

    hotel stuffs are very very helpful the room is clean and exotic location nice, the view is awesome breakfast is good

    nothing to complain

    10

  • Valerie
      Canada
    February 10, 2014

    Location! Cleanliness! Staff - going above and beyond!

    Nothing. Be prepared to climb stairs vertically.

    10

  • Anonymous
      Canada
    February 3, 2014

    We had a great time and enjoyed all that the hotel had to offer.

    8.8

  • Leslie
      United States of America
    January 31, 2014

    The honesty, everythin was just like it looked on line

    A couple of times the shower had a smell from the pipes. I am not complainting, I understand it is something that happens a lot in Mexico, but, I thought It would be good that I tell you. I loved everything

    10

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