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Calle Constancia 13, 36000 Guanajuato – Show map
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The most recent booking for this hotel was made on Aug 26 at 10:23 PM from Mexico.
6 Reasons to Choose Hotel Chocolate
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76 properties in Guanajuato
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202 verified reviews
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Hotel Chocolate's staff speak: Spanish
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Terrace, Sun Deck
Free! WiFi is available in all areas and is free of charge.
No parking available.
Airport Shuttle, Shuttle Service (surcharge), 24-Hour Front Desk, Currency Exchange, Baggage Storage, Private Check-in/Check-out, Laundry, Ironing Service, Suit Press
Safe, Non-smoking Rooms, Family Rooms, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 10 years stays free of charge when using existing beds.
One older child or adult is charged USD 13.50 per person per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hotel Chocolate accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please note access to the hotel is accessible via 65 ft of steps, and the hotel also has stairs inside. This means that the property may not be suitable for guests in wheelchairs or those who have walking difficulties.
Based on 202 reviews
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Has very helpful staff! Good breakfast Very nice View Cute rooms
Dirty bathroom, no hot water, insecure room that couldn't be locked and led the maid to invade the room while we were sleeping. Poor and greasy breakfast. Unpolite staff that mocked on us when we asked for help. Not to mention the awful stairways. And it's expensive comparing to much better options in Guanajuato! We don't have a single good thing to tell about this lousy hotel. The worst hotel experience of a lifetime!
Excellent view from the room, with terrace or balcony! Centrally located with the major attractions. Good choices of breakfast. Good decoration inside room with free chocolate! Very large room!
Free parking, but located far away from the hotel. We need to walk to the parking. For luggage, it's recommended to have light luggage as you need to carry it up with around 40-50 steps yourself before reaching the hotel reception (there, porter will help you).
We truly enjoyed our stay. The staff was very attentive and the room had excellent views of the city.
The only thing I would suggest, to try and place a sign at the bottom of the street/alley as it was a bit confusing trying to find the hotel.
The view is stunning. The location is perfect, really close to the center
The staff doesn't speak english, the concierge service is not really efficient, although they try to help
picturesque view of the place.
sometimes it is tiring to climb up the stairs for older people. but as a younger person and in reasonably good health, it was ok.
The climb up the stairs was well worth while in exchange for the view from our room, that was also comfortable and tastely decorated.
Perhaps it would be good to have a better explanation of the breakfast options for the foreign visitor.
Staff and location was amazing!!!
Small bathroom, plastic thing iso towel on floor so bathroom floor stayed wet and dirty. Onl 1 towel each. Room doesn't block noise and light (small curtains which do not cover all windows) so sleep quality is really bad. Steps to go up to hotel.
Great location and friendly staff.
Rooms were ok just definitely not the standard I would expect from a so called boutique hotel. The beds were not great, side light did not work, furniture felt cheap and bathrooms poky and in need of an update. Breakfast was also poor.
Everyone liked the view and the room was very comfortable and clean. It was in a good location, but it wasn't like you would just run back to the room if you forgot something.
The stairs where a killer.... you have to plan so that you don't do them to often. There for you are either planning on staying in the room or you go out and stay out until you want to do a 110 stairs to get back to your room. We where with people that had breathing problems so.....
The view was excellent
Too many stair to get to my room
The hotel was nice.
I have to agree with everyone else, the climb and stairs are a bit much. Exhausted after we got to our room. But the view was spectacular.
The staff was great! Very kind and attentive. We felt truly cared for. Breakfast was very tasty and generous, with good options for the included breakfast. The chocolates were delicious. The location was perfect. And although there were a whole bunch of steep narrow stairs, the workout was welcomed to help burn off the delicious treats in town.
The room's amenities, cleanliness and features were at best equal to a 2.5 star hotel in the U.S. The bathroom was old and the smell of sewege was very noticable from the drain hole in the shower. The beds were OK but the mattresses were on the low end, with lots of hard springs and not enough cushion. The safe was just sitting in the cabinet, not attached nor tied down to anything, so if someone wanted to, they could just take the entire safe without problem....in essense this made the safe useless.
El personal fue muy amable todo el tiempo
Subir muchas escaleras
Panoramic view Location Staff Room
Loved the location. Loved the view.
So many stairs! Be prepared. The service was good but feel like it could be better
the view from the room is excellent. and I really enjoyed the stay.
a bit too high
The total Mexican flavour to the hotel!
The climb was steep, but the view from our terrace was beautiful!
The views and terraces.
So many steps up.
I had to climb over 130 steps from the street to my room. The parking was far away, and involved more climbing. To be fair, most hotels in the centre of Guanajato have the same problems.
hotel stuffs are very very helpful the room is clean and exotic location nice, the view is awesome breakfast is good
nothing to complain
Location! Cleanliness! Staff - going above and beyond!
Nothing. Be prepared to climb stairs vertically.
We had a great time and enjoyed all that the hotel had to offer.
The honesty, everythin was just like it looked on line
A couple of times the shower had a smell from the pipes. I am not complainting, I understand it is something that happens a lot in Mexico, but, I thought It would be good that I tell you. I loved everything
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