the check-in is supposed to be at 3:00 PM. I arrived at 3:30 PM and they didn't have any rooms ready. another family arrived shortly after us, and they had to wait for a room too. I booked a double room, but after 30+ minutes waiting, I asked for them to give me any room available, as we had to shower and dress up for a wedding. not only I did not receive the room I wanted on time, but they charged me around $300 MXN above the price I had received from Booking.com.
I asked for clean towels, and I had to go pick them up at the front desk, since the person they sent never came. there is no safe at the room, so you have to leave your belongings at the front desk, but very often they didn't have safety boxes available.
the hotel is about 1.5 miles from the begining of the main street, so if you like to walk, it's ok, otherwise, try to find something closer, since taxis are very expensive in Playa.
the hotel is a business-oriented hotel, so it will meet all your basic needs if you're passing by, or if you are on a budget. there is a complimentary breakfast which is better than the average whitebread+coffee, but don't expect much flavor. As I say, it will meet your basic needs: it's clean, safe and cheap.
the area behind is great for running as there's a 7k (4.3 miles) loop right behind the hotel, that goes through a golf course and you can exit on the other side to finish your run at the beach, that was the best part for me.