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Calle Escorpion Sur esquina con Calle Andromeda Oriente, 77780 Tulum, Mexico – Show map
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187 properties in Tulum
Including hotels, apartments, villas and more.
110 verified reviews
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Palms Tulum Luxury Hotel's staff speaks: Italian, Spanish, English
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Massage, Bikes Available (free)
Free private parking is available on site (reservation is not needed).
Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Daily Housekeeping, Fax/Photocopying
Safe, Non-smoking Rooms, Family Rooms
Italian, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 8 years stay free of charge when using existing beds.
One older child or adult is charged USD 20 per person per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 110 reviews
Value for money
Show reviews from:
On the beautiful beaches of Tulum and surrounded by lush vegetation, this charming hotel features a private beach area with spectacular views of the Caribbean Sea.
Score from 778 reviews Excellent
Featuring 320 yards of private beachfront in the Caribbean Sea, along with lounge chairs and towel services, this resort has 3 outdoor pools, a hot tub and massages.
Score from 641 reviews Very good
Set on a beach, surrounded by a tropical forest, this Tulum hotel is just over half a mile from Sian Ka’an Biosphere Reserve. It has yoga classes, massages and hammocks in each room.
Score from 106 reviews Good
Offering an outdoor swimming pool, Hotel Casa Sofia Tulum is located in Tulum. Free WiFi access and free private parking are available.
Score from 84 reviews Excellent
April 26, 2015
Free bikes Good kitchens big bed
April 26, 2015
The staff were friendly and helpful; the rooms were clean and spacious; the hotel was within walking distance of most restaurants and bars in the town.
April 22, 2015
The Wifi is slow inside the room. Besides that it was perfect.
It's not really a regular room in hotel. It's like 3 room apartment with a well equipped kitchen. The hotel is close to avis,herz and huge supermarket. The staff is very kind and helped us with free bycicles to the beach, vouchers for great beach nearby and more. We stayed there 4 nights! i totaly recommend it!
April 9, 2015
The pool is small but we did not end up staying in that much any way, will help if they add to the snack options at the reception even if it's finger food.
Good location, very clean and well looked after property, friendly staff always keen to help, self catering compensated for no breakfast on site and helped cater for my son's Mac and cheese demands once in a while :)
April 8, 2015
Friendly staff, spacious, coffee facilities, clean
March 15, 2015
Bikes are needed to commute to the beach, but do not appear to be properly maintained. The pedal on my husband's bike came off mid ride and my bike had only one fully functioning brake. We booked here as we wanted a kitchen, but kitchen is very sparsely stocked. Went to use the microwave and the glass tray was missing. Staff did respond quickly and found a replacement from another room.
Staff were very helpful and promptly responded to every request. Coffee and water available in the lobby. Nice and quiet.
March 14, 2015
Kitchen not fully equipped to cook properly.
A really nice apartment. Clearly new with plenty of space.
January 31, 2015
It lacks Mexican culture and is more functional than cosy.
Staff were helpful and friendly. Very clean and in a convenient position to shops and restaurants.
January 27, 2015
The staff was fantastic, Herman, Lourdes, and Dominico. Free usage of bikes to use for ride to beach or around town. The rooms were spotless and spacious, as they were previously apartments. Great bed and excellent linens.
January 9, 2015
This was a great place to stay in Tulum. The staff were friendly and very helpful, there were free bikes to hire and it was within walkable distance to lots of restaurants.
January 8, 2015
We originally planed to stay just for two nights, but then extended to eight nights, since everything was just perfekt. Great rooms with well equiped kitchen, incredible nice stuff, who helped us with everything. We also liked the bike service a lot and the that the supermarket near by. If we ever return tu Tulum, we will definitely stay here!
December 24, 2014
Not much parking but didn't have an issue Apartment can be loud because of openess
Clean, up to date apartment Very comfortable for inner city Staff very accomodating
December 19, 2014
the rooms are large and well appointed. the mattress firm, the tv and air conditioners worked perfectly. the location is within walking distance to all of central tulum, and the care of the staff, front desk, manager, and cleaning people were first rate.
December 15, 2014
It is perfect. Excellent Staff!!!!!!
We absolutely loved Palms Tulum condo hotel. It is NEW and conveniently located with free bikes in great condition. No bugs anywhere!!! You can bike to get groceries or even to beach on big safe bike sidewalk-path that goes all the way down to beach road. We must say how excellent the care given to us from Mr. Hernan, the manager who made sure we had best comfort and we were greeted by their Excellent Hosts Mr. Ariel who was very hospitable checking on anything we asked in regards to prices & times of tours, he offered us discounts tickets to Parisio Beach which is the best beach in Tulum (coupon gave free parking and great 50% discounts on beach rentals and 10% on food- great savings for us for sure) and kindest lady Miss LuLu who always offered and helped us bring in our groceries from our car, she offered us an umbrella when it rained. She gave us a big towel to put on our floor in case it was slippery from the one time rain. She was very thoughtful of us always. Even the grounds and maintenance gentleman, Mr. Dominic was kind and efficient when changing our propane tank immediately when it went out while preparing our meal. We cooked all our meals because of strict diet and allergies and this was great having your own kitchenette!!! with nice dishes, cutlery, pot and pans, glasses, blender, toaster and coffee maker. It all worked great! When Dominic was installing he went through every detail and measures checking new tank was secure and no propane gas leak from new tank. Dominic is very kind and his care for us was obvious in his duties. What makes the hotel so special is of course the Staff was so good and excellent and just made us have no worries even at check-in with my credit card Ariel told me don't worry, just enjoy, rest and relax and we can work on details the following day at our leisure. Wow!!! Not worrying about the money immediately like most hotels!!
December 8, 2014
It is quite expensive for what it is
Staff were amazing - extremely accommodating and helpful It was a decent hotel, clean and perfectly adequate
December 2, 2014
Bed was a little hard
I liked the staff, use of bicycles, welcome map, kitchen, very nice bathroom. Also gave us a complimentary bottle of wine but we are not wine drinkers. Gesture was lovely. Very close to beach and ruins by bike. Great food choices near by and a bank.
December 1, 2014
Good space, excellent wifi and staff
November 14, 2014
- The pool is very small
- Very big apartment - Well equipped kitchen - Huge comfortable bed - Very kind staff - Free bicycle to the beach - Close to good restaurants, supermarket and bank
November 4, 2014
Clean, friendly and helpful staff. Great location, close to everything. Free bike hire, close to the beach, shops.
October 29, 2014
Not on the beach but only 15 min by bike (the hotel offer for free!)
New hotel, clean and neat Great room- balcony and ac Free coffe in reception Free bike
October 26, 2014
The room clean,big,has got kitchen,near supermarket,free tea,coffee,very beautiful swimming poor.every thing is wonderful
October 12, 2014
Construction work across the street
September 7, 2014
We felt very safe but The local area isn't that nice at night for popping into the town centre
Cleanliness, free bikes, spacious room, handy passes for beach, everything worked as it should
August 29, 2014
We loved the place , howeverer the kitchen was not spotless and we we not able to cook any food as the pans were not usable. Appreciated the free bottle of wine and the coffe and tea available alla day. The apartment was very big .
August 18, 2014
Slightly out of the centre of Tulum
Fabulous clean, air-conditioned suite for a really good price. Terrifically helpful staff and great to have bikes to borrow.
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