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Calle Escorpion Sur esquina con Calle Andromeda Oriente, 77780 Tulum, Mexico – Show map
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181 properties in Tulum
Including hotels, apartments, villas and more.
106 verified reviews
They speak your language!
Palms Tulum Luxury Hotel's staff speaks: Italian, Spanish, English
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Massage, Bikes Available (free)
Free private parking is available on site (reservation is not needed).
Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Daily Housekeeping, Fax/Photocopying
Safe, Non-smoking Rooms, Family Rooms
Italian, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 8 years stay free of charge when using existing beds.
One older child or adult is charged USD 20 per person per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 106 reviews
Value for money
Show reviews from:
Featuring 320 yards of private beachfront in the Caribbean Sea, along with lounge chairs and towel services, this resort has 3 outdoor pools, a hot tub and massages.
Score from 649 reviews Very good
On the beautiful beaches of Tulum and surrounded by lush vegetation, this charming hotel features a private beach area with spectacular views of the Caribbean Sea.
Score from 778 reviews Excellent
Offering an outdoor swimming pool, Hotel Casa Sofia Tulum is located in Tulum. Free WiFi access and free private parking are available.
Score from 77 reviews Excellent
Offering an outdoor pool, Xscape Tulum is located 1 km from Tulum main square and 5.2 km from Tulum Archeological Site. Free WiFi access is available in all areas.
Score from 71 reviews Excellent
The pool is small but we did not end up staying in that much any way, will help if they add to the snack options at the reception even if it's finger food.
Good location, very clean and well looked after property, friendly staff always keen to help, self catering compensated for no breakfast on site and helped cater for my son's Mac and cheese demands once in a while :)
Friendly staff, spacious, coffee facilities, clean
Bikes are needed to commute to the beach, but do not appear to be properly maintained. The pedal on my husband's bike came off mid ride and my bike had only one fully functioning brake. We booked here as we wanted a kitchen, but kitchen is very sparsely stocked. Went to use the microwave and the glass tray was missing. Staff did respond quickly and found a replacement from another room.
Staff were very helpful and promptly responded to every request. Coffee and water available in the lobby. Nice and quiet.
Kitchen not fully equipped to cook properly.
A really nice apartment. Clearly new with plenty of space.
It lacks Mexican culture and is more functional than cosy.
Staff were helpful and friendly. Very clean and in a convenient position to shops and restaurants.
The staff was fantastic, Herman, Lourdes, and Dominico. Free usage of bikes to use for ride to beach or around town. The rooms were spotless and spacious, as they were previously apartments. Great bed and excellent linens.
This was a great place to stay in Tulum. The staff were friendly and very helpful, there were free bikes to hire and it was within walkable distance to lots of restaurants.
We originally planed to stay just for two nights, but then extended to eight nights, since everything was just perfekt. Great rooms with well equiped kitchen, incredible nice stuff, who helped us with everything. We also liked the bike service a lot and the that the supermarket near by. If we ever return tu Tulum, we will definitely stay here!
Not much parking but didn't have an issue Apartment can be loud because of openess
Clean, up to date apartment Very comfortable for inner city Staff very accomodating
the rooms are large and well appointed. the mattress firm, the tv and air conditioners worked perfectly. the location is within walking distance to all of central tulum, and the care of the staff, front desk, manager, and cleaning people were first rate.
It is perfect. Excellent Staff!!!!!!
We absolutely loved Palms Tulum condo hotel. It is NEW and conveniently located with free bikes in great condition. No bugs anywhere!!! You can bike to get groceries or even to beach on big safe bike sidewalk-path that goes all the way down to beach road. We must say how excellent the care given to us from Mr. Hernan, the manager who made sure we had best comfort and we were greeted by their Excellent Hosts Mr. Ariel who was very hospitable checking on anything we asked in regards to prices & times of tours, he offered us discounts tickets to Parisio Beach which is the best beach in Tulum (coupon gave free parking and great 50% discounts on beach rentals and 10% on food- great savings for us for sure) and kindest lady Miss LuLu who always offered and helped us bring in our groceries from our car, she offered us an umbrella when it rained. She gave us a big towel to put on our floor in case it was slippery from the one time rain. She was very thoughtful of us always. Even the grounds and maintenance gentleman, Mr. Dominic was kind and efficient when changing our propane tank immediately when it went out while preparing our meal. We cooked all our meals because of strict diet and allergies and this was great having your own kitchenette!!! with nice dishes, cutlery, pot and pans, glasses, blender, toaster and coffee maker. It all worked great! When Dominic was installing he went through every detail and measures checking new tank was secure and no propane gas leak from new tank. Dominic is very kind and his care for us was obvious in his duties. What makes the hotel so special is of course the Staff was so good and excellent and just made us have no worries even at check-in with my credit card Ariel told me don't worry, just enjoy, rest and relax and we can work on details the following day at our leisure. Wow!!! Not worrying about the money immediately like most hotels!!
It is quite expensive for what it is
Staff were amazing - extremely accommodating and helpful It was a decent hotel, clean and perfectly adequate
Bed was a little hard
I liked the staff, use of bicycles, welcome map, kitchen, very nice bathroom. Also gave us a complimentary bottle of wine but we are not wine drinkers. Gesture was lovely. Very close to beach and ruins by bike. Great food choices near by and a bank.
Good space, excellent wifi and staff
- The pool is very small
- Very big apartment - Well equipped kitchen - Huge comfortable bed - Very kind staff - Free bicycle to the beach - Close to good restaurants, supermarket and bank
Clean, friendly and helpful staff. Great location, close to everything. Free bike hire, close to the beach, shops.
Not on the beach but only 15 min by bike (the hotel offer for free!)
New hotel, clean and neat Great room- balcony and ac Free coffe in reception Free bike
The room clean,big,has got kitchen,near supermarket,free tea,coffee,very beautiful swimming poor.every thing is wonderful
Construction work across the street
We felt very safe but The local area isn't that nice at night for popping into the town centre
Cleanliness, free bikes, spacious room, handy passes for beach, everything worked as it should
We loved the place , howeverer the kitchen was not spotless and we we not able to cook any food as the pans were not usable. Appreciated the free bottle of wine and the coffe and tea available alla day. The apartment was very big .
Slightly out of the centre of Tulum
Fabulous clean, air-conditioned suite for a really good price. Terrifically helpful staff and great to have bikes to borrow.
Is not in the beach area, however they have bicycles for free. No breakfast served, but many facilities in the direct environment
Spacious very luxurious room. More an apartment. Perfect WiFi Small but sufficient swimming pool. Very helpful staff. Bicycles for Free Airco.
The only thing I can fault was the bed was a tiny bit hard. But in saying that, I love super soft beds so I'm sure others would enjoy the firmness.
Clean modern spacious! Great place to hang out in when you're not out at the beach.. Staff were so friendly and helpful..
The Location (Truly the most convenient location in Tulum) The Supermarket down the street The Kirchen The refrigerator the rooms and balconies The perfectly clean facility and pool the free bikes The air-conditioning The incredible staff... Hernan and Domingo are "gems"! Truly helpful, joyful and knowledgeable men!. The Collective Bus right on the corner The ruins walking distance (but why you have free bikes) And the best beach in Tulum right there (El Paraiso) Easy access the Xel-Ha, Akumal, Playa, all the Cenotes, the best beaches, the city center and supermarkets If you stay on the beach at Casa Violeta or Punto Pedro, be prepared to feel disconnected from many activities and be prepared to spend loads on taxis. If you stay part time in town at the Palms and part time on the beach (like we did) stay here and at Papaya Playa Project which is more central to all activities. There is nothing like an informed and helpful staff who will work tirelessly to assist and please you in/on your vacation, when you are in another country. This is the place to stay …..All Day!
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