The property is in the pipeline maintenance process so some areas of the hotel are blocked.

The property will be under general remodeling until March 31st, 2020.

The Acuario Restaurant is under maintenance until further notice. Food service is provided at Tabachines Restaurant.

Please note that Children from 4 to 11 years old have an extra supplement in reservations made with breakfast Included and all inclusive plan. Extra charges can vary depending on the season.

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that depending on the meal plan different children prices may apply. Please contact the property for more information.

For the full board rate:

Breakfast (service from 7 a.m. to 12 p.m.)

Lunch (1 p.m. to 5.00 p.m.)

Dinner (7 a.m. to 11 p.m.)

All food served buffet style in the Restaurant Aquarium. Domestic drinks are served from 10 a.m. at 10 p.m. at the Las Margaritas Bar.

Not included: room service, seafood, K'ffe Zucco Cafeteria, parking, laundry and/or dry cleaning, telephone calls, Kontiki Bar and El Agave Bar and special events

Please note:

Emotional Support Dog, Conditions:

•Additional nightly fee of $990.00 MXN plus taxes, per guest room. The fee includes your dog's stay and special cleaning.

•Only one small or medium dog with a maximum weight of 44 lb is allowed.

•Guest must present a medical certificate issued by a mental health specialist with a seal and professional license, valid up to 12 months prior to the check-in date.

•Your dog must always wear a leash or harness and remain within allowed areas: your guest room, circulation areas, and specially designed areas.

•Your dog cannot access the hotel's dining outlets, swimming pool, fitness center, event spaces, or restricted areas.

•Guests will be responsible for their pet's behavior. In case of any damage to the property or affectation to another guest or staff, the guest will be responsible and will pay accordingly.

因應新冠肺炎（COVID-19）疫情，此住宿現已實施額外的安全與衛生措施。

由於新冠肺炎（COVID-19）疫情，此住宿可能會停止提供餐飲服務，或只能提供有限的餐飲服務。

因應新冠肺炎（COVID-19）疫情，此住宿現正採取行動以保障顧客與員工的安全，故可能會減少或停止提供某些服務與設施。

由於新冠肺炎（COVID-19）疫情，此住宿不開放 SPA 與健身房設施。

因應新冠肺炎（COVID-19）疫情，此住宿嚴格落實維持社交距離的措施。

由於新冠肺炎（COVID-19）疫情，請務必在符合目的地政府規範的前提下預訂此住宿，其中包含但不限於旅行目的與最多團體人數。

由於新冠肺炎（COVID-19）疫情，住客必須於所有室內公共區域佩戴口罩。