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Crowne Plaza Hotel Acapulco
Avenida Costera Miguel Aleman, 1803 Fraccionamiento Magallanes, Costera Acapulco, 39670 Acapulco – Show map
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The most recent booking for this hotel was made on Aug 31 at 9:37 PM from Mexico.
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155 properties in Acapulco
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466 verified reviews
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Crowne Plaza Hotel Acapulco's staff speak: Spanish
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Outdoor Pool, Sun Deck
Tennis Court, Fitness Center
Food & Drink
Bar, Restaurant With Dining Menu, Buffet-Style Restaurant, Snack Bar, Special Diet Meals (upon request)
Free! WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 5 per day.
Room Service, 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Designated Smoking Area
From 3:00 PM
Until 1:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 19 years stays free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Crowne Plaza Hotel Acapulco accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please note that for breakfast-included rates, breakfast is not included for any additional children staying in the room. Breakfast for children is available for an extra fee.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 466 reviews
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Great breakfast and excellent view
Pool conditions, they looked a little old and the elevator has a poor has aircooler system
Price for the buffet was a little to high
The long wait in the elevators and is very hot there is not air condition . The room air acondition you can't change the temperure there is no ice the key to get in the room never work I went 2 to 3 times a day. And they don't respect the price that we have with booking they charge me more
-the room -pool area -staff -Music in lobby at night had good volume; not so high so it didn't bother us up at the room.
-Elevators, slow, crowded, should have some that stop at some floors, and some at others. -Restaurants, breakfast buffet too expensive for what it offered, waiters attentive but slow, were not alert. -Ice was scarce, had to look in other floors and sometimes couldn't find any, so had to order at reception.
Nobody from staff is speaking English. Food and swimming pool is average quality...
Staff were great, site was beautiful, very cooperative and pleasant. Breakfast site was great. Comfortable rooms, nice showers, linen, towels etc.
Elevator response was a bit slow...not sure if all were turned 'on'?
Food is not flavor
Location, Impressive Hotel, just by the beach
Breakfast at 250 pesos (= $20) far too expensive
Excellent hotel for the price and the view was amazing...highly recommended!
The room was very clean with a wonderful view of the ocean.
The hotel chairs are so far away from the beach.
good location, room's devices are fantastic, high cost performance!
I like the building and their beautiful look from outside.
The parking garage very insecure. Mexico is a place anywhere where a vehicle is unprotected. The parking was not full closet and even with a security there it is not a place to trust with many access to reach a vehicle and stole something or do some damages. The other thing too dark in some places of that parking. The price was OK but I am not satisfy with them for that reason. The last thing: They need to use bleach doing laundry.
The staff attitude (front desk), we arrived at the check-in hour, and they let us waiting for about an hour. They were not kind nor polite at all. You have to wait a lot for the elevators.
very few towels in the room for hotel on the beach
location on the beach, clean nice rooms and hotel
staff at the reception refused to speak English, queueing for check-in for 40min, they lost our luggages in the lockers (we found them after checking all their left luggage room).: We also purchased separately their dinner buffet - not a good value for the price
Central location. On the beach. Close to all amenities.
Very strict on 3pm check-in & security, while welcome,felt a little over the top.
too crowded the beach was disgusting waiting way too long for check in and check out
The Romo Washington very clean
The hotel is very old, could use a bit of renovation
View from balcony Clean Rooms Plenty of pools Location
Valet Parking staff a bit inefficient You can still hear music from ground floor when at night even if your room is on floor 8 Price
I had an issue with few roaches I found in the room. I called front desk and got tranfer to two other people.. Got pretty upset until the management called back saying sorry for the inconvenience. I was not asking for money or a discount nor one was offered: (
the position in front of the bay was excellent.
the rooms seems quite updated, also other parts of the hotel need to be renewed
location, quality, service
the door to our room would often not open. over-priced restaurant
Huge window!!!!! 180 degree ocean view!!!! Love the place, and best value!
The best in Acapulco
I could still get wifi signal by the beach a bit outside the hotel Very good location Staff were courteous
No fridge in room
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