Standing in line for dinner reservations. Unlimited number of nights you can eat there, but it requires a reservation each day. You need to arrive by 7:30 am to get a table when reservation line opens at 8. Would almost prefer a set number of "formal meal tickets" if you could book them all at once. Standing in line lets you meet a lot of nice people...unfortunately it also forces you to be around some people who are always unhappy and most likely impossible to please.
Friendliness of staff
Can order off the menu for every meal if you don't like buffet choices.
Dinner in the restaurant was excellent! Great service, unhurried, and delicious food.
Location: easy to get to/from airport, downtown and shopping.
Snorkeling off beach is just as good as a paid trip to the reef.
Rooms are very large and clean.
Fun activities: putt putt golf, floating "island" off beach, volleyball, tennis, horseshoes, live bands, dancing, etc.
Great value! We have been to Cozumel 3 times this year and have stayed at 3 different resorts. Has similar numbers of "pros" and "cons" to our favorite, but was considerably less.