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Calle 10 bis entre 20 y 25 colonia centro, 77710 Playa del Carmen, Mexico – Show map
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118 verified reviews
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Encanto Riviera Apartments's staff speaks: Spanish, English
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BBQ Facilities, Outdoor Pool (all year), Grounds, Terrace, Sun Deck
Golf Course (within 2 miles), Fishing, Windsurfing, Diving, Spa
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
24-Hour Front Desk, Tour Desk, Ticket Service, Baggage Storage, Concierge Service
Family Rooms, Air Conditioning
3:00 PM - 11:00 PM
12:00 PM - 12:30 PM
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 4 years stays free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
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Based on 118 reviews
Value for money
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They had no laundry facilities in the apartment, but plumbing for it?!
good location to Walmart, mega, ADO, and also 5th Av + beach
Noise from near Aldo bus station
Location, close to Wallmart, free parking, big appartment
Our room faced a bus station, meaning it was very loud throughout the night.
Great apartment with tonnes of space and a lovely pool.
The maid service could have been better
Room set up
No washer or dryer. Elevator broke twice in one week
The size of the apartament is amazing. Good kitchen 2 great rooms
The hotel was gorgeous. The setting was tranquil and perfect for our vacation. The staff was very helpful in getting us settled and available for what ever we needed. They were awesome ! We definitely would go back !
Location!!!! The friendly staff ,specially Oscar at the front desk!
Didn't like that the condo pics look very updated but actually very run down..towels were not available most of the time. Beds very hard and uncomfortable, No TV in bedrooms or working telephone. Overall, needs updating looked better on line..
Liked that the condo was easy access to mini markets and Walmart. Walking distance to the main 5th Ave (about 4 blocks)
Wifi to weak
The comfort and location
i didn't like the staff..before i went there i asked four single bed but i didn't find them and i asked the transfert from the airport and they didn't come..when we arrived to the flat the staff told me someone called them to delete the prenotation, but it was absolutely not true..I had just payed and they told me the flat was on line before i arrived so someone else could take it..we also organized an excursion with the encanto staff but the morning in wich we had to go they told us all was full....so we didn't do it
the location was perfect, in one minute u re on 5th avenida and in cocobongo, also the beach was so close and there were a lot of services around. On the roof top there's swimming pool and by attico u could go directly..the condominium is always cleaned and there s 24h security the appartament was big with air condition and very confortable..
The room was in a designated Quite area more like a 1 bed apartment with Roof terrace. Staff were very friendly and location was perfect as another reviewer had stated.
Location is about a 5 minute walk from 5th avenue, another few minutes walk to beach, just far enough to be slightly annoying. The apartment block is noisy at night, sound travels through internal courtyard.
Very nice apartments, great furnishings, washer/dryer. Nice rooftop with pool. Great access to ADO bus station and Walmart. Staff super friendly and helpful.
The noise because it's beside a bus station.
The room is nice, good bedroons. The location is excelent.
Comfortable, quiet, clean, helpful staff, location. Overall it was a great stay and I would definitely book this place again.
WiFi not always great..
Spotless clean, quiet, spacious apartment
wi fi noise
GREAT value for money
Staying there for 4 days. the internet was not working during my whole stay and the staff did not move a finger to try to solve that problem?!
the location near a small supermarket, bus terminal ADO and wall-mart was very convenient.
I was thoroughly grateful that this property was located directly across the street from the ADO Alternate bus station. This made the trip to the airport cheap, convenient, and reliable. We were also able to safely return from our Belize trip on the ADO bus, late at night, and walk across the street to check into the hotel. I was prepared to pay a substantial amount to catch a taxi at midnight to our hotel property, but we were fortunate. The property is safe as it will not allow anyone to walk into the hotel. Guests must call down to the front desk to inform the front desk workers of guests, and the front gate is locked at night. The rooms were fantastic: two bathrooms, large living room, full kitchen and dining room, private rooftop balcony, and full closet and private balcony in the master suite. It was awesome for the price. The hotel was clean, and the staff were helpful. They were patient and knowledgable, and they were able to easily communicate with me since I know very little Spanish.
rooftop pool, staff
Some furniture is a little worn out but it wasn´t really a problem for me.
The location was perfect, two block from restaurants and bars, and 4 blocks to the beach. The facilities are awesome and has a great pool. The apartments are really spacious and have everything you need for a comfortable stay.
Encanto Riviera is amazing place to stay in Playa Del Carmen, staff is friendly, helpful, amazing people that make you feet more than welcome. We had penthouse and it was perfect. Big enough, everything you need is there, on the roof top is cute pool where you can enjoy all day long. I highly recommend Encanto Riviera, we fall in love with this place.
We were in the penthouse suite. The rooms/apartment were amazing we had a private terrace with direct access to the pool. The location was great, quick walk to the beach, restaurants and nightlife but in a quiet area. A block away from Walmart and other late night mini supermarkets. Staff were lovely!
The Wi-fi signal was poor sometimes, it had ups and downs all the time and speed was not so good
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