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Calle 10 bis entre 20 y 25 colonia centro, 77710 Playa del Carmen, Mexico – Show map
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85 verified reviews
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Encanto Riviera's staff speaks: Spanish, English
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BBQ Facilities, Outdoor Pool (all year), Grounds, Terrace, Sun Deck
Golf Course (within 2 miles), Fishing, Windsurfing, Diving, Spa
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
24-Hour Front Desk, Tour Desk, Ticket Service, Baggage Storage, Concierge Service
Family Rooms, Air Conditioning
3:00 PM - 11:00 PM
12:00 PM - 4:00 PM
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 4 years stays free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
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Based on 83 reviews
Value for money
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Liked that the condo was easy access to mini markets and Walmart. Walking distance to the main 5th Ave (about 4 blocks)
Didn't like that the condo pics look very updated but actually very run down..towels were not available most of the time. Beds very hard and uncomfortable, No TV in bedrooms or working telephone. Overall, needs updating looked better on line..
The comfort and location
Wifi to weak
the location was perfect, in one minute u re on 5th avenida and in cocobongo, also the beach was so close and there were a lot of services around. On the roof top there's swimming pool and by attico u could go directly..the condominium is always cleaned and there s 24h security the appartament was big with air condition and very confortable..
i didn't like the staff..before i went there i asked four single bed but i didn't find them and i asked the transfert from the airport and they didn't come..when we arrived to the flat the staff told me someone called them to delete the prenotation, but it was absolutely not true..I had just payed and they told me the flat was on line before i arrived so someone else could take it..we also organized an excursion with the encanto staff but the morning in wich we had to go they told us all was full....so we didn't do it
The room was in a designated Quite area more like a 1 bed apartment with Roof terrace. Staff were very friendly and location was perfect as another reviewer had stated.
Very nice apartments, great furnishings, washer/dryer. Nice rooftop with pool. Great access to ADO bus station and Walmart. Staff super friendly and helpful.
Location is about a 5 minute walk from 5th avenue, another few minutes walk to beach, just far enough to be slightly annoying. The apartment block is noisy at night, sound travels through internal courtyard.
The room is nice, good bedroons. The location is excelent.
The noise because it's beside a bus station.
Comfortable, quiet, clean, helpful staff, location. Overall it was a great stay and I would definitely book this place again.
Spotless clean, quiet, spacious apartment
WiFi not always great..
GREAT value for money
wi fi noise
the location near a small supermarket, bus terminal ADO and wall-mart was very convenient.
Staying there for 4 days. the internet was not working during my whole stay and the staff did not move a finger to try to solve that problem?!
I was thoroughly grateful that this property was located directly across the street from the ADO Alternate bus station. This made the trip to the airport cheap, convenient, and reliable. We were also able to safely return from our Belize trip on the ADO bus, late at night, and walk across the street to check into the hotel. I was prepared to pay a substantial amount to catch a taxi at midnight to our hotel property, but we were fortunate. The property is safe as it will not allow anyone to walk into the hotel. Guests must call down to the front desk to inform the front desk workers of guests, and the front gate is locked at night. The rooms were fantastic: two bathrooms, large living room, full kitchen and dining room, private rooftop balcony, and full closet and private balcony in the master suite. It was awesome for the price. The hotel was clean, and the staff were helpful. They were patient and knowledgable, and they were able to easily communicate with me since I know very little Spanish.
rooftop pool, staff
The location was perfect, two block from restaurants and bars, and 4 blocks to the beach. The facilities are awesome and has a great pool. The apartments are really spacious and have everything you need for a comfortable stay.
Some furniture is a little worn out but it wasn´t really a problem for me.
Encanto Riviera is amazing place to stay in Playa Del Carmen, staff is friendly, helpful, amazing people that make you feet more than welcome. We had penthouse and it was perfect. Big enough, everything you need is there, on the roof top is cute pool where you can enjoy all day long. I highly recommend Encanto Riviera, we fall in love with this place.
We were in the penthouse suite. The rooms/apartment were amazing we had a private terrace with direct access to the pool. The location was great, quick walk to the beach, restaurants and nightlife but in a quiet area. A block away from Walmart and other late night mini supermarkets. Staff were lovely!
The Wi-fi signal was poor sometimes, it had ups and downs all the time and speed was not so good
the employees were helpful and professional. The condos were beautiful and the location was great, a few blocks from the beach and we all felt safe walking at night. It's so close to Walmart and the alternate bus station, it was almost like taking a taxi back to Cancun. Wonderful place!
All the staff is very helpful, we got a great room with access to the roof pool
It would be great if the hotel had a restaurant, we needed some food and drinks and couldn't get any
Great Location, great size rooms with good kitchen, well equipped. The staff were very friendly and helpful. The housekeeping did a great job at making designs with our towels!! Perfect for our stay.
We had difficulty getting beach towel due to laundry etc.. it took 3 days to get 3 towels! Our room was right beside the bus station so it was quite loud at night.. although it was carnival so the streets were louder! In the hotel facilities it lists a complimentary beach club but we were not offered this.
Couches were gross. Bathroom clogged. Uncomfortable bed. They double charged my credit card and didn't return my money in full. Don't stay here.
The locations is in a quiet part of Playa del Carmen but still in a 5-10 minutes walking distance of the beach. The public busstaion is just next to the building.
The apartment seems to be build/made with low cost materials so even it's seems very new the doors are binding, zinks and taps are rusty and the kitchen could have been cleaner.
The service staff was excellent, the Hotel Manager was always present and ready to help with any request. The apartment was comfortable, clean, well furnished and spacious. The Hotel is at a walking distance to the 5 avenue and Beach, but enough far to avoid Night Noise. Restaurants, Yoga Center, Supermarket, Bank and all facilities nearby.
Was not told that the Hotel had access to a Beach Club, so get sure to ask for it.
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