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Carretera Federal Cancun - Playa del Carmen Km 298, 77710 Puerto Morelos, Mexico – Show map
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75 properties in Puerto Morelos
Including hotels, apartments, villas and more.
63 verified reviews
They speak your language
Fairmont Mayakoba's staff speaks: Portuguese, Dutch, Japanese, French, Spanish, English, German
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Outdoor Pool (all year), Grounds, Sun Deck
Tennis Court, Golf Course (within 2 miles), Canoeing, Hiking, Cycling, Diving, Snorkeling, Water Sports Facilities (on site), Sauna, Fitness Center, Spa, Massage, Turkish/Steam Bath, Private Beach Area, Beachfront, Bicycle Rental, Bikes Available (free), Game Room, Playground, Kids' Club
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant With Dining Menu, Buffet-Style Restaurant, Snack Bar, Special Diet Meals (upon request)
WiFi is available in the hotel rooms and costs USD 20 per 24 hours.
Public parking is available on site (reservation is not needed) and costs USD 8 per day.
Room Service, Grocery Deliveries, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Private Check-in/Check-out, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Suit Press, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Shops (on site), Convenience Store (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private), Designated Smoking Area
Portuguese, Dutch, Japanese, French, Spanish, English, German
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children older than 18 years are welcome.
One child under 18 years stays free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 63 reviews
Value for money
Show reviews from:
On the beautiful Mayan Riviera, this 5-star resort is 6 miles from downtown Playa del Carmen. The beachfront resort features 13 pools, hot bathtubs and spacious suites with a private balcony.
Score from 242 reviews Very good
On the beachfront in Playa del Carmen, this resort features 2 outdoor pools, yoga classes and massages. Rooms have a terrace with hammocks and views of the sea or tropical gardens.
Score from 134 reviews Very good
Located 6 miles from downtown Playa del Carmen, this 5-star resort features luxurious villas, each with a private pool and a landscaped garden. It offers 4 restaurants and 3 bars.
Score from 42 reviews Excellent
|Offering an outdoor pool and 2 restaurants, Hotel Cacao is located on 5th Avenue in Playa del Carmen. It boasts spectacular views of the Caribbean Sea and is just 450 metres from the beach.|
Very confortable rooms Nice setting.
The beach and pool was a little crowded and small for the size of hotel. Price of meals overpriced.
Almost everything - the service was impeccable as were the grounds! I absolutely loved our stay here and were treated like royalty.
As to be expected the prices were high and I would make sure I do the all inclusive if I visited again. It is to be expected from an amazing five star resort though. You pay for everything...$20 for WiFi is a little steep and getting a cab from the hotel is more expensive than just hailing one because you need to use 'their cabs' but all in all an amazing holiday and definitely worth it! I can't wait to go back.
bad food and very expense, very unhelpful & unwelcoming staff.
Very friendly staff, this is a prime luxury resort for those that seek to relax in the beach, excellent food and to escape all the city stress
It is a bit far from playa del carmen town so it´s recommended to rent a car so you can go to the town in your own time and not have to pay taxi every time. Luckily they have a rental agency inside the resort
The hotel is very nice, well decorated and ample rooms. Personnel is outstanding serving.
The food is overpriced and not really high standard. Ask always the cost of everything, since there are things in the hotel that cost.
Rooms were excellent , comfortable, spacious and very clean.
Pools totally outdated, rooms too far from beach and too many young kids. No designated adult area. Service very slow at all restaurants.
Beaches are amazing
Service is amazing. Very worm and welcoming. Hotel pools and beach are beautiful.
The hotel is a "family״ hotel. If you are looking for young people by the pool, this place isn't for you. It's a drive from Playa, but still far away compering to other good hotels.
You are stuck, dependent on the staff and disconnected from the local Mexican culture....
Beautiful property! The rooms are fantastic. The grounds are magnificent. The service was incredible.
The food was great, but the prices were a tad high...I suppose that is to be expected. Ground transportation to and from the hotel is quite expensive. It is less expensive to rent a vehicle.
Excellent staff ( all are friendly and helpful all the time) Excellent views over the sea and mays rivers clean white sand beach and good water activities.
This is the best hotel I have ever stayed in my life. Everything was perfect. Staff is friendly, food is excellent, service is great, room is big and comfortable, and the hotel area is amazing. I will for sure book Fairmont if I come back to Riviera Maya again.
Staff were very welcoming and call you by your name.Room was beautiful.Beach was great.Restaurant by the beach is just beautiful. Very secluded,feels like you're on your own island.
I would have prefered to have a few things in the mini-bar rather than have to call for an in room delivery or visit the store
The spacious room and the cleanliness, the food quality whether for breakfast and dinner and the different options for breakfast.
Very far away from Playa del Carmen. We absolutely need a taxi. The service is too much. No entertainment in the evening. The staff who asks for extra tips because they consider it's not enough; Prices at the entrance of the restaurant mentioned in pesos, in the restaurant mentionned in USD and on the bill in pesos and then I paid in Euros. The staff who talk to the customers directly in English when my son lives in Mexico city. Not enough staff (only 2) at the reception at check out time. I waited for 15 minutes before getting the bill.
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