Choose your preferred language. We speak English and 41 other languages.
Most often used by people in the United States
Calle 38 entre 5a avenida y 1a, Playa Shangrila, 77710 Playa del Carmen – Show map
No booking fees • Save money! Best price guarantee — enter dates to see these prices!
461 properties in Playa del Carmen
Including hotels, apartments, villas and more.
38 verified reviews
We speak your language
Shalala Hotel's staff speaks: French, Spanish, English
Booking is safe
When you book with us your details are protected by a secure connection.
Outdoor Pool, Grounds, Terrace
Golf Course (within 2 miles), Fishing, Diving, Snorkeling, Massage
Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu, Special Diet Meals (upon request)
Free! WiFi is available in public areas and is free of charge.
Free! Free public parking is available at a location nearby (reservation is not needed).
Room Service, Shuttle Service (surcharge), Airport Shuttle (surcharge), Tour Desk, Baggage Storage, Concierge Service, Laundry, Daily Housekeeping
Family Rooms, Designated Smoking Area
French, Spanish, English
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
Free! Up to two children under 12 years stay free of charge for extra beds.
The maximum number of extra beds in a room is 1.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Shalala Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 38 reviews
Value for money
Show reviews from:
In the heart of Playa del Carmen, only steps from exciting nightlife and area attractions, this boutique hotel features luxurious accommodations along with first-class amenities and services.
Score from 138 reviews Excellent
This Maya Riviera hotel is in central Playa del Carmen, 2 blocks from the beach and a few steps from lively 5th Avenue. The hotel features a rooftop pool and rooms with balconies.
Score from 114 reviews Excellent
This Mayan Riviera hotel is located in Playa del Carmen, only 15 minutes from the Xcaret archaeological site. The hotel offers easy access to local beaches.
Score from 171 reviews Very good
Stay at this romantic adults-only boutique hotel, exclusively located on the famous 5th Avenue of Playa del Carmen, just steps from the beautiful white sands of the Caribbean Sea.
Score from 187 reviews Excellent
The proprietors were great. Friendly, helpful, cool. The place itself is gorgeous and interesting. You feel like you're in a private little world away from the chaos of the street. Everything is hand-made and original. Like a little cluster of tree-houses with a sweet little cool pool in the center.
Towels were kind of old.
Beautiful rustic treehouse-style cottages in delightful garden setting. Super-friendly and attentive owner and staff. Ideal location near quiet part of 5th Ave.
We liked everything about this very special and unique hotel.
Did not actually stay at the hotel, so there is little I can comment on.
The hotel was extremely difficult to find, all it has by way of a sign, is a blue "s" on a wooden gate. We arrived for our reservation to be told that there was an error and there was no room available. Then I was told that the hotel had booked and paid for a room for me in a neighboring hotel and that I would need to pay the shalala for the new room in cash. When I suggested they cancel the reservation- the young man at the desk advised that as the owner had already paid for my new room this was not possible. The new room was fine, but the whole way the situation was dealt with was sketchy and left a very bitter taste.
Unique rustic accommodations. Hot water in shower. Good maid service. Security guard Pedro. Camelo at the desk was super friendly. Love the North end location.
Pool very dirty. Weird door lock. Payment options- ended up paying cash because they didn't really want to take credit cards. They should look into paypal or adding cash only to their website so people are prepared for that. Should have some sort of continental breakfast for the price of the room.
My first time horrible hotel! A sickening smell, impossible shower, noisy fan instead air conditioner, many many mosquito, no lock, dirty bed, terrible price for room and so many problem. But most of all Owner is not an honest person.
no air conditioner, bad shower, cold pool, lots of mosquitos, no tv, leaking roof, 3 step downs in the room
Charming and unique environment for a family get together. The tree house was a wonder and the staff were delightful.
Great location to good restaurants and other amenities. Quiet area of Playa del Carmen yet close to 5th avenue.
No air conditioning. With frequent rain showers, the humidity was intense.
The decoration, the size of the room, the location, the terrace. It was totally different from all the other hotels around.
The room smelled a bit. The stairs can be slippery (not suitable for older persons, young children). No complete separation between the toilet and the sleeping room. As we did not get the explanatory mail on time, the location of the hotel was difficult to find.
Awsome, beautiful, I liked the style :-)
Missing air conditioner
Location, personnel, nature
Shalala is like a oasis in Playa del Carmen, it reminds me of the resorts in tulum (with more facilities).
Get started now by entering your email address. We'll instantly send you a link to our Deal Finder!