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Recently booked in Cancún
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Gran Caribe Real Resort & Spa - All InclusiveBoulevard Kulkulkan Km 11.5, 77500 Cancún (Show map) Good, Score from 12 reviewsBoasting breathtaking views of the Caribbean Sea and offering endless activities, this family-friendly all-inclusive beachfront resort and spa provides personalized service, and first-class amenities, in an unrivaled location. The Gran Caribe Real Resort and Spa provides guests of all ages with fun and enjoyment. With children and teen clubs, massage services, on-site boutiques, and daily and nightly entertainment, there is something for everyone. Guests at the Gran Caribe can also enjoy a variety of recreational activities, including scuba diving, kayaking, snorkeling and the hotel's on-site water park. Guests can also discover Cancun with bike rentals and guided tours. Hotel Rooms: 477, Hotel Chain: Real Resorts.
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Total Hotel Score:7.5
Based on 12 reviews Guest reviews are written by our customers after their stay at Gran Caribe Real Resort & Spa - All Inclusive. |
Score breakdown
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Score filter |
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Erica
Family with young children
Vancouver,
Canada
April 20, 2011
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After fighting with management (took 24 hours) about failing to honour our booking made SIX months prior to arriving, we finally were given the room we booked and was exactly what we booked thru booking.com. Very very clean, super air conditioning, cleaning crew impecable and all restaurants & buffet staff super friendly and helpful. Beyond front desk/check in issues hotel is good & value for dollar. The hotel constantly tells incoming guests that hotel over booked (over heard this told to so many other people checking in throughout the eight days we were there). Tried to shuffle my family of five to another hotel for four nights of our stay and not honour our booking. Completely disgusted by the management's attitude, no appologies or sorry for the inconvenience. Three hungry exhausted children under nine and hours of waiting to get checked into hotel.
4 out of 4 people found this review helpful, did you?
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7.1 |
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Wayne
Family with older children
Westmoorings,
Trinidad and Tobago
August 26, 2011
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all inclusive with a good varity of local as well as international cuisine. The room we had afforded a fantastic view of the ocean but my children ( now adults ) had no view. Good for families with young children. One member of the staff Rolex was extremely informative and courteous and helpful and we will always remember his kindness and helpfullness. l Very noisy because of the children Young children occupied the adult pool and not the kiddies pool The sea was quite rough at times and the water had lots of sea weed Got no hot water in the shower the next morning. We upgraded to the Royal and my son forgot a white gold chain and a silver cross pendant with diamonds. It was never returned although we reported the matter the next day when he realised the chain and pendant we re missing
3 out of 3 people found this review helpful, did you?
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8.3 |
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Jose
Family with young children
Southampton,
Bermuda
April 6, 2011
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Check in staff were friendly. Breakfast was great. . Generally the hotel was noisey and food and drink staff unfriendly. Would not stay again
3 out of 3 people found this review helpful, did you?
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6.3 |
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Anonymous
Family with young children
Slovenia
January 20, 2011
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hotel staff is excellent, resort is clean and spacious, good food more food variety would be better
3 out of 3 people found this review helpful, did you?
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9.6 |
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Mary
Family with young children
Coquitlam,
Canada
April 22, 2011
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very clean most staff wear frandliy did not have a room first night we arive .we book a hotel 5 mounts in advents, that was very disapointet.
2 out of 2 people found this review helpful, did you?
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7.9 |
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Manuel
Mature couple
Villahermosa Tabasco,
Mexico
January 6, 2011
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la atencion de su personal sobre todo en los restaurantes que se me fue el clima varias veces en la habitacion 2104 y que tuve que ablar para reconectar al loby
2 out of 4 people found this review helpful, did you?
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9.6 |
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Alberto
Group of friends
Leon Guanajuato.,
Mexico
January 10, 2012
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El Hotel es espléndido. El personal brinda una excelente atención y las habitaciones son comodisimas. No me gustó que hice cita en el spa para un masaje, el día asignado, habían pasado 25 minutos y no me atendían por lo que decidí cambiar la fecha, el día asignado, llegue 5 minutos tarde y ya no me quisieron atender, me pidieron que moviera de nuevo la cita, pero yo preferí cancelar.
Did you find this review helpful?
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10 |
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Anonymous
Solo traveler
Ukraine
January 12, 2011
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Очень все плохо нельзя ехать нашим туда мы уже привыкли к лучшему ето уровень 3 звезд Египта или Турции .очень плохая гостинница!!!!во всем нет ничего позитивного Все плохо
0 out of 5 people found this review helpful, did you?
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2.5 |
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Anonymous
Young couple
Australia
January 7, 2011
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There are no comments available for this review
1 out of 3 people found this review helpful, did you?
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7.1 |
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Anonymous
Family with young children
United States of America
February 13, 2011
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There are no comments available for this review
0 out of 2 people found this review helpful, did you?
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10 |
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Anonymous
Young couple
Austria
March 15, 2011
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There are no comments available for this review
1 out of 2 people found this review helpful, did you?
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4.6 |
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Anonymous
Mature couple
Argentina
November 17, 2011
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There are no comments available for this review
0 out of 3 people found this review helpful, did you?
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7.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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