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Boulevard Kulkulkan Km 11.5, 77500 Cancún, Mexico – Show map
|Family Junior Suite|
|Junior Suite with Ocean View|
|Junior Suite Oceanfront|
|Gran Junior Suite with Ocean View|
|Gran Junior Suite - Beach Front Walk-Out|
|Gran Master One-Bedroom Suite|
|Grand Master Suite with Ocean View with Spa Bath|
|Gran Master One Bedroom Suite Oceanfront with Spa Bath|
|Gran Presidential One Bedroom Suite Ocean View with Spa Bath|
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208 properties in Cancún
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189 verified reviews
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Gran Caribe Real Resort & Spa - All Inclusive's staff speaks: English
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Outdoor Pool (all year)
Golf Course (within 2 miles), Pool Table, Cycling, Diving, Racquetball, Snorkeling, Mini Golf, Water Park, Sauna, Fitness Center, Spa, Massage, Hot Tub, Turkish/Steam Bath, Beachfront, Bicycle Rental, Bikes Available (free), Game Room, Playground, Entertainment Staff, Kids' Club, Evening Entertainment
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Snack Bar
WiFi is available in public areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Suit Press, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Chapel/Shrine, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 3 years stay free of charge when using existing beds.
One child from 4 to 12 years is charged 60 % of the room stay per night and person when using existing beds.
One child from 13 to 17 years is charged 70 % of the room stay per night and person when using existing beds.
One older child or adult is charged 80 % of the room stay per night and person when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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Variety of food selection and value for money.
Some bathroom tiles need to be replaced or need to be cleaned / scrubbed well.
Helpful and friendly staff. Nice Oceanfront rooms.
Food.... It's a just a shame that a hotel that's really great in pretty much everything has a food that's... just "ok". I've been at a couple of places in Cancun and this one has a very mediocre food selection... Really shame as we like the hotel otherwise a lot. Food quality has to be improved to be really up to a 4*-5* dining, not some fast-food quality.
Busy yet not noisy, this all-inclusive resort is a great value for the money. Service is excellent.
The restaurants were good. Staff friendly.
It took us close to an hour to find our room.The bell boy never came with us to show us the room or to guide us to our room. The food was bad and everything closed by 11pm unlike the other all inclusive options in Cancun.
Very good food, great selection. Wonderful helpful staff Maria - at the spa - well the best Massage ever!
Perfect location, wonderful staff, lovely room, fabulous holiday!
Some of the venues were closed due to groups and events
the staff makes this resort. they are excellent. room service is included, as is WiFi, which are pluses. there are 3 restaurants always ready for you -- 2 ala carte (no reservations) and 1 buffet. 2 others for dinner reservations.
the rooms do need updating. the showers need a small stool for sitting -- tough for ladies to shave legs (hey, just being honest). i feel, the hostess at the restaurants need to be a little more thoughtful when seating a solo traveler -- don't put a solo traveler in the center of tables with 4,5,6 etc. people; it is a very awkward feeling. I prefer sitting along the windows, walls, being a little more obsure.
Great location, good food selection, staff very welcome and always ready to bring you beer on the beach. I had juniour suite on ground floor with direct access to the beach, which was excelent choice!
It was perfect have no complains . Couldn't believe how cheap it was and the service was excellent
The all inclusive. Nice room. Good location
Only one small pool for adults, and 'cause it's a family all inclusive hotel - they are a lot of children in the pool although they have two pools only for children. not enough beds in the beach that can protect you from the sun. And usually the guest putting their towels on the beds just for keeping it for themselves incase they will want to. And last- the food in not so good. The Italian and the grill bar were not so goid. But breakfast is great, 24 hours snack bar is nice and the resturants near the pool is good.
The staff at most of the restaurants provided great service.
We had a junior suite with 2 full beds. Our room had a lot of ants and the bedding was not clean. We complained to the staff 4 times and the first time was told we would have to pay for a different room and the next 3 times someone was sent to spray the room and there were still ants everywhere after they left. One time a staff member came with Lysol to spray the ants and just left the lysol when he left! The manager said he would get us a new room but since we were checking out the next day, there was no need for that. It was a horrible experience! The food at the resturance was not good at all! Very poor quality of food and the linens were all dirty. I would never return.
The staff was very attentive
The constant sales attempts to buy vacation time. The Drinks were very low quality!
service, location and beach.
I just think you can get a better deal elsewhere. This hotel has a set rate and will not lower then $120 pp per night.
Nice vacation! Nice rooms, we had two at the VIP floor which I recommend! Food is good maybe not 5 star quality. Best staff at the beach and restaurant. Breakfast at Sunrise is the best!
More a 4star hotel
Amazing staff, extremely friendly, always willing to go the extra mile (except a very rude waiter at the Italian restaurant).
The food was pretty bad in general (even for all inclusive places). There were two a-la-carte restaurants, of which one was closed. Both needed reservations (I can't comment on the quality, because I could not get a reservation for my family). The buffets were awful. And they only offered the cheapest spirits, the only item that was drinkable was the beer.....unless you are 20, 21. The checking process was incredibly slow. The front desk staff suggested to upgrade us to a different room to avoid the noise at night (he was not kidding), problem is that the additional price per night was pretty hefty. I would not recommend this place.
The price for all-inclusive is in-deed including everything, especially the tips. No one lingers for their tips, even when delivering room services. To me, the tipping thing is the most annoying thing I found in Mexico. And here, I found the peaceful and comfort with goods services. All the staffs are very friendly and helpful. The other good thing here is you can dine in all of their restaurants, just remember to make a reservation for the couples of special restaurants. Some other review said you could try your luck to go late without a reservation. And, yes, luck that you need. Sadly, I didn't have it. But the food in other restaurants are quite good. Though, one dessert I had with ice cream wrapped inside was awful. Breakfast buffet at the pool side restaurant is barely a pass, I preferred the breakfast options from room service. Drinks are good enough for me, I rarely drink, so am not qualified for more comments in this department. My room is very clean and have quite some choices of English channels on TV. All-in-all, I'm satisfied with what I've paid for, 190 USD/night.
Thin walls I agree. I was waken up around 5 in the morning by a group of young people gathering outside my door for leaving early. They're loud despite the early hour. I have a room facing the parking lot, I don't feel very safe with such arrangement, as there's only a low fence between my ‘terrace‘ and the cars. I kept my curtains closed all the time to have some privacy. The swimming pool is quite small, cannot do laps. It's just supposed for relax and social I guess.
Value! "Big Mac" the waiter on the beach 6th Floor Room 2603 was great! Huge bathroom!
Beach seemed a bit dirty with litter here and there. Room 2726 was dark and smelled. Trash outside on our terrace. Beach access w/ cabana is a poor value as you have 3 rows of other cabanas and chairs in front of you. Bathrooms were very small. We were not provided with turn-down service. Liquor was not made available - we had to ask for them to bring it. Light switch in bedroom shocked us.
they didnt have many option on menu for vegetarian
the staff were great, really helpful. food was good, all-inclusive was a really good waa to relax. room was really clean.
The hotel was all round fairly good, the beds were comfortable, the rooms were very clean, the food was good and the all inclusive in general was good value for money. I went for spring break and thought the overall experience in Cancun was amazing.
I felt the whole culture of the hotel had a rip off feel. The hotel put us in a "free upgrade" on the first night in an incredible room with a great ocean view for us to then be moved on our second night to a room which was meant to have a lagoon view, we had a view of the car park. In my opinion this was just a ploy to try and get you to upgrade. The restaurants which are a part of the all inclusive were impossible to book unless you wanted to eat at 10:30pm. Our mini bar didn't stock beer which it said it would and the room service didn't provide beers either.
The kids club facilities and staff we're great!
No food variety in the restaurants. The walls are paper thin- you can hear Everything!
The beach is very nice and clean.
The rooms look very old, the hotel is extremely noisy as there are lots of families. If you are vegetarian, don' t expect to find many options for the food.Is not a 5* hotel.
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