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Boulevard Kulkulkan Km 11.5, 77500 Cancún, Mexico – Show map
|Family Junior Suite|
|Junior Suite with Ocean View|
|Junior Suite Oceanfront|
|Gran Junior Suite|
|Gran Junior Suite - Beach Front Walk-Out|
|Gran Master One-Bedroom Suite|
|Grand Master Suite with Ocean View with Spa Bath|
|Gran Master One Bedroom Suite Oceanfront with Spa Bath|
|Gran Presidential One Bedroom Suite Ocean View with Spa Bath|
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277 verified reviews
The staff speaks English
Gran Caribe Resort & Spa - All Inclusive's staff speaks: English
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Outdoor Pool (all year)
Golf Course (within 2 miles), Pool Table, Cycling, Diving, Racquetball, Snorkeling, Mini Golf, Water Park, Sauna, Fitness Center, Spa, Massage, Hot Tub, Turkish/Steam Bath, Beachfront, Bicycle Rental, Bikes Available (free), Game Room, Playground, Entertainment Staff, Kids' Club, Evening Entertainment
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Snack Bar
WiFi is available in public areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Suit Press, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Chapel/Shrine, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 3 years stay free of charge when using existing beds.
One child from 4 to 12 years is charged 60 % of the room stay per night and person when using existing beds.
One child from 13 to 17 years is charged 70 % of the room stay per night and person when using existing beds.
One older child or adult is charged 80 % of the room stay per night and person when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 278 reviews
Value for money
Show reviews from:
This beachfront resort is a 15 minute drive from the Cancun International Airport. The resort features massage services, and nightly entertainment.
Score from 177 reviews Excellent
The Royal Sands beachfront hotel, in central Cancun, is next to Kukulcan Plaza Shopping Center. It features outdoor pools, a gym, spa and tennis courts.
Score from 397 reviews Excellent
This stylish resort has a private beach on the Caribbean coast and a marina on the Nichupté Lagoon. It offers outdoor pools and elegant rooms and suites with panoramic views.
Score from 599 reviews Very good
Overlooking the Caribbean Sea and Nichupte Lagoon, only steps from the beach, the Krystal Grand Punta Cancún has a bi-level outdoor pool, private white sandy beach and full-service spa.
Score from 598 reviews Good
May 3, 2015
Staff r very friendly ~ i will back to this hotle again .
April 27, 2015
The quality of food and liquor was below average, but you get what you pay for.
Staff was friendly, rooms were nice, pool was beautiful.
April 25, 2015
Everything was great i dont think it was missjng anything . Staff was awesome .
April 21, 2015
Pool is quite small and dirty. Food has alot of variety but it is not that goos.
Rooms are great! And you keep getting attention from the staff!
April 21, 2015
The fact that I discovered how much better and cheaper there lobster dinner was then the lobster dinner at the expensive restaurant lorenzillo's seafood restaurant was across from the resort on my last day there.
The staff was amazing! The size of the lobster dinner in the lobby restaurant Maria's was the size of your head. The 410 pesos which was 35 dollars was beyond affordable. The room had such a nice Vila feel. The sheer curtains hanging over the bed the balcony off my room overlooking the garden and the ocean! I truly was pleased and working for an airline company and seeing the world this was one of my top 5!
April 3, 2015
Tread carefully around spring break; the resort needs to decide whether it wants to be a high-end family resort or a college party spot in March/April. We visited with our younger kids and they loved the pirate ship pool, water slides and playing on the beach, but there was also a lot of public intoxication, loud partying at all hours, and at least one bathroom sink next to the main buffet restaurant that was filled with vomit. I get that it's Cancun and a hotel has only so much control over its guests (college-aged or otherwise), but the Jagermeister beach party area (with thumping midday bass) may not be the way to go if you're aiming for families. Probably a great place to visit most seasons, but I'd look elsewhere for spring break with young kids.
GCR has a great beach and an outstanding staff that did everything they could to make our stay enjoyable. Our room wasn't overly fancy but had a fantastic view.
April 3, 2015
food in Albatro's is horrible and check-in experience was not good
April 1, 2015
The drinks were below average and I wish they had a snack bar where you could just pick up some nachos or other basic items.
Relaxing stay with beautiful beaches. The reception, bell boys, and service staff were good.
March 22, 2015
Have to ask for guacamole if you want it. That was my only dislike so nothing major.
Friendly staff, nice facilities, beautiful sunrise and awesome view of the ocean from room. Ocean front suite room. We brought back fish from our fishing trip and one of the chefs grilled it for us, it was amazing!
March 18, 2015
During out last night we stayed in rooom 2730 which had two double beds and a walk out to the beach. The room was gourgeous. Unfortunatley, there was a wedding being held in the hotel and our room was very close to the reception area. The music was extremely loud and kept us up for a least three hours. But other than that, we really enjoyed the view in that room. Also, we ordered room service. We got a bacon burger and frys. I think that was the best meal we had the whole time we stayed at the hotel.
Very good location. There are a few restaruants withing walking distance of the hotel. The beach front view is stunning. The food was not good at all. My kids did not care for any of the restaurants within the hotel. There were plenty of choices for food but none were especially tasty. Perhaps this is to be expected with an all inclusive?. Staff was friendly and accomodating.
March 17, 2015
Our booking was made via Booking .com. When we arrived we were informed that the room we booked was sold to other customers. Their reason was that we made no downpayment on the room.
March 10, 2015
Too much noise at the pool
Mr.luis segura the front desk manager is a very very nice man , gives the guest good feeling ,. He was very helpfull.
March 6, 2015
The staff that greeted us were quite rude in demanding us for our passports when he couldn't even confirm whether we can check in or not - despite us showing confirmation from bookings.com. This was sorted out only when we asked to speak to the supervisor - about 30mins wait. The food and drinks are all included but don't expect quality. The food in all restaurants were quite below the standard expected from a 5 star hotel. The cleanliness of the hotel is quite average. We noticed that the only thing 'cleaned'in our room was the bed on the second night.On checkout, the staff found us to be a bother when we had asked about taxi fares to the airport...glad we didn't stay for more than two nights.
The ocean view from your room. Great beach. Good arrange of free activities.
March 3, 2015
The hotel was so crowded and quite noisy in the corridor and hall. Every morning, there is a maintainer repiring something outside our balcony, no privacy at all.
bathroom is big
February 24, 2015
My room; First.- the water in the Jacuzzi was brown (dirty) room 2851 Second.- They changed us the room , but it wasn't hot water in the shower. room 2545
February 17, 2015
Quality of the drinks
February 13, 2015
The rude supervisor who checked us in and didn't even direct us to our room
The staff everywhere else in particular the Italian Restaurant, Pooloside Restaurant and Upstairs dining room
February 1, 2015
Could not find any fault
Everything was as you would expect.Nice hotel,excellent service,very helpful and very clean
January 27, 2015
More tables at the beach.
We have been to Mexico 10 times and stayed at 8 different resorts. Moon Palace was ur only repeat. We would come back here again! Great value for the money! We had a lovely room over looking the ocean, 2412, worth the upgrade!!! Beach is so nice! Could use a bit more shade and more tables. Plenty of chairs, no need to get up early and save one. Staff helpful and friendly. Food was good for an all inclusive. You get what you pay for. Free wifi was great to keep in touch with family, it was slow, but we were in Mexico for vacation, not to be on the internet. Lots of families and kids. Not a crazy resort with a bunch of drunks.
January 19, 2015
Smallish pool One average restaurant and one below average Spotty wifi (Very) limited beer selection.
Maria's and sunset grill had good food. The beach is excellent with a good bar with shadow.
January 18, 2015
The staff was amazing! Hard working and very helpful.
January 15, 2015
Check in and out could use to be a bit more efficient and quick
Attentiveness of staff Variety of restaurants and food choices Cleanliness Service was by far the best of all of the places I have stayed. Would go back in a heartbeat!
January 13, 2015
I had to go outside to connect to wifi.
I liked the friendly staff and the things the hotel had for us to do.
January 8, 2015
December 26, 2014
1. The worst nightmare was their main buffet Albatros restaurant. There was plenty of different dishes, but there was definitely something wrong with their air con. Every time we were back in the room, we had to remove all our clothes as the smell was unbareble. 2. Our room was with 3 steps (dividing "bedroom" from "living area". It is not that bad on it's own, but with a little child who has learned walking just recently, it is not that safe. 3. Our windows were facing kids swimming pool(the ship). We could not sleep with open windows as being that ship was huge turbine (possibly a part of the hotel's air con system). Day and night it was working. During the day it was not really that noticeable , but during the night it was really loud. 4. If you have small children and not intending on listening to the evening program , as for a room in a different part of the building. We were just under the main party area which was really noisy at night.
1. Extremely large king size bed 2. Excellent kid's club (from 4 years) 3. Great kid's swimming pools 4. 5 different restaurants (2you have to prebook though) with a good variety of dishes.
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