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Boulevard Kulkulkan Km 11.5, 77500 Cancún, Mexico – Show map
|Family Junior Suite|
|Junior Suite with Ocean View|
|Junior Suite Oceanfront|
|Gran Junior Suite with Ocean View|
|Gran Junior Suite - Beach Front Walk-Out|
|Gran Master One-Bedroom Suite|
|Grand Master Suite with Ocean View with Spa Bath|
|Gran Master One Bedroom Suite Oceanfront with Spa Bath|
|Gran Presidential One Bedroom Suite Ocean View with Spa Bath|
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203 properties in Cancún
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243 verified reviews
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Gran Caribe Resort & Spa - All Inclusive's staff speaks: English
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Outdoor Pool (all year)
Golf Course (within 2 miles), Pool Table, Cycling, Diving, Racquetball, Snorkeling, Mini Golf, Water Park, Sauna, Fitness Center, Spa, Massage, Hot Tub, Turkish/Steam Bath, Beachfront, Bicycle Rental, Bikes Available (free), Game Room, Playground, Entertainment Staff, Kids' Club, Evening Entertainment
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Snack Bar
WiFi is available in public areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Suit Press, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Chapel/Shrine, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 3 years stay free of charge when using existing beds.
One child from 4 to 12 years is charged 60 % of the room stay per night and person when using existing beds.
One child from 13 to 17 years is charged 70 % of the room stay per night and person when using existing beds.
One older child or adult is charged 80 % of the room stay per night and person when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 242 reviews
Value for money
Show reviews from:
In Cancun's hotel zone, next to one of the city's most beautiful beaches, this property offers enjoyable facilities and luxurious spa services with great views of Nichupte Lagoon.
Score from 154 reviews Very good
The Royal Sands beachfront hotel, in central Cancun, is next to Kukulcan Plaza Shopping Center. It features outdoor pools, a gym, spa and tennis courts.
Score from 321 reviews Excellent
This Cancún hotel is on a private 75-yard stretch of beach on the Caribbean Sea. It features 2 outdoor pools and 4 restaurants and lounges. Each room has a private balcony.
Score from 701 reviews Excellent
Located along the Caribbean Sea, this Cancun hotel is 2 miles from Aqua World Marina. It features a water park with 8 water slides and spacious rooms with a private balcony.
Score from 276 reviews Very good
My room; First.- the water in the Jacuzzi was brown (dirty) room 2851 Second.- They changed us the room , but it wasn't hot water in the shower. room 2545
Quality of the drinks
The staff everywhere else in particular the Italian Restaurant, Pooloside Restaurant and Upstairs dining room
The rude supervisor who checked us in and didn't even direct us to our room
Everything was as you would expect.Nice hotel,excellent service,very helpful and very clean
Could not find any fault
We have been to Mexico 10 times and stayed at 8 different resorts. Moon Palace was ur only repeat. We would come back here again! Great value for the money! We had a lovely room over looking the ocean, 2412, worth the upgrade!!! Beach is so nice! Could use a bit more shade and more tables. Plenty of chairs, no need to get up early and save one. Staff helpful and friendly. Food was good for an all inclusive. You get what you pay for. Free wifi was great to keep in touch with family, it was slow, but we were in Mexico for vacation, not to be on the internet. Lots of families and kids. Not a crazy resort with a bunch of drunks.
More tables at the beach.
Maria's and sunset grill had good food. The beach is excellent with a good bar with shadow.
Smallish pool One average restaurant and one below average Spotty wifi (Very) limited beer selection.
The staff was amazing! Hard working and very helpful.
Attentiveness of staff Variety of restaurants and food choices Cleanliness Service was by far the best of all of the places I have stayed. Would go back in a heartbeat!
Check in and out could use to be a bit more efficient and quick
I liked the friendly staff and the things the hotel had for us to do.
I had to go outside to connect to wifi.
1. Extremely large king size bed 2. Excellent kid's club (from 4 years) 3. Great kid's swimming pools 4. 5 different restaurants (2you have to prebook though) with a good variety of dishes.
1. The worst nightmare was their main buffet Albatros restaurant. There was plenty of different dishes, but there was definitely something wrong with their air con. Every time we were back in the room, we had to remove all our clothes as the smell was unbareble. 2. Our room was with 3 steps (dividing "bedroom" from "living area". It is not that bad on it's own, but with a little child who has learned walking just recently, it is not that safe. 3. Our windows were facing kids swimming pool(the ship). We could not sleep with open windows as being that ship was huge turbine (possibly a part of the hotel's air con system). Day and night it was working. During the day it was not really that noticeable , but during the night it was really loud. 4. If you have small children and not intending on listening to the evening program , as for a room in a different part of the building. We were just under the main party area which was really noisy at night.
Variety of food selection and value for money.
Some bathroom tiles need to be replaced or need to be cleaned / scrubbed well.
Helpful and friendly staff. Nice Oceanfront rooms.
Food.... It's a just a shame that a hotel that's really great in pretty much everything has a food that's... just "ok". I've been at a couple of places in Cancun and this one has a very mediocre food selection... Really shame as we like the hotel otherwise a lot. Food quality has to be improved to be really up to a 4*-5* dining, not some fast-food quality.
Busy yet not noisy, this all-inclusive resort is a great value for the money. Service is excellent.
The restaurants were good. Staff friendly.
It took us close to an hour to find our room.The bell boy never came with us to show us the room or to guide us to our room. The food was bad and everything closed by 11pm unlike the other all inclusive options in Cancun.
Very good food, great selection. Wonderful helpful staff Maria - at the spa - well the best Massage ever!
Perfect location, wonderful staff, lovely room, fabulous holiday!
Some of the venues were closed due to groups and events
the staff makes this resort. they are excellent. room service is included, as is WiFi, which are pluses. there are 3 restaurants always ready for you -- 2 ala carte (no reservations) and 1 buffet. 2 others for dinner reservations.
the rooms do need updating. the showers need a small stool for sitting -- tough for ladies to shave legs (hey, just being honest). i feel, the hostess at the restaurants need to be a little more thoughtful when seating a solo traveler -- don't put a solo traveler in the center of tables with 4,5,6 etc. people; it is a very awkward feeling. I prefer sitting along the windows, walls, being a little more obsure.
Great location, good food selection, staff very welcome and always ready to bring you beer on the beach. I had juniour suite on ground floor with direct access to the beach, which was excelent choice!
It was perfect have no complains . Couldn't believe how cheap it was and the service was excellent
The all inclusive. Nice room. Good location
Only one small pool for adults, and 'cause it's a family all inclusive hotel - they are a lot of children in the pool although they have two pools only for children. not enough beds in the beach that can protect you from the sun. And usually the guest putting their towels on the beds just for keeping it for themselves incase they will want to. And last- the food in not so good. The Italian and the grill bar were not so goid. But breakfast is great, 24 hours snack bar is nice and the resturants near the pool is good.
The staff at most of the restaurants provided great service.
We had a junior suite with 2 full beds. Our room had a lot of ants and the bedding was not clean. We complained to the staff 4 times and the first time was told we would have to pay for a different room and the next 3 times someone was sent to spray the room and there were still ants everywhere after they left. One time a staff member came with Lysol to spray the ants and just left the lysol when he left! The manager said he would get us a new room but since we were checking out the next day, there was no need for that. It was a horrible experience! The food at the resturance was not good at all! Very poor quality of food and the linens were all dirty. I would never return.
The staff was very attentive
The constant sales attempts to buy vacation time. The Drinks were very low quality!
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