Gran Hotel Ciudad de Mexico  

This is the most beautiful hotel I have stayed in, in over 30 years. Also the staff seemed to actually enjoy working their and were very proud of the hotel. It is breathtakingly beautiful, visually and also with the daily birdsong. The cost of staying was appropriate to a ordinary hotel in any capital city. The rooms facing the Cathedral Square have sunlight in the morning. It ws a super experience to stay there.

there is nothing about this hotel I did not like.

This is a beautiful hotel in the most central location in Mexico City possible. The building is beautiful. I booked an economy Queen Room and it was great, way bigger than I expected for the price we paid.

There was a power cut when we arrived and we were given torches and brought to our room. The emergency lights were also working. The staff were very apologetic about it. It came back a couple of hours later. Unfortunately I think this is part of the problem in such a huge city and not the hotel's fault as we also experienced a power cut in the airport when we arrived.

The terrace bar is amazing - its a wonderful place to enjoy a beer and a luxury ice-cream whilst overlooking the main historical square in Mexico City!!

location maintaning the architectural style personel

the bed sheets in our room were not properly changed, but promptly fixed upon our complaint.

Great location and wonderful building.

Stained carpet with big patch of tomato source.

Great building, great location, great service.

Check-out time is too early. Given the fact that it is a luxury hotel, they may want to consider extending check-out time until 2 PM, or later upon the customer's request.

It is a beautiful hotel, large rooms, and excellent price for what you get. My room looked out on the city main square (Zocalo) which is full of activity. You're right in the historical centre.

Rooms looking out on the Zocalo are a bit noisy. But instead of the view you can get quiet ones without.

Absolutely stunning lobby area, nice and helpful staff, great location, clean, tasty food

Rooms facing the street are a bit noisy (outside generator in one of the shops below), bottled water not free of charge

This is a super cool hotel - I got the room on special for $50 otherwise i'd never stay there - its the equivalent of the ritz and it was for 15 september which is mexican independence day. It overlooks the main square so its perfect. Old 5 star hotel - but it is superb

No complaints. The place is fantastic.

Rooms are just amasing! The restaurant on the top floor with the view to the main square is excelent!

Very nice atmosphere, beautiful architecture and the roof enchanitng, a jump in the past, rooms was great, receptionist very kind

Brakfast was terrible, very poor and bad taste, go outside

This is really a top hotel: location, decor, staff, terrace overlooking zocalo, price if you book online...

The hotel staff were warm and friendly beyond expectations. I really got the impression that our comfort and well being was most important to them. I'm not talking about being "fussed" over...it was more a very dignified and sincere warmth that was most appealing to us. We will definitely be repeat guests!