Gran Melia Cancun  

Staff was really helpful. Bed was very comfortable

Room was in desperate need of renovation: Leak, broken fridge, broken drawers, poor functioning shower. Not what you would expect of a 5 star hotel

It was our first stay in Mexico and in Cancun as well. We chose the less expensive 5 star hotel . It was more than enough and answered all our expectations. The hotel staff was great and eager to help. The room and the view (only lagun) was wonderful. We got the promo 2 for 1 breakfast and enjoyed the good food. We have only good memories from that week. If we revisit Cancun - we shall happily come again, and in any other location will consider Melia.

The one thing I would change is the car rental company.(Dollar)

Very nice hotel, great ocean view, amazing food.

When choosing All inclusive form, it will be very hard to book the other restaurant. Dinner at the buffet is great but dining will mean to dine in a massive and crowdy place.

The food at the sushi Restaurant was awful to say the least, the buffet for breakfast was very good and plentyful

Almost everything except internet not included no wire fi!!!!!!

Not the room on higher level

The spa

The dinner buffet the internet conection the sistem that they use to cheking out

I was a return stay but didn't like it this time. We had 3 rooms one of which was a suite.

Poor service overall from Check-IN which took 25 mins and Checkout which too 40 mins. Light and outlets in rooms not work. They seem to have gone to mass tourism and it makes the service absolutely horrible. Internet $26.00 per user per day and it was slow and kept dropping. I am not going back there.

Quality services

Beautiful hotel. Our room was spacious and the bed was very comfortable, we even had a jacuzzi on our balcony. The staff is wonderful and the restaurants the hotel offers are fantastic.

Amazing hotel .. very nice beach .. the services are fantastic

I just hate pay for internet

It had a beautiful atrium and central lobby. The pool was large and even had a swim-up bar which was always packed because it was all-inclusive. However, the bar service was terrible unless you flashed some cash. The beach is excellent with plenty of lounge chairs but it could use more huts or umbrellas because those were always reserved. In fact, if you don't put a towel on one of the chairs by 10am you will not get a desirable location.

My fiance and I really don't like all-inclusive resorts so we opted-out it for this trip. This was a mistake because everyone else was all- inclusive so we were treated as such with slow service, watered-down drinks and cheap beer options. I mean, what kind of Mexican hotel doesn't offer Victoria or Bohemia? We had to complain to the manager just to get a Negro Modelo. Also, every time we ate at one of the hotel restaurants, the staff expected us to eat from the buffet but we like to order a la carte which was not preferred by them because the tip percentage was so much lower. For instance, the buffet costs $35/person and for some meals we only wanted some drinks with chips and guacamole which was only $35 total. We did notice that the service really improved when you tipped in cash.

We really enjoyed our stay, there. The room was comfortable and clean, a lot of space, balcony,..very nice beach ...breakfast menu has been changed a little bit everyday and food was really good ... hotel staff is really nice

Internet connection did not work well ... very low wifi signal in our room and also cable connection was just poor...we used only 2-3 hours from prepayed 24h card If you like to go sleep early ... noisy live music every night might be a problem.

Great romantic beautiful place. Live music in the evenings. Excellent beach and pools.

Internet is expensive (20 usd for 24 h). While cleaning our room hotel stuff "cleaned up" (thrown away) half of our pizza.