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Crta. Chetumal Km 259,5, 77710 Akumal, Mexico – Show map
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30 verified reviews
The staff speaks English
Grand Palladium Kantenah Resort & Spa - All Inclusive's staff speaks: Spanish, English
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WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge when using existing beds.
One child from 3 to 12 years is charged 25 % of the room stay per night and person when using existing beds.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 30 reviews
Value for money
Show reviews from:
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The Yucatan by Palladium Royal Suites is an adults-only hotel located a short walk from the Caribbean Sea. It features an on-site spa, pool and aquatic gym.
Score from 11 reviews Very good
May 4, 2014
The adult pool could have been regulated better. Often times the signs were ignored and people would bring their terrors, I mean kids, without any concern for other visitors looking for a quiet spot. The same issue goes for in the restaurants when parents allow their children to yell freely, I am not immune to your child's tantrums, do something about it, it's called 'parenting'. These really aren't Palladium issues as much as they are just poor parenting tendencies. One last bit to discuss is the small market in the lobby. Everything seemed to be an even $20 USD when I walked up to the counter, it would be nice to have a calculator at checkout or some other way to regulate the exchange rate. My recommendation is to change all of your larger bills into smaller bills before leaving home.
We loved this place and would consider returning to the resort again. The food was always quality with head chefs constantly walking the three buffets to ensure everything meets their standards. Waiters and waitresses ensured everything we needed was at our disposal, we appreciated their efforts so much that every time we sat down to eat we left them a tip. It's not mandatory to do so but learned it was very much appreciated as we got to know our usual waiters thorought the week. Be sure to bring smaller bills and not only large bills before leaving home. The location is convenient to get out and see things like ancient ruins, censored, and Xel Ha which was a great place to go snorkeling for the day. Xel Ha has become a bit too crowded and over used in my opinion since the last time we visited 15 years ago. Every morning we were greeted on the beach or at the huge pool by a group of young promoters to get out and play volleyball or beach aerobics or to come join the music and dance by the pool. These were The People of Palladium (POP) and they also put on really really really great shows at night, if you're still up at that time of night they're definately worth going to see. There are two theaters, one at the Kantenah/Colonial and another at White Sands/Riviera, get a map you'll use it frequently for the first couple of days. What stood out the most was the attitude of the staff and how comfortable they made us feel. Every one of the staff acknowledges guests with a smile whether they're working on the grounds with hand tools or behind the counter. At all hours of the night there are employees walking the grounds escorting people to their rooms, we were lost the first night. The Grand Palladium is a large facility set in the jungle so you must take lit footpaths or the tram to get around which runs from early in the morning to 2am.
April 23, 2014
For the price paid which was around US$480 per night, there is lot more to be expected from it. We have visited several other all inclusive resorts in the area and for a lesser price we have received better value than was provided at Palladium. There was no VIP treatment to say the least. For example, in other resorts, we were greeted at check-in, we were provided a bottle of wine in the room together with a fruit platter. Our expectations were not fulfilled at this resort! To make it worse, there was a power outage during one of the days which made the experience less desirable.
Overall the trip was fair to good. The a la carte restaurants were excellent and the buffets were very good. The snack bars were not too good with limited options. The bars were good. Kids pool and activities seemed very good.
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