The adult pool could have been regulated better. Often times the signs were ignored and people would bring their terrors, I mean kids, without any concern for other visitors looking for a quiet spot. The same issue goes for in the restaurants when parents allow their children to yell freely, I am not immune to your child's tantrums, do something about it, it's called 'parenting'. These really aren't Palladium issues as much as they are just poor parenting tendencies.
One last bit to discuss is the small market in the lobby. Everything seemed to be an even $20 USD when I walked up to the counter, it would be nice to have a calculator at checkout or some other way to regulate the exchange rate. My recommendation is to change all of your larger bills into smaller bills before leaving home.
We loved this place and would consider returning to the resort again. The food was always quality with head chefs constantly walking the three buffets to ensure everything meets their standards. Waiters and waitresses ensured everything we needed was at our disposal, we appreciated their efforts so much that every time we sat down to eat we left them a tip. It's not mandatory to do so but learned it was very much appreciated as we got to know our usual waiters thorought the week. Be sure to bring smaller bills and not only large bills before leaving home.
The location is convenient to get out and see things like ancient ruins, censored, and Xel Ha which was a great place to go snorkeling for the day. Xel Ha has become a bit too crowded and over used in my opinion since the last time we visited 15 years ago.
Every morning we were greeted on the beach or at the huge pool by a group of young promoters to get out and play volleyball or beach aerobics or to come join the music and dance by the pool. These were The People of Palladium (POP) and they also put on really really really great shows at night, if you're still up at that time of night they're definately worth going to see. There are two theaters, one at the Kantenah/Colonial and another at White Sands/Riviera, get a map you'll use it frequently for the first couple of days.
What stood out the most was the attitude of the staff and how comfortable they made us feel. Every one of the staff acknowledges guests with a smile whether they're working on the grounds with hand tools or behind the counter. At all hours of the night there are employees walking the grounds escorting people to their rooms, we were lost the first night.
The Grand Palladium is a large facility set in the jungle so you must take lit footpaths or the tram to get around which runs from early in the morning to 2am.