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Resort highlights

Free WiFi Free parking


Tennis Court Pool Table Ping-Pong
Show map Grand Palladium Kantenah Resort & Spa - All Inclusive

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Newest reviews for Grand Palladium Kantenah Resort & Spa - All Inclusive

  • Cullen
      United States of America
    May 4, 2014

    We loved this place and would consider returning to the resort again. The food was always quality with head chefs constantly walking the three buffets to ensure everything meets their standards. Waiters and waitresses ensured everything we needed was at our disposal, we appreciated their efforts so much that every time we sat down to eat we left them a tip. It's not mandatory to do so but learned it was very much appreciated as we got to know our usual waiters thorought the week. Be sure to bring smaller bills and not only large bills before leaving home. The location is convenient to get out and see things like ancient ruins, censored, and Xel Ha which was a great place to go snorkeling for the day. Xel Ha has become a bit too crowded and over used in my opinion since the last time we visited 15 years ago. Every morning we were greeted on the beach or at the huge pool by a group of young promoters to get out and play volleyball or beach aerobics or to come join the music and dance by the pool. These were The People of Palladium (POP) and they also put on really really really great shows at night, if you're still up at that time of night they're definately worth going to see. There are two theaters, one at the Kantenah/Colonial and another at White Sands/Riviera, get a map you'll use it frequently for the first couple of days. What stood out the most was the attitude of the staff and how comfortable they made us feel. Every one of the staff acknowledges guests with a smile whether they're working on the grounds with hand tools or behind the counter. At all hours of the night there are employees walking the grounds escorting people to their rooms, we were lost the first night. The Grand Palladium is a large facility set in the jungle so you must take lit footpaths or the tram to get around which runs from early in the morning to 2am.

    The adult pool could have been regulated better. Often times the signs were ignored and people would bring their terrors, I mean kids, without any concern for other visitors looking for a quiet spot. The same issue goes for in the restaurants when parents allow their children to yell freely, I am not immune to your child's tantrums, do something about it, it's called 'parenting'. These really aren't Palladium issues as much as they are just poor parenting tendencies. One last bit to discuss is the small market in the lobby. Everything seemed to be an even $20 USD when I walked up to the counter, it would be nice to have a calculator at checkout or some other way to regulate the exchange rate. My recommendation is to change all of your larger bills into smaller bills before leaving home.


  • Reynaldo
    April 23, 2014

    Overall the trip was fair to good. The a la carte restaurants were excellent and the buffets were very good. The snack bars were not too good with limited options. The bars were good. Kids pool and activities seemed very good.

    For the price paid which was around US$480 per night, there is lot more to be expected from it. We have visited several other all inclusive resorts in the area and for a lesser price we have received better value than was provided at Palladium. There was no VIP treatment to say the least. For example, in other resorts, we were greeted at check-in, we were provided a bottle of wine in the room together with a fruit platter. Our expectations were not fulfilled at this resort! To make it worse, there was a power outage during one of the days which made the experience less desirable.


  • Tatiana
    December 16, 2013

    It's amazing hotel!!!!

    There is not available mobile networks and free wifi into the rooms. There is free wifi in the lobby.


  • Marta
    December 7, 2013

    Hotel is very spacious and give a lot of opportunities to spend time and relax. Swimming pools are incredible. Rooms are comfortlable and clean. Staff is very friendly and helpful. A lof of dining options; restaurants a'la carte are absolutely the best - very tasty cuisine. Nice night shows with professional dancers.

    Grand Palladium complex is huge and to get to some of attractions you have to count more on your foot instead of hotel's complimentary internal transport. You never know what's the route and timetable. You have always wait for table in restaurants a'la carte even if you see some tables are free (up to 60 min.). Small fittness center; in afternoon hours it was to bit crowded.


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