Choose your preferred language. We speak English and 41 other languages.
Prolongacion 5 Avenida Manzana 20 Lote 006, 77710 Playa del Carmen, Mexico – Show map
|Deluxe Junior Suite (2 Adults + 2 Children)|
|Deluxe Junior Suite with Pool Access|
|Family Club - Pool Access|
|Family Club Room|
|Family Club Room (2 Adults + 3 Children)|
|Deluxe Junior Suite (2 Adt + 1 Chi)|
|Deluxe Junior Suite with Hot Tub|
|Laguna Villa Suite|
No booking fees • Save money! Best price guarantee — enter dates to see these prices!
516 properties in Playa del Carmen
Including hotels, apartments, villas and more.
332 verified reviews
They speak your language!
Grand Riviera Princess - All Inclusive's staff speaks: French, Spanish, English, German
Booking is safe
When you book with us your details are protected by a secure connection.
Outdoor Pool (all year), Grounds, Terrace
Tennis Court, Pool Table, Ping-Pong, Darts, Diving, Water Sports Facilities (on site), Sauna, Fitness Center, Spa, Massage, Hot Tub, Turkish/Steam Bath, Game Room, Playground, Entertainment Staff, Nightclub/DJ
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Snack Bar
WiFi is available in all areas and charges apply.
Free private parking is available on site (reservation is not needed).
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Safe, Shops (on site), Facilities for Disabled Guests, Elevator, Designated Smoking Area
French, Spanish, English, German
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children from 3 to 12 year are charged 25 % of the room stay per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 332 reviews
Value for money
Show reviews from:
On the Riviera Maya coast just steps from Playa del Carmen, this all-inclusive resort features beach-side villas surrounded by lush gardens, recreational activities and clear Caribbean waters.
Score from 26 reviews Very good
Next to the beach on the Mayan Riviera, the Royal Haciendas All Inclusive features luxury suites in tropical gardens.
Score from 56 reviews Excellent
On the beautiful Mayan Riviera and within walking distance of the famous Fifth Avenue promenade, this luxurious, all-inclusive beachfront resort offers exceptional service, first-class amenities and...
Score from 145 reviews Wonderful
Placed directly on the beach, along Playa del Carmen's famous Fifth Avenue, next to Mamita's Beach Club, this hotel offers comfortable guestrooms and an on-site restaurant.
Score from 91 reviews Very good
Clean rooms, lots of Pools
Badly understaffed at buffets & bars especially sports bar. Buffet food was rarely hot. Al a carte restaurants were not great either. Overpriced retail outlets.
Steak House A+++++ Sports Bar that no one really knows about was great for the men Buffet food was always fresh Seafood Diner was 5 star
Italian Restaurant at resort will be a waste of your time... mamma mia I think was the name of it. do not order the calzone!
Quite simply, everything was to our liking. We have an 11 year old son who is disabled and they went out of their way to help us in every way possible.
Staff Restaurant's Location Cleanliness Beach Facility
Have to pay for Wifi Bed was uncomfortable
Enjoyed the clean and comfortable rooms, great access to the beach. This is a large facility with various restaurants, lots of pools and a ton of people working to make sure you have what you need. Found the access to beach and water to be great. The new family club area for our little ones kept them happy. Great vacation.
Would like to see a few more food options for the vegetarians. Especially difficult for a vegan/gluten free diet person.
I liked the room, the food choices in the buffet, the beach, the tennis courts. Most of the guests in the resort consisted of families and groups of friends.
I didn't like the check in/ check out process. This is an averagely priced resort, ideal for vacation packages. The resort next to it (Velas) is pricier, and much more exclusive. Personally, I prefer smaller hotels with more character.
Checking in was way too long only had one person at front desk and the wifi was Not good I paid for it and could only use it in main lobby it it would take too long to connect
Paid wifi, romms were not clean, they used towels to clean the floor from the cealing leaks when it rained, each phonecall to US was 75$ the first 10 minutes even if you just spoke for 1 minute. We changed hotels and they did not want to remburse the nights we did not stayed with them! On and all you can get a much better hotel for less price in Playa del Carmen and for a well deserved service
Excellent pool facilities, landscaping and spa. Great restaurants.
Poor wifi connection. No wifi in rooms and poor wifi in reception. With price of hotel, wifi should be included in all rooms.
Resort is beautiful.
Buffet and service was awful.
The resort is BIG, but not impersonal. Our room was in the new family club area, which is close to the main area (where reception, gym, stores and most of the restaurants are located), but about a 10 min walk from the beach. The walk however is a pleasant one, beautiful gardens. If you don't want to walk there is a shuttle that goes regularly. The beach is lovely, but you have to be there early to get a chair. Snorkeling is not spectacular, but we did see fish. Beach restaurant "Chill Out", beautiful not crowded, but you have to pay extra.
Don't eat at the Sushi restaurant, my daughter and husband both got food poisoning. Check-in and Check-out (you can't leave without a check-out receipt) takes a while so leave some time for that. At check-in they gave us the wrong room (we paid for pool access), we had to go back, it took a while for them to sort it out, but they did make sure we got the right room. Although we had booked for 2 adults and 2 children, the resort somehow had it as 2 adults only. This was mentioned at check in, but they said it was ok (they copied everyone's passports, however at check out they didn't want to check 4 people out and it took a while for them to confirm that we had checked in with 4. I told them we were late for the flight, but there was no hurry on their part, and no apologies when they realized it was clearly their fault. Free wifi in rooms, but was down we had to pay $20 to use wifi in lobby, wifi very slow. If you want to sit in the beautiful beach restaurant it cost extra. Expect extras.
Variety of areas to relax; lots of pools and a huge beach. Food also very good !
Staff very friendly Wide area with lots of green spaces
Wlan is very expensive (20 USD/day) Pool bar allows for open drinks in the pool. I even saw a person smoking a cigarette in the pool
the place is beautiful, the rooms are big and nice, is plenty of food and drinks.
front desk lies and answers "well your reservation for a king size bedroom is only good if we have it" front desk never answer the phone 2 out of 4 days they did not leave towels in the room and the answer by the cleaning lady was "we didn't have enough" the decoration for half of the restaurants is like been having lunch in hisgschool the standard on the quality of the food can go from very poor to very good on the same dish depending on the day
The location and facilities
Paid WiFi. Most hotels have free WiFi
The service was great on platinum package, check in was easy and fast , overall a good .
well organized and very well staffed to take care of our needs
The grounds were beautifully maintained. The food was delicious and the buffet offered A LOT of selection. I thought the resort was a great value for the price.
The check-in and check-out process was torturous. We had to wait in line for at least 30 minutes, at 3pm. Then we were told our room wasn't ready for 3 more hours. We were given another room to hang out in for a few hours. Then we returned to check-in and were told the room still wasn't ready. Oh boy. Then for check-out you have to wait in line again (people in front of me were being helped for 10+ minutes). You have to turn in yr towel cards and room keys and then get issued a departure pass. That would have been nice to know when we checked in. It could seriously delay people and make them late for their departures. Stressful! Would I return? Probably not. There were too many details nt attended too.
The villa pagoda room including all the privacy and is the top of the rooms .. the food is great the pools the service
The hotel is long and it's a long way from the main lobby till the private beach
Food, suite, beach, pool, drinks, polite very accommodating staff, price paid.
Upon arrival, The timeshare employees hounding you for a "free breakfast". Relentless! Paid for "platinum" privileges, and everyone else enjoyed the same privileges?
That is close to other much better resorts in the mayan riviera and you can abandon it very fast.
Absolutly everything and everybody
The price was good, the hotel was clean and good.
We didn't like the fact they didn't let us in the hotel lobby to begging with because we where not on the list, we made a last minute booking and their lists aren't up to date or computers, so we had to wait for more than 20 minutes at security gate, then we had to wait for over one hour in the line to the lobby just to do the check in and same hour on the way out to do the check out, workers all where in bad mod.
Breakfast Very friendly staff Platinum concierge abdias who arranged everything. We came one day later because do trouble with the flights and our room was not ready so their were no welcome gifts (fruit basket, beach bag, drinks) but the day after all this was arranged by our concierge. Mama Mia and la fleur restaurant, the other restaurants were so so. The place is big but not uncomfortably huge, so whoever said that is a problem should not book a resort! Wildlife in the resort area. Very very clean area! Well done by maintenance staff. Beautiful walking lameness with the statues. The Laguna villa suite was great. Wifi, though not always strong signal. The outside showe and jacuzzi. Free minibar. The waiters were very helpful and friendly and not pushing to get a tip. Overall I will gladly stay here again in the future, and once again in the villas.
Wifi signal The villa suites have a private pool area but it was under construction since it broke a couple of days before our arrival. As a compensation we got entrance to the spa pool but that was indoors and you don't go to Mexico to sit inside, so that really was a bummer! After 5 days it was still in maintenance. At check in their is a private counter for platinum and villa guest, which is not very clear. So we waited in line and people even went before us because they "knew" guests who were already checked in. So we had to wait quite a while. We got a rather cool welcome until they saw in the reservation that we were villa platinum guest so the attitude changed immediately with champagne coming right up us. Nothing special for honeymoon even if indicated in reservation Following is not really the Resorts fault but I need it to get off my chest. This was the first time I stayed in an all- in and, my god, I was sometimes really annoyed and disgusted about the other guests. Leaving trash and empty or even full cups around, noisy (with their iPod player on full blast mode on the pool, beach or even walking areas- not everyone likes your type of music guys), people getting in front in you even if they see you are waiting to order as well. Putting too much food on their plate and just leave it untouched, really, that was what I was afraid off when I imagined the "all in-type" of guest. So people please, you don't live alone on this world. Not all the restaurants were so good. But they did their best to make it as nice as they could.
Waiting staff were very friendly food was good the grounds were very pretty spacious rooms and relaxing a hotel for everybody
The Laguna villas are the most exclusive accommodations available in terms of VIP treatment and the personal butler service that you require at this resort. The Laguna villa we stayed in was beyond imagination, everything that came with the pakage was exeptional! We made most of the 24 hour concierge service and found ourselves with complimentary rum, beer, vodka and a few more stacked up in our room. The Laguna residents have access to a private pool which benefits from a pool bar. The Laguna option is adults only so we enjoyed the added peice and quite. All in all was a fantastic holidays with overwhelmingly extra nice staff - we thoroughly enjoyed our stay at Laguna villa and will return to room 9121 in near future.
The first day we arrived we noted a few tear and stains on the blanket, which we immediately asked to be replaced. It goes without staying that the efficient room service saw to it straight away. Also there were a few marks in the jacuzzi which we asked to be cleaned. Otherwise Not a lot of negative remarks, as you can't really fault things at Laguna villas.