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Prolongacion 5 Avenida Manzana 20 Lote 006, 77710 Playa del Carmen, Mexico – Show map
|Deluxe Junior Suite (2 Adults + 2 Children)|
|Deluxe Junior Suite with Pool Access|
|Family Club - Pool Access|
|Family Club Room|
|Family Club Room (2 Adults + 3 Children)|
|Deluxe Junior Suite (2 Adt + 1 Chi)|
|Deluxe Junior Suite with Hot Tub|
|Laguna Villa Suite|
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514 properties in Playa del Carmen
Including hotels, apartments, villas and more.
346 verified reviews
They speak your language!
Grand Riviera Princess - All Inclusive's staff speaks: French, Spanish, English, German
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Outdoor Pool (all year), Grounds, Terrace
Tennis Court, Pool Table, Ping-Pong, Darts, Diving, Water Sports Facilities (on site), Sauna, Fitness Center, Spa, Massage, Hot Tub, Turkish/Steam Bath, Game Room, Playground, Entertainment Staff, Nightclub/DJ
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Snack Bar
WiFi is available in all areas and charges apply.
Free private parking is available on site (reservation is not needed).
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Safe, Shops (on site), Facilities for Disabled Guests, Elevator, Designated Smoking Area
French, Spanish, English, German
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
Up to two children from 3 to 12 year are charged 25 % of the room stay per night when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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On the beautiful Mayan Riviera and within walking distance of the famous Fifth Avenue promenade, this luxurious, all-inclusive beachfront resort offers exceptional service, first-class amenities and...
Score from 158 reviews Wonderful
everything from food, beaches. drinks... everything.
to be honest, I liked everything.
Located close to all attractions Wonderful territory: a lot of trees, animals and birds Very good beach with several zones In general very very nice place to stay
Wifi could be better for the price but there are ways to use it for free The food is less than average
The reseort was amazing with lots of pools, lots of restaurants with a great variation and an amazing spa. It is right on the beach with lots of facilities and things to do. We also played tennis which is free of charge and they fill up the minibar free of charge. I can recommend this hotel to families with children.
The pillows were way to hard for my taste and ended up in a painful neck and back. The resort was so amazing but maybe a littlebit too big. If you are not a good walker or in a hurry you have to take the train that is going back and forth on the resort which I didn't find like. If you are going to have a train, you should change to electric trains. The communication between concierge and restaurants should can also improve
Grand buffet is great, pool is great, garden is beautiful, concierge is great
Need a tissue box in the bathroom, mama Mia food is slow, need a little more furniture, need a restaurant starting earlier than 7, need a couple more towel stations, check in and out need to be simplified, wifi is too slow
Clean rooms, lots of Pools
Badly understaffed at buffets & bars especially sports bar. Buffet food was rarely hot. Al a carte restaurants were not great either. Overpriced retail outlets.
Steak House A+++++ Sports Bar that no one really knows about was great for the men Buffet food was always fresh Seafood Diner was 5 star
Italian Restaurant at resort will be a waste of your time... mamma mia I think was the name of it. do not order the calzone!
Quite simply, everything was to our liking. We have an 11 year old son who is disabled and they went out of their way to help us in every way possible.
Staff Restaurant's Location Cleanliness Beach Facility
Have to pay for Wifi Bed was uncomfortable
Enjoyed the clean and comfortable rooms, great access to the beach. This is a large facility with various restaurants, lots of pools and a ton of people working to make sure you have what you need. Found the access to beach and water to be great. The new family club area for our little ones kept them happy. Great vacation.
Would like to see a few more food options for the vegetarians. Especially difficult for a vegan/gluten free diet person.
I liked the room, the food choices in the buffet, the beach, the tennis courts. Most of the guests in the resort consisted of families and groups of friends.
I didn't like the check in/ check out process. This is an averagely priced resort, ideal for vacation packages. The resort next to it (Velas) is pricier, and much more exclusive. Personally, I prefer smaller hotels with more character.
Checking in was way too long only had one person at front desk and the wifi was Not good I paid for it and could only use it in main lobby it it would take too long to connect
Paid wifi, romms were not clean, they used towels to clean the floor from the cealing leaks when it rained, each phonecall to US was 75$ the first 10 minutes even if you just spoke for 1 minute. We changed hotels and they did not want to remburse the nights we did not stayed with them! On and all you can get a much better hotel for less price in Playa del Carmen and for a well deserved service
Excellent pool facilities, landscaping and spa. Great restaurants.
Poor wifi connection. No wifi in rooms and poor wifi in reception. With price of hotel, wifi should be included in all rooms.
Resort is beautiful.
Buffet and service was awful.
The resort is BIG, but not impersonal. Our room was in the new family club area, which is close to the main area (where reception, gym, stores and most of the restaurants are located), but about a 10 min walk from the beach. The walk however is a pleasant one, beautiful gardens. If you don't want to walk there is a shuttle that goes regularly. The beach is lovely, but you have to be there early to get a chair. Snorkeling is not spectacular, but we did see fish. Beach restaurant "Chill Out", beautiful not crowded, but you have to pay extra.
Don't eat at the Sushi restaurant, my daughter and husband both got food poisoning. Check-in and Check-out (you can't leave without a check-out receipt) takes a while so leave some time for that. At check-in they gave us the wrong room (we paid for pool access), we had to go back, it took a while for them to sort it out, but they did make sure we got the right room. Although we had booked for 2 adults and 2 children, the resort somehow had it as 2 adults only. This was mentioned at check in, but they said it was ok (they copied everyone's passports, however at check out they didn't want to check 4 people out and it took a while for them to confirm that we had checked in with 4. I told them we were late for the flight, but there was no hurry on their part, and no apologies when they realized it was clearly their fault. Free wifi in rooms, but was down we had to pay $20 to use wifi in lobby, wifi very slow. If you want to sit in the beautiful beach restaurant it cost extra. Expect extras.
Variety of areas to relax; lots of pools and a huge beach. Food also very good !
Staff very friendly Wide area with lots of green spaces
Wlan is very expensive (20 USD/day) Pool bar allows for open drinks in the pool. I even saw a person smoking a cigarette in the pool
the place is beautiful, the rooms are big and nice, is plenty of food and drinks.
front desk lies and answers "well your reservation for a king size bedroom is only good if we have it" front desk never answer the phone 2 out of 4 days they did not leave towels in the room and the answer by the cleaning lady was "we didn't have enough" the decoration for half of the restaurants is like been having lunch in hisgschool the standard on the quality of the food can go from very poor to very good on the same dish depending on the day
The location and facilities
Paid WiFi. Most hotels have free WiFi
The service was great on platinum package, check in was easy and fast , overall a good .
well organized and very well staffed to take care of our needs
The grounds were beautifully maintained. The food was delicious and the buffet offered A LOT of selection. I thought the resort was a great value for the price.
The check-in and check-out process was torturous. We had to wait in line for at least 30 minutes, at 3pm. Then we were told our room wasn't ready for 3 more hours. We were given another room to hang out in for a few hours. Then we returned to check-in and were told the room still wasn't ready. Oh boy. Then for check-out you have to wait in line again (people in front of me were being helped for 10+ minutes). You have to turn in yr towel cards and room keys and then get issued a departure pass. That would have been nice to know when we checked in. It could seriously delay people and make them late for their departures. Stressful! Would I return? Probably not. There were too many details nt attended too.
The villa pagoda room including all the privacy and is the top of the rooms .. the food is great the pools the service
The hotel is long and it's a long way from the main lobby till the private beach
Food, suite, beach, pool, drinks, polite very accommodating staff, price paid.
Upon arrival, The timeshare employees hounding you for a "free breakfast". Relentless! Paid for "platinum" privileges, and everyone else enjoyed the same privileges?
That is close to other much better resorts in the mayan riviera and you can abandon it very fast.
Absolutly everything and everybody
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