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Prolongacion 5 Avenida Manzana 20 Lote 006, 77710 Playa del Carmen, Mexico – Show map
|Deluxe Junior Suite with Pool Access|
|Family Club - Pool Access||
|Family Club Room||
|Deluxe Junior Suite|
|Laguna Villa Suite|
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490 properties in Playa del Carmen
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227 verified reviews
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Grand Riviera Princess - All Inclusive's staff speaks: French, Spanish, English, German
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Outdoor Pool (all year), Grounds, Terrace
Tennis Court, Pool Table, Ping-Pong, Darts, Diving, Water Sports Facilities (on site), Sauna, Fitness Center, Spa, Massage, Hot Tub, Turkish/Steam Bath, Game Room, Playground, Entertainment Staff, Nightclub/DJ
Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu, Buffet-Style Restaurant, Snack Bar
WiFi is available in all areas and charges apply.
Free private parking is available on site (reservation is not needed).
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Safe, Shops (on site), Facilities for Disabled Guests, Family Rooms, Elevator, Designated Smoking Area
French, Spanish, English, German
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children from 3 to 12 year are charged 25 % of the room stay per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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Breakfast Very friendly staff Platinum concierge abdias who arranged everything. We came one day later because do trouble with the flights and our room was not ready so their were no welcome gifts (fruit basket, beach bag, drinks) but the day after all this was arranged by our concierge. Mama Mia and la fleur restaurant, the other restaurants were so so. The place is big but not uncomfortably huge, so whoever said that is a problem should not book a resort! Wildlife in the resort area. Very very clean area! Well done by maintenance staff. Beautiful walking lameness with the statues. The Laguna villa suite was great. Wifi, though not always strong signal. The outside showe and jacuzzi. Free minibar. The waiters were very helpful and friendly and not pushing to get a tip. Overall I will gladly stay here again in the future, and once again in the villas.
Wifi signal The villa suites have a private pool area but it was under construction since it broke a couple of days before our arrival. As a compensation we got entrance to the spa pool but that was indoors and you don't go to Mexico to sit inside, so that really was a bummer! After 5 days it was still in maintenance. At check in their is a private counter for platinum and villa guest, which is not very clear. So we waited in line and people even went before us because they "knew" guests who were already checked in. So we had to wait quite a while. We got a rather cool welcome until they saw in the reservation that we were villa platinum guest so the attitude changed immediately with champagne coming right up us. Nothing special for honeymoon even if indicated in reservation Following is not really the Resorts fault but I need it to get off my chest. This was the first time I stayed in an all- in and, my god, I was sometimes really annoyed and disgusted about the other guests. Leaving trash and empty or even full cups around, noisy (with their iPod player on full blast mode on the pool, beach or even walking areas- not everyone likes your type of music guys), people getting in front in you even if they see you are waiting to order as well. Putting too much food on their plate and just leave it untouched, really, that was what I was afraid off when I imagined the "all in-type" of guest. So people please, you don't live alone on this world. Not all the restaurants were so good. But they did their best to make it as nice as they could.
Waiting staff were very friendly food was good the grounds were very pretty spacious rooms and relaxing a hotel for everybody
The Laguna villas are the most exclusive accommodations available in terms of VIP treatment and the personal butler service that you require at this resort. The Laguna villa we stayed in was beyond imagination, everything that came with the pakage was exeptional! We made most of the 24 hour concierge service and found ourselves with complimentary rum, beer, vodka and a few more stacked up in our room. The Laguna residents have access to a private pool which benefits from a pool bar. The Laguna option is adults only so we enjoyed the added peice and quite. All in all was a fantastic holidays with overwhelmingly extra nice staff - we thoroughly enjoyed our stay at Laguna villa and will return to room 9121 in near future.
The first day we arrived we noted a few tear and stains on the blanket, which we immediately asked to be replaced. It goes without staying that the efficient room service saw to it straight away. Also there were a few marks in the jacuzzi which we asked to be cleaned. Otherwise Not a lot of negative remarks, as you can't really fault things at Laguna villas.
Most of the staff was extra friendly, the floor in the room was super clean, the direct access from the porch into the pool was just amazing, the room was comfortable, a/c was working excellent
I would like to make clear that I enjoyed myself and would stay again anytime however these are the observations I made - I wasn't walking around the room looking for something, these are just things I observed and are all easy fixes: lack of wi-fi - I managed to get a page on occasions where one could buy access but it never really worked as I would always loose signal, a couple of maintenance observations (damaged hand held shower head, damaged wall in bathroom, missing inner handle on bathroom sliding door, rust on jacuzzi drain, small holes in the headboard, stains on desk, stains on lamp shades), as I said - floor was super clean however there were a small things that were missed: dust at the inner edge of towel shelves, stain on side of sofa, one of the towels although nicely smelling and clearly having been washed did have a quite large brownish stain, mysterious substance on hook in bathroom (one just needs to scrub it off - 3 minute work at most, outlet cover under nightstand - couldn't find any outlets missing a cover so it's not like it fell of while I was there)
Buffe is better than another retaueant for Japanese.バッフェ以外の食事は日本人の舌には合わない。 部屋がカビっぽく、枕や寝具が臭くて、髪の毛を洗わないと匂いが取れない。チップを置いておくとまだ匂いは- マシになるというウワサ。
The resort is huge, a good thing and a bad thing. Almost need the map to get around. One restaurant -- Los Olas -- offered the absolute best lobster entree any of us had ever had (additional $$$ but cheap!). Beach is great. Staff helpful and friendly.
Almost too big, especially if you have ambulatory issues. Our biggest complaint: alcohol offerings were very subpar. Unlike other nearby resorts, Grand Riviera limits their offerings to rail quality products. Example: instead of peach schnapps we were served vodka flavored with peach syrup. Gross! One beer choice (Dos Equis) and off-brand liquors. No complimentary WiFi.
The hotel was absolutely beautiful and massive. There is a shuttle that takes you around but I didn't mind the walk it was good exercise. The waiters for the most part were extremely nice; there were a few off ones, but maybe they were having a bad day. Also free drinks includes shots as well which is awesome. Just pay attention to the front desk reception when you check in. They will inform which bars are free and which ones are not. You can go on the beach anytime but the pool closed at 8pm, which was kind of early for a pool to close. I think it was mainly the place we were at, which seemed to be perfect for couples but maybe not as lively for a group of friends.
This was my first time out of the country so some of this was my learning experience. But you definitely do not to need to convert your USD to pesos. Everywhere at the hotel or in the city took USD. Just be sure to bring a whole bunch of ones for tipping. My friends and I ran into so many issues getting change for tipping purposes. And when we did get change at the front desk we were charged for it. Also the tours are great but be prepared for a long drive especially if you are seeing the Mayan ruins; the drive is 3 hours from the hotel. And for the food, well it wasn't the best. I was so excited to get back to Texas to eat some Mexican food which was sad because I was in Mexico. I will say the chicken at the buffets were extremely moist and delicious and if you get food fresh off the grill its good also. I get it's a buffet but they could do a little better with the food
Hotel amazing, very beatiful, nice, and fun. just perfect vacation. Big Big Like
Loved the swim up rooms! I would highly recommend staying here if you love a great pool as it seems infinite and at your beck and call anytime! Loved all the greenery everywhere and the wildlife just roaming around! Buffet was always delicious as well! The event staff on the beach and by the lobby organized some amazing excursions for us at a great price so that was awesome! (Anthony on the beach was a great snorkel guide!)
Wasn't a fan of the musty smell in the room.Also the "convenient store" under the lobby where they offer snacks, clothing and tobacco products is horrible. The staff is obviously on commission and hound you insesantley! They claimed to never have change if I purchased a pack of cigarettes with a 20$ bill! So the tactic was to get me to buy more. Very rude and rubbed me the wrong way. Was also sad that we had the photographers take a bunch of pictures only to find out the price was $250 minimum!
Very nice resort, stayed in one of the villas, definitely worth paying the upgrade. We had access to platinum lounge, a private pool for villas only with comfortable cabana beds and a hot tub in the room also the private beach area was nice with waitress service. Concerige was available to us to book restaurants so we didn't have to queue.
Rained while we were there :-( Bed in the room was very hard. The main pool area is very noisy and full of drunk people - party pool!
Our stay was very nice, 100% better than the reviews we saw. Will stay here again and also 100% recommend.
The 24hr snack bar food nor the cocktails only.
Everything about the resort was wonderful, the rooms, the staff, the food. I highly recommend going with the upgrade. We did the Villa package and we had all inclusive to everything but the Chill Out Restaurant. I know that some of the packages only include the Buffets, I loved the different restaurants for variety. They have shows every night,etc.
The beds really could be not as firm. I prefer Pillow Top, but that's more personal comfort then complaint.
This was our first time staying at an all inclusive and we absolutely loved it! We stayed in the Laguna Villa suite and felt that it was the perfect spot for our honeymoon. It was definitely worth the extra money because it gave us much more privacy, extra perks and a very nice secluded beach/pool area other guests could not get to. The room was also very romantic with a lovely thatched roof outdoor shower! The resort itself did not make us feel confined and we enjoyed strolling around the grounds enjoying the gorgeous scenery. We would definitely come back!!
Nothing! It was perfect for what we were looking for.
The resort is sprawling and beautiful. Staff are very kind and accommodating. Pools are large and nicely laid out.
Tried to sell us a time share the very first day. Very persistent. Beds and pillows are hard. Food was fair. Buffets basically the same every day. Not enough to do at night. Only really one bar to go to with pool tables. Could use more games and activities to do. Rooms have a musty smell. Didn't get all of the honeymoon gifts promised.
We stayed at the villas inside the resort and had access to many amenities only available to villa guests. If you want a quiet, romantic get-away this is the way to go. You also get a separate concierge which helps with booking the restaurants. The rooms in the villas are amazing and very comfortable.
It's a long walk to the beach from the villas or anywhere in the front of the resort. They have golf carts that you can take but I never knew where to access them. Also, the entertainment schedule is hard to find so if you want to stay active on the resort (nightlife) you'll have to ask the concierge. The resort is huge so getting around can be difficult if you have children or elderly with you.
We came down for our honeymoon and stayed in the Laguna Villas. We had a blast! The food was very good, having reservations premade when we arrived is great. It seems strange but it's completely worth it. The main lobby activities each night are really nice. It gives something different to enjoy. Having traveled overseas several times, we knew that the language barrier exists. It's not as bad as people make it out to be. The private villa pool and concierge are wonderful. It was nice being away from everyone else and getting to relax. Even the other travelers we met were very nice and most travel to Grand Princess multiple times a year. If it storms while there, go to the spa or get some DVDs from the front desk. It's a great way to relax and let the rain pass. Overall for the money it's absolutely worth it. We also met a couple staying in the Platinum/ grand Yucatan area. Hearing from them and walking through it, we recommend that as well. One last thing, it is not as large as it sounds. The walk from the lobby to the beach is about 12 minutes. The villas, about 8-10, the rest of the rooms maybe 5 minutes. Oh and tip the staff. They will certainly take care of you and appreciate it. Many people don't tip at all so doing so makes friends. :) Have Fun!!!
Not much to put in here but fellow Americans, don't try to use an Amex Card. The exchange rate is double your Visa MasterCard and Discovers. The mattress in the villas is very firm, we both like a soft bed but that's being very picky of a minute detail. Don't feed the wildlife, you are staying in the jungle. Leave your room service dishes inside your room to be taken away or the Coaties will have at them. Also not a big deal overall. Cleanliness is something they try very hard on. After storms is takes a day to get the debris from the trees up. Also, the seafood restaraunt is excellent, but be prepared for a very light meal. You might want to save that for a day of having a big lunch.
Different restaurants much appreciated for a long stay. Mama Mia/vaqueria/Miso (cooking show) were our favorites. Staff very kind. Beautiful shows at night, professional performances.
No free wifi (to buy 70$ per week), should be at least in the lobby. One spot at Chil out beach for 130 pesos with sunbed/drinks
Not having stayed in an all inclusive before I found it a little overwhelming. As it was my sons birthday it was a perfect holiday location to celebrate. The rooms were large and modern. As these all inclusive a are so big we didn't understand the transport system. We didn't understand that we had to book dinner but once I explained it was a special occasion they upgraded us to a free dinner Very special.
Our rooms were lovely but a long way from the restaurants. There was a long line for check in and our rooms were not ready. We didn't get a full description of where all facilities were. Some of the clientele were drunken fools
The lguna villa is the best thing
For the type of resort and price, it is simply very good. Staff is very kind and make you feel very comfortable. Don't miss the Chill Out restaurant. Probably don't loose too much time in reserving special restaurants since the buffet is equally amazing. Cheers to Jaqueline, Micaela and Salome at La Fondue restaurant; their behaviour and attitude towards the guests: that can be really called an excellent and genuine love for their work in delivering a very good service.
Confess I was a little scared since I didn't realize the Nov 2010 gas explosion in in a resort occurred at this hotel. Fortunately I was made aware of the fact only in the site otherwise I would not have booked there. But honestly, fortunately I didn't know about it otherwise I would have been deprived of the best experience ever in a resort in Mexico. I fully recommend this hotel for families or couples. It is worth every penny, you won't regret at all.
Food, staff, facilities, beach was close by and clean
My bed pillows were hard and flat, my room smell moldy, an outlet in the bathroom wasnt working so i couldn't use the hair dryer, the lights in my room weren't working and I had problems with my key card for opening my room door which I reported at the front desk.
The Hotel/Resort was great, clean and well maintained. The staff outside of front desk were polite, knowledgable and helpful.
Slow check in and check out. Very little information about the Hotel and amenities given during check in. Was promised mostly child free area to relax and enjoy, this was given at accommodation but most dinning experiences was accompanied with the crying/screaming of babies and young children.
We end it up paying more then our booked reservation and the stuff at front desk were rude and did not care and kept up over 3 hours at the front desk, the food was horrible, will never go back to this hotel and we will tell others so they do no make same mistake we did by staying at this hotel.
We loved so many things about the resort. There was enough that you could go go go or relax and go nowhere if you chose. The pools were so numerous we couldn't visit them all and the rooms were modern, clean and pretty.
The fact that the only option for dinner was buffet because they make it too hard to get reservations for resteraunts. Major bummer we didn't get to enjoy the nice places that were advertised. The trolley doesn't seem to come around often enough...quiet a hike to the lobby when our rooms were near the beach, mostly because of the heat. Staff wasn't very friendly, especially at check on.
Beautiful place , nice settings with fountains and gardens and sculptures. Great idea with pool access in the rooms
Huge! Too long of a walk to go anywhere. Shuttle for the hotel takes too long, too small, after waiting 15-20 min there no espace for all, doesn't go all around the property. Floors (MARMOL) are dangerously slippery and they are everywhere. Mainly in the areas were they get wet from people comming out from pools and waking in corridors. Under staff, place is so big that to solve a problem you have go to the lobbies or concierges that have no authority. The card for the towels is a hassle (and too far) and the way they present the policies that if you loose a card or a towel you'll pay for it did not made me feel welcome. Crowded for checking in or out because understaffed, in a hurry and the reception does not take the time to explain all services . Also excuses to get appointmets for dinner
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