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Prolongacion 5 Avenida Manzana 20 Lote 006, 77710 Playa del Carmen, Mexico – Show map
|Family Club Room (3 Adults + 2 Children)||
|Deluxe Junior Suite with Hot Tub (2 Adults + 2 Children)||
|Family Club - Pool Access (3 Adults + 2 Children)||
|Deluxe Junior Suite (2 Adults + 2 Children)||
|Deluxe Junior Suite with Pool Access|
|Family Club - Pool Access|
|Family Club Room|
|Family Club Room (2 Adults + 3 Children)||
|Deluxe Junior Suite with Hot Tub (2 Adults + 1 Child)||
|Family Club - Pool Access (2 Adults + 3 Children)||
|Deluxe Junior Suite (2 Adults + 1 Child)||
|Deluxe Junior Suite with Hot Tub|
|Laguna Villa Suite|
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473 properties in Playa del Carmen
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352 verified reviews
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Grand Riviera Princess - All Inclusive's staff speaks: French, Spanish, English, German
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Outdoor Pool (all year), Grounds, Terrace
Tennis Court, Pool Table, Ping-Pong, Darts, Diving, Water Sports Facilities (on site), Sauna, Fitness Center, Spa, Massage, Hot Tub, Turkish/Steam Bath, Game Room, Playground, Entertainment Staff, Nightclub/DJ
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Snack Bar
WiFi is available in all areas and charges apply.
Free private parking is available on site (reservation is not needed).
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Paid WiFi, Safe, Shops (on site), Facilities for Disabled Guests, Family Rooms, Elevator, Designated Smoking Area
French, Spanish, English, German
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children from 3 to 12 year are charged 25 % of the room stay per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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Beach could have been less rocky. Wanted real butter at meals. A few more shaded areas by pool.
Pools, food, balcony in room, shows
Not all rooms have wifi - and if you want it, you have to pay $80 for the week! That's more than I pay in a month at home! The people that would leave their garbage/drink glasses behind!
The weather and the landscaping of the Resort!
They had horrible food it made us sick. The wifi never works. They charge extra for everything the food was so bad that we had to eat off the resort. When we tried to check out they put hidden new charges and wouldn't let us leave till we paid. I paid 5009$ in advance and had to pay an extra 500$ before we could leave. We missed our flight and was forced to stay in the airport and then had to pay for another room somewhere else. The staff was nasty with us and the beach is murky and disgusting
When we arrived nothing was explained, we had to wait 45 min for the trolley to take us to our room. This service was always late and many people we heard complaining. A lot of walking, beach is very rocky staff seemed to be overwhelmed so service was sometimes slow.
Everything here was just OK. The resort we went to last year was better although not perfect so, we tried this one.
Not a bad experience, but the food in the restaurants was just ok. Signing up for dinners was painful.
Location was great, fresh fruit and salads amazing. Swim-out room was really awesome, room was large and roomy.
The food was always cold and boring
The property and rooms
Even though we stayed in a Laguna Suite with WiFi, it didn't work very well for the most part. Staff tried re-setting modem etc, however, this didn't rectify the problem. Also, the air-conditioning was very loud/noisy in our room. So much so, that we could not sleep with the AC on. As you can imagine, it gets very hot in Mexico. Maintenance staff looked at the unit twice, and we were told that this noise was normal. Im not convinced of that!!
Nice facilities and beautiful staff
The resort. The help. The atmosphere. The disconcerting attitude. The watered down liquor. The broken wifi. The a/c didn't cool. The mini fridge was locked.
Bad service. Hotel Staff were rude with us several times. Cold food in some restaurants. Platinum bar in the villa is just cheap alcohol. Restaurant reservations are inconvenient.
Great facilities, nice platinum area on the beach with all day buffet and bar.
to be honest, I liked everything.
everything from food, beaches. drinks... everything.
Wifi could be better for the price but there are ways to use it for free The food is less than average
Located close to all attractions Wonderful territory: a lot of trees, animals and birds Very good beach with several zones In general very very nice place to stay
The pillows were way to hard for my taste and ended up in a painful neck and back. The resort was so amazing but maybe a littlebit too big. If you are not a good walker or in a hurry you have to take the train that is going back and forth on the resort which I didn't find like. If you are going to have a train, you should change to electric trains. The communication between concierge and restaurants should can also improve
The reseort was amazing with lots of pools, lots of restaurants with a great variation and an amazing spa. It is right on the beach with lots of facilities and things to do. We also played tennis which is free of charge and they fill up the minibar free of charge. I can recommend this hotel to families with children.
Need a tissue box in the bathroom, mama Mia food is slow, need a little more furniture, need a restaurant starting earlier than 7, need a couple more towel stations, check in and out need to be simplified, wifi is too slow
Grand buffet is great, pool is great, garden is beautiful, concierge is great
Badly understaffed at buffets & bars especially sports bar. Buffet food was rarely hot. Al a carte restaurants were not great either. Overpriced retail outlets.
Clean rooms, lots of Pools
Italian Restaurant at resort will be a waste of your time... mamma mia I think was the name of it. do not order the calzone!
Steak House A+++++ Sports Bar that no one really knows about was great for the men Buffet food was always fresh Seafood Diner was 5 star
Quite simply, everything was to our liking. We have an 11 year old son who is disabled and they went out of their way to help us in every way possible.
Have to pay for Wifi Bed was uncomfortable
Staff Restaurant's Location Cleanliness Beach Facility
Would like to see a few more food options for the vegetarians. Especially difficult for a vegan/gluten free diet person.
Enjoyed the clean and comfortable rooms, great access to the beach. This is a large facility with various restaurants, lots of pools and a ton of people working to make sure you have what you need. Found the access to beach and water to be great. The new family club area for our little ones kept them happy. Great vacation.
I didn't like the check in/ check out process. This is an averagely priced resort, ideal for vacation packages. The resort next to it (Velas) is pricier, and much more exclusive. Personally, I prefer smaller hotels with more character.
I liked the room, the food choices in the buffet, the beach, the tennis courts. Most of the guests in the resort consisted of families and groups of friends.
Checking in was way too long only had one person at front desk and the wifi was Not good I paid for it and could only use it in main lobby it it would take too long to connect
Paid wifi, romms were not clean, they used towels to clean the floor from the cealing leaks when it rained, each phonecall to US was 75$ the first 10 minutes even if you just spoke for 1 minute. We changed hotels and they did not want to remburse the nights we did not stayed with them! On and all you can get a much better hotel for less price in Playa del Carmen and for a well deserved service
Poor wifi connection. No wifi in rooms and poor wifi in reception. With price of hotel, wifi should be included in all rooms.
Excellent pool facilities, landscaping and spa. Great restaurants.
Buffet and service was awful.
Resort is beautiful.
Don't eat at the Sushi restaurant, my daughter and husband both got food poisoning. Check-in and Check-out (you can't leave without a check-out receipt) takes a while so leave some time for that. At check-in they gave us the wrong room (we paid for pool access), we had to go back, it took a while for them to sort it out, but they did make sure we got the right room. Although we had booked for 2 adults and 2 children, the resort somehow had it as 2 adults only. This was mentioned at check in, but they said it was ok (they copied everyone's passports, however at check out they didn't want to check 4 people out and it took a while for them to confirm that we had checked in with 4. I told them we were late for the flight, but there was no hurry on their part, and no apologies when they realized it was clearly their fault. Free wifi in rooms, but was down we had to pay $20 to use wifi in lobby, wifi very slow. If you want to sit in the beautiful beach restaurant it cost extra. Expect extras.
The resort is BIG, but not impersonal. Our room was in the new family club area, which is close to the main area (where reception, gym, stores and most of the restaurants are located), but about a 10 min walk from the beach. The walk however is a pleasant one, beautiful gardens. If you don't want to walk there is a shuttle that goes regularly. The beach is lovely, but you have to be there early to get a chair. Snorkeling is not spectacular, but we did see fish. Beach restaurant "Chill Out", beautiful not crowded, but you have to pay extra.
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