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Carretera Federal Cancún - Tulum, Zona Costera, Km. 258, 77780 Akumal, Mexico – Show map
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50 properties in Akumal
Including hotels, apartments, villas and more.
53 verified reviews
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Grand Sirenis Riviera Maya Resort & Spa's staff speaks: Spanish
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Outdoor Pool (all year), Grounds, Terrace, Sun Deck
Tennis Court, Pool Table, Ping-Pong, Darts, Diving, Racquetball, Snorkeling, Sauna, Fitness Center, Spa, Massage, Hot Tub, Turkish/Steam Bath, Private Beach Area, Game Room, Playground, Entertainment Staff, Nightclub/DJ
Food & Drink
Restaurant, Bar, Restaurant with Dining Menu, Buffet-Style Restaurant, Snack Bar
WiFi is available in public areas and costs USD 13 per hour.
Free private parking is available on site (reservation is not needed).
Car Rental, Shuttle Service (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Laundry, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Newspapers, Safe, Chapel/Shrine, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Extra beds are not available.
One child under 3 years stays free of charge in a crib.
The maximum number of cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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the staff, especially the concierge were really good
the buffets were not as I expected, except in the main restaurant, but it was quite far from our room, and the buses are not always available to carry people as they said
Once you are in the facility, staff are very professional, friendly, and amazing and the facilities are clean and well cared for.
You are treated differently depending on who you booked through. Members are treated like gold and get treated better than other customers. Booking.com (which I was) was treated nice - I was with members so I got to know several staff. RCI members are not treated well. My son was booked through RCI and his reservation got canceled with no notice. Check in staff did not treat him well and would not talk with him. RCI refused to return our money. Luckily my friends were members and able to get him a room. Beware RCI members.
Terrible food Poor staff
The beach and animacion superman,all the crew members very professional .
The beach and pools
The food has to be a bit different ,
It has an excellent spa, with different kind of pools, baths, jacuzzi, sauna and excellent massages. The beach is excellent if you don't want to get out of the hotel
They make difference between members and non members across the resort. Concierge is not as much helpful, couldn't make a car rental on sunday!!!
Free snorkeling equipment, buffet food was generally good.
The room was stinking smoke for the entire stay. No possibility to move to another room. Staff not helpful and not well trained and they showed not to be informed about just anything. Restaurants booking system made it impossible to use the service, as they were fully booked for day, although many tables were empty. Not only internet is not free, but also it does not work.
We paid twice as much as other members of or group from Canda
Despite how it looks in the pictures, this is not a top end all inclusive resort. Instead it is a mega hotel with 2500 rooms and a fairly small private beach. It would be a great family holiday if it was a bit cheaper, or if you stayed here as part of a lower cost all inc. package tour, but there is very little to recommend it at full price to you couples travelling through Mexico - for this money you can stay at very high end resorts in Tulum for example or much nicer boutique hotels elsewhere. Worth noting is that you are only entitled to use the al a carte restaurants if your stay is over 3 days and even then you only get one al a carte meal every 3 days - the rest of the time you will be dining in a 2000 seat mega-buffet, replete with luke warm food and a deafening din (imagine a giant school cafeteria). The drinks from the restaurants were ok, but the ones from the beach bar were not great. If you want to head out from here to neighbouring attractions beware that the taxi prices are fixed and extortionate. As I say, as a family destination as part of a package tour this place would be OK, but it is certainly not what it purports to be in it's listing.
Awesome hotel with many things to do. Beautiful beach, good food and activities.
Staff was incredible! Never wanted for anything! We arrived early and our room was ready! Room was huge!!! And so close to the beach! Facility as a whole is very impressive. Even though it's a big resort, it never felt crowded or overpopulated.
Food (dinner buffet) wasn't as good as other reviews suggested. We got stuck eating pizza and pasta to be safe. Desserts were especially bad and not sweet, mostly Whipped cream mouses in different flavors (blah) When making reservations for a la carte restaurants, we couldn't get the ones we wanted because they were overbooked at all times.
Not much to like. Resort has potential but poorly managed from what I could tell.
No one spoke English. Check in took 1.15 hours. We had a bug infestation one night. It took staff 90 minutes to respond. When they did they tried to clean the room with a can of raid and a rag. I could go on and and on. Would never stay at this resort again.
The food is amazing The coffee shop is nice The beach is ok the nature environment is amazing. The recreationist team and the shows.
The policy that doesnt let u booking into the 7 restaurants if youre staying less than 3 days.
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