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Resort highlights

Free parking


Tennis Court Pool Table Ping-Pong
Show map Grand Sirenis Riviera Maya Resort & Spa

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Newest reviews for Grand Sirenis Riviera Maya Resort & Spa

  • Anonymous
    July 26, 2014


    Terrible food Poor staff


  • Esteban
    July 18, 2014

    The beach and animacion superman,all the crew members very professional .


  • Ravi
    May 22, 2014

    The beach and pools

    The food has to be a bit different ,


  • Ariadna
    March 31, 2014

    It has an excellent spa, with different kind of pools, baths, jacuzzi, sauna and excellent massages. The beach is excellent if you don't want to get out of the hotel

    They make difference between members and non members across the resort. Concierge is not as much helpful, couldn't make a car rental on sunday!!!


  • Ricardo
    March 22, 2014

    Free snorkeling equipment, buffet food was generally good.

    The room was stinking smoke for the entire stay. No possibility to move to another room. Staff not helpful and not well trained and they showed not to be informed about just anything. Restaurants booking system made it impossible to use the service, as they were fully booked for day, although many tables were empty. Not only internet is not free, but also it does not work.


  • Colin
      United Kingdom
    March 16, 2014

    We paid twice as much as other members of or group from Canda


  • Tom
      United Kingdom
    February 28, 2014

    The raccoons

    Despite how it looks in the pictures, this is not a top end all inclusive resort. Instead it is a mega hotel with 2500 rooms and a fairly small private beach. It would be a great family holiday if it was a bit cheaper, or if you stayed here as part of a lower cost all inc. package tour, but there is very little to recommend it at full price to you couples travelling through Mexico - for this money you can stay at very high end resorts in Tulum for example or much nicer boutique hotels elsewhere. Worth noting is that you are only entitled to use the al a carte restaurants if your stay is over 3 days and even then you only get one al a carte meal every 3 days - the rest of the time you will be dining in a 2000 seat mega-buffet, replete with luke warm food and a deafening din (imagine a giant school cafeteria). The drinks from the restaurants were ok, but the ones from the beach bar were not great. If you want to head out from here to neighbouring attractions beware that the taxi prices are fixed and extortionate. As I say, as a family destination as part of a package tour this place would be OK, but it is certainly not what it purports to be in it's listing.


  • Julio
    January 28, 2014

    Awesome hotel with many things to do. Beautiful beach, good food and activities.


  • James
      United States of America
    December 5, 2013

    Staff was incredible! Never wanted for anything! We arrived early and our room was ready! Room was huge!!! And so close to the beach! Facility as a whole is very impressive. Even though it's a big resort, it never felt crowded or overpopulated.

    Food (dinner buffet) wasn't as good as other reviews suggested. We got stuck eating pizza and pasta to be safe. Desserts were especially bad and not sweet, mostly Whipped cream mouses in different flavors (blah) When making reservations for a la carte restaurants, we couldn't get the ones we wanted because they were overbooked at all times.


  • Raymond
      United States of America
    November 12, 2013

    Not much to like. Resort has potential but poorly managed from what I could tell.

    No one spoke English. Check in took 1.15 hours. We had a bug infestation one night. It took staff 90 minutes to respond. When they did they tried to clean the room with a can of raid and a rag. I could go on and and on. Would never stay at this resort again.


  • Carlos
    October 1, 2013

    The food is amazing The coffee shop is nice The beach is ok the nature environment is amazing. The recreationist team and the shows.

    The policy that doesnt let u booking into the 7 restaurants if youre staying less than 3 days.


  • Anonymous
      United States of America
    August 24, 2013

    The helpfulness and warmth of the staff Beauty of the location Snorkeling Reasonable cost Cleanliness

    Would have liked the option of a golf cart at times because of all the walking


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