Hacienda Paradise Boutique Hotel by Xperience Hotels  

The bed was so comfortable, and the room so cool. All the staff were extremely friendly and helpful. We loved the jungle- type garden, too.

The red hotel next to it, which cut off a lot of light - which is not the hotels fault. The breakfasts, too, could be improved.. The serving staff were excellent in every way- but the food was repetitive and often, not appealing.

Loved the rose petals and towel animals! (How unique is that!) Loved the breakfast, best "breakfast provided" of any hotel I've ever stayed at. Loved the proximity to "ave 5" (but that it wasn't directly on this busy street) and the ferry to Cozumel. Loved Maurico (front desk) and the conceirge (sorry, I'm sure I spelled that wrong). Loved the free water, very nice. Loved the cold water and hand towel offered at our arrival, very unexpected and so sweet. Loved the double door system that reduced street noise. Loved the general construction ... marble, tile, very beautiful. Also very comfortable beds

Ok, listen up because this is important. Expectations are high given the above (see text box). The bones of this hotel are excellent -- the design is beautiful, the food wonderful, the service great, everything works, etc. But then you see the paint over-spray on the walls, the rusty toilet bolts, the rusty shower hinges, the loose towel rings. It's just odd, and so completely unnecessary. These are not complicated fixes. The owner should recognize that this really is a sweet hotel and if he doesn't keep up with the simplest maintainence it's going to be really hard to maintain the reputation. There's just too much competition not to pay attention to the easy stuff.

The staff was very accommodating as we arrived early, before the check in time. Our daughter was very ill and needed to get out of the heat quickly. They immediately provided cool facecloths for all of us and a cold bottle of water. They got us into our room and brought her a sweet bun later when she was feeling a bit better but didnt want to go out to eat yet. The rooms were clean, and the beds were the nicest I have ever slept on in Mexico; and we have been ~ 10 times. The location was excellant. Only a block from 5th Ave and 3 blocks from the ocean and a nice beach. We slept well - very little noise from the street and were extremely pleased with the friendly and bilingual staff. We would definetly recommend this hotel to friends and stay again if travelling to Playa del Carmen.

The shower is not drain well which was a bit nasty standing in the 2 inches of water- but then it turned out we did not notice the plastic cover over the drain we were supposed to move!! We will know better for next time.

Free fresh water filling.

Room acoustic insulation is poor. Rooms sharing doors with others are extremely noisy if the neighbour is noisy...

-Stayed in two rooms due to available during my stay both were nice and more than I expected however I did prefer the room with the King bed. -Two days in each room for a total of 4 days -Great staff -Good value -near the beach (10 min walk) -Near 5ft ave (2 min walk) -GOOD bed

-First room had a slight odor for the drain in the shower.... Not a strong odor - Second room was GREAT ! ! !

Really liked the hotel,the staff is friendly and helpful. Location is great.Free Wi-Fi.We'll be back to Playa in a few days and gonna stay at Hacienda Paradise again.

My stay at the Hacienda Paradise was wonderful. The staff was very professional and accommodating making my 3 weeks there great. The Wi-Fi was good and breakfast was even better. The rooms are very comfortable with one of the best beds I've had in any hotel. The hotel was close to everything with a Mega store only 10 mins away. I would definitely stay there again.

Me gusta la atención que todo el personal tiene hacia los huespedes. La alegría de ver los arreglos ingeniosos hechos con toallas y petalos sobre la cama. La tranquilidad y sobre todo la limpieza del hotel.

Estuvimos dos semanas en Riviera Maya y nos quedamos en 3 hoteles diferentes, uno de ellos el Hacienda Paradise. Los otros dos fueron mega hoteles con muy buena infraestructura pero la calidez y el servicio que encontramos en el Hacienda Paradise es inigualable. La amabilidad de los empleados y su buen desempeño hacen que las vacaciones se vuelvan más placenteras aún. Nos alojamos en la habitación deluxe que es enorme, como hicimos muchas excursiones no la disfrutamos tanto. Es algo a tener en cuenta. La pileta no es muy grande pero suficiente para refrescarse si no se desea ir a la playa que está a solo 3 cuadras. El desayuno es muy sabroso. Las figuras con toallas que realiza Eric son hermosas, una sorpresa para cada día. Realmente recomendamos este hotel y volveriamos sin dudas.

locatie in de nabijheid van strand. Ook in de directe omgeving van restaurants, bars en winkels. Zeer vriendelijk en behulpzaam personeel.

La ubicación y el convenio con Mamitas Beach Club

Fue horrible conseguir tours porque el concerge nunca estaba, y cuando por fin logre hacer uno (porque el recepcionista me ayudo a buscar por cielo y tierra uno), llegue a reservar otro tour para el siguiente día con la cia que hice el primero y me dicen que no me podian hacer la reserva directa porque solo atendian por medio del concerge (personaje que nunca vi)... Por este motivo perdi la oportunidad de conocer Tulum, pues ya no estaba a tiempo de buscar otras agencias. Malisimo este servicio, y escogi el hotel por ir sola y tener este servicio, puesto que me parece más seguro si va desde el hotel!

Excellent sous tout rapport! Prix imbattables pour les prestations proposées. Chambres climatisées (clim un peu bruyante) et ventilateur. Personnel accueillant et à l'écoute. Proposition d'excursions. Buffet à volonté pour le petit déjeuner. Hôtel situé à deux pas de la rue principale et à 5 min à pied de la plage. Mise à disposition de serviettes de plage.

Ho soggiornato 12 notti all'Acienda Paradise ed è stato un soggiorno molto piacevole e rilassante.Lo staff si prende cura degli ospiti,le camere sono pulite,confortevoli e esteticamente di gusto.Posizione perfetta,a poca distanza dal mare,e al centro,ma non rumoroso.Ha la convenzione col Mamitas,beach club sicuramente adatto ai giovani.

Assolutamente no.