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Avenida 10 entre Calle 20 y 22, 77710 Playa del Carmen, Mexico – Show map
Excellent location – rated 9.3/10! (score from 90 reviews)
Rated by guests after their stay at Hacienda Paradise Boutique Hotel by Xperience Hotels.
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484 properties in Playa del Carmen
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89 verified reviews
They speak your language!
Hacienda Paradise Boutique Hotel by Xperience Hotels's staff speaks: Spanish, English
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Outdoor Pool, Outdoor Pool (all year), Grounds, Terrace
Food & Drink
WiFi is available in all areas and is free of charge.
No parking available.
Room Service, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Laundry, Ironing Service, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Soundproof Rooms, Air Conditioning
From 3:00 PM
11:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 5 years stay free of charge when using existing beds.
One older child or adult is charged USD 20 per person per night when using existing beds.
One child under 2 years stays free of charge in a crib.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
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Good facilities like free coffee in reception. The reception and concierge staff Christina, Andrea and Horva were very welcoming and helpful.
Location is perfect - just a street away from the main drag (5th Ave) but far enough away not to hear any of the noise! We were not woken up by rowdiness a single time. Bed was huge and so comfortable.
The pool area is almost entirely in the shade. Looks pretty but such a shame not to be able to tan.
Localization (fantastic) Price (nice) Hotel Team kindness (awesome) Clean
Breakfast (every day the same - no cheese or eggs included) No parking included
The staff working at the hotel are the best. Genuinely helpful, friendly, and kind. Andrea, Luis, Cristina- great smiles, wonderful people.
Nothing. everything was great
The staff is outstandingly nice always ready to help with a smile any time of day or night.
The TV not working properly and should have a list in the rooms with instructions and wich chanels are in English ( tourist language) Also WiFi not always working.
Location great, communication with the hotel excellent, especially organising transfers. The staff and customer service excellent. It was reasonably quiet.
The room we were given was ok but in the most depressing part of the hotel near the cleaners station room No 1.The décor also could do with brightening up. The pillows were dreadfully lumpy! There was a problem with the door lock which made it difficult to get in the room! We were comparing our stay to our sons hotel magic blue just down the road would stay here next time however it's noisier.
Quiet rooms around a pool and courtyard, yet close to restaurants and shopping on 5th Avenue. Great location! We were traveling with a toddler and they provided us with a crib and bedding (although this bedding was loose and may not have been appropriate for young infant)
There was a problem with our reservation getting lost (I have contacted Booking.com about this).
So how can we start... This is defently the best hotel in playa del carmen!! Starting with his amazing amazing staff that give's you a warm feeling like in home and the best of the best service 24/7!! All the rooms of the hotel are with a balcony that have a view to the cool and beautiful pool!! The room is super nice, clean, very warm, great bed, excellent energy and equipped with everything that you need!! The wifi is working perfectly. The restaurant of the hotel have a great tasty breakfast and different excellent dishes in fair prices as well!! The hotel is located on the 10th av. and its a few steps away from the main 5th av and the beach. We staid there for 14 nights and it was like heaven!!! We would like to thank all the hacienda crew and specially to Andrea that answered all the questions we had and gave us the nicest treatment we could ever asked for, Juan from the restaurant that is the nicest man on earth with his kings service and all the staff at the front desk for the 24/7 service!!
Great stuff, nice rooms
The rooms equipped by old fornitures, very much bad smell in the rooms!!! Do nor touche the breakfast!!!! Very bad!!!!
The hotel has an excellent location Room was clean and suitable Bed was confortable Wifi works perfectly
small pool in the shadow A/C hardly reach the bathroom
Location, cost, staff, breakfast.
Hard beds and pillows.
Front desk very friendly and helpful. When there was a problem with a water leak in my bathroom I was upgraded to the master suite for no charge! Can't beat the value and location for this place! I would definitely stay again
Great convenient location, excellent service staff especially Saul, Stephano, Danielle and Juan, definitely recommend
Everything was great
Great place to stay!
Can't think of anything
We just returned from 4 nights at the Hacienda Paradise Hotel and loved everything about our time there. We stayed here after staying at an all inclusive resort in Cancun so at first it seemed a little small but we instantly fell in love with the staff, clean, cool, spacious rooms, AC :) and the best part was the location. As it was our first time in Playa Del Carmen we didn't realize how ideal this location was for us. We were 1 block off of the center of 5th street and just 3 blocks from the beach. We were less than 10 minutes walking distance from ANYTHING in downtown Playa Del Carmen. We also used their affiliate Mamitas Beach club to go enjoy some beach chairs and umbrellas on the beach (first come first serve). The hotel and room decor all seemed very new with nice stone bathroom decor and showers. Comfortable bed, linens and pillows. Nice TV and of course the patio was a huge bonus! We could step outside and enjoy the quiet pool courtyard. There was also a nice size fridge in the room so we could keep some cervesa's and cocktails and snacks in there for inbetween times. Overall a a great hotel, location and value! Cant wait to go back!
A beautiful patio just outside our room. Peaceful surroundings. Wonderful staff.
Location close to everything without the noise.
Bathroom facilities needed updating sinks not emptying and drain smells.Although the plumber was called out by the cleaning staff I think they should refurbish the whole lot very tired looking.
Close to shops and stores and a short walk from the beach
WiFi was faulty all the time. When booking I was never asked the type of bed required (unlike most hotels that will ask you to slect it) and then it was a hassle to switch from twins to a double, which was possible only after a couple of days. You need to spend extra money in the expensive parking site they use as the street where the hotel is is not precisely safe, we had a couple of incidents with the rental car being damaged while parked even though it was 2 m away from the hotel main door
Comfortable bed Very clean Great location Helpful Staff
Poor quality TV
Very nice and serviceminded staff! They all sang to me at my birthday and made our room so nice with balloons etc. Fresh breakfast. Nice room.
Not so useful pool.
Amazing service from Carlos at the front desk. Great atmosphere.
The cost for the beach club, I think it should be covered or included in the room price.
Staff were very helpful. Front desk guys were very helpful. Didn't have hot water, told them, it was fixed immediately. Needed an extra bed, they brought one in immediately. Excellent location.
That we can't flush toilet paper.
Clean and cozy hotel, just steps from 5th Avenue. Located near some excellent restaurants (especially traveling north on 5th Ave - try the Argentinian steak house). Quiet neighbourhood - our room faced out to the street, but we were never bothered by cars or anything of the sort.
Small detail - although the hotel is associated with a few beach bars (giving you discounted cover/chair fees), the beach clubs are only so-so. Would highly recommend going further south on the beach (near Señor Frogs), as the beach gets much nicer over there - takes a while to walk there from Hacienda Paradise, but worth it.
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