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Avenida 10 entre Calle 20 y 22, 77710 Playa del Carmen – Show map
Excellent location – rated 9.3/10! (score from 83 reviews)
Rated by guests after their stay at Hacienda Paradise Boutique Hotel by Xperience Hotels.
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465 properties in Playa del Carmen
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83 verified reviews
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Hacienda Paradise Boutique Hotel by Xperience Hotels's staff speaks: Spanish, English
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Outdoor Pool, Outdoor Pool (all year), Grounds, Terrace
Food & Drink
Free! WiFi is available in all areas and is free of charge.
No parking available.
Room Service, Airport Shuttle, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Laundry, Ironing Service, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Soundproof Rooms, Air Conditioning
From 3:00 PM
11:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! Up to two children under 5 years stay free of charge when using existing beds.
One older child or adult is charged USD 20 per person per night when using existing beds.
Free! One child under 2 years stays free of charge in a crib.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the credit cards for more info.
Based on 83 reviews
Value for money
Show reviews from:
In the heart of Playa del Carmen, only steps from exciting nightlife and area attractions, this boutique hotel features luxurious accommodations along with first-class amenities and services.
Score from 141 reviews Excellent
The Palm at Playa features a rooftop terrace with a swimming pool, bar, spa and gym. It is just 4 blocks from central Playa del Carmen and a 2 minute walk from the beach.
Score from 213 reviews Excellent
This hotel in downtown Playa Del Carmen is a few blocks from 5th Avenue. Homemade vases, paintings, and decorative furniture created by the manager’s wife decorate the hotel and its rooms.
Score from 252 reviews Excellent
Just a few steps from white-sand Playa del Carmen Beach, Hotel La Pasion Boutique has comfortable rooms with balconies, 2 outdoor swimming pools and a hot tub.
Score from 656 reviews Wonderful
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Great stuff, nice rooms
The rooms equipped by old fornitures, very much bad smell in the rooms!!! Do nor touche the breakfast!!!! Very bad!!!!
The hotel has an excellent location Room was clean and suitable Bed was confortable Wifi works perfectly
small pool in the shadow A/C hardly reach the bathroom
Location, cost, staff, breakfast.
Hard beds and pillows.
Front desk very friendly and helpful. When there was a problem with a water leak in my bathroom I was upgraded to the master suite for no charge! Can't beat the value and location for this place! I would definitely stay again
Great convenient location, excellent service staff especially Saul, Stephano, Danielle and Juan, definitely recommend
Everything was great
Great place to stay!
Can't think of anything
We just returned from 4 nights at the Hacienda Paradise Hotel and loved everything about our time there. We stayed here after staying at an all inclusive resort in Cancun so at first it seemed a little small but we instantly fell in love with the staff, clean, cool, spacious rooms, AC :) and the best part was the location. As it was our first time in Playa Del Carmen we didn't realize how ideal this location was for us. We were 1 block off of the center of 5th street and just 3 blocks from the beach. We were less than 10 minutes walking distance from ANYTHING in downtown Playa Del Carmen. We also used their affiliate Mamitas Beach club to go enjoy some beach chairs and umbrellas on the beach (first come first serve). The hotel and room decor all seemed very new with nice stone bathroom decor and showers. Comfortable bed, linens and pillows. Nice TV and of course the patio was a huge bonus! We could step outside and enjoy the quiet pool courtyard. There was also a nice size fridge in the room so we could keep some cervesa's and cocktails and snacks in there for inbetween times. Overall a a great hotel, location and value! Cant wait to go back!
A beautiful patio just outside our room. Peaceful surroundings. Wonderful staff.
Location close to everything without the noise.
Bathroom facilities needed updating sinks not emptying and drain smells.Although the plumber was called out by the cleaning staff I think they should refurbish the whole lot very tired looking.
Close to shops and stores and a short walk from the beach
WiFi was faulty all the time. When booking I was never asked the type of bed required (unlike most hotels that will ask you to slect it) and then it was a hassle to switch from twins to a double, which was possible only after a couple of days. You need to spend extra money in the expensive parking site they use as the street where the hotel is is not precisely safe, we had a couple of incidents with the rental car being damaged while parked even though it was 2 m away from the hotel main door
Comfortable bed Very clean Great location Helpful Staff
Poor quality TV
Very nice and serviceminded staff! They all sang to me at my birthday and made our room so nice with balloons etc. Fresh breakfast. Nice room.
Not so useful pool.
Amazing service from Carlos at the front desk. Great atmosphere.
The cost for the beach club, I think it should be covered or included in the room price.
Staff were very helpful. Front desk guys were very helpful. Didn't have hot water, told them, it was fixed immediately. Needed an extra bed, they brought one in immediately. Excellent location.
That we can't flush toilet paper.
Clean and cozy hotel, just steps from 5th Avenue. Located near some excellent restaurants (especially traveling north on 5th Ave - try the Argentinian steak house). Quiet neighbourhood - our room faced out to the street, but we were never bothered by cars or anything of the sort.
Small detail - although the hotel is associated with a few beach bars (giving you discounted cover/chair fees), the beach clubs are only so-so. Would highly recommend going further south on the beach (near Señor Frogs), as the beach gets much nicer over there - takes a while to walk there from Hacienda Paradise, but worth it.
Excellent location in city center, spacious and nice rooms, very friendly and helpful staff.
Our room was quite noisy, as close to busy street
הכל!!! Everything was just great!! Lovely staff, especially Marco and Bernice ... Beautiful room and great bed and luxurious, excellent location (20 meters from Fifth Avenue) Breakfast great and inexpensive. Hotel just adorable!
The staff were just excellent. Always willing to assist and very personable yet professional. The facilities are clean and the location is brilliant.
Nothing. I highly recommend this hotel.
Breakfast is nice if you are not very fan of mexican and spicy food in the morning: fruits, bread, butter, juice and yogurt. For me it was enough, but for my boyfriend was very small and he had to order some extra food and pay around 70pesos for that.
The staff was great, we celebrated our 15 th wedding anniversary during our stay and they were prompt to fix our bed beautyfly and sent a bottle of wine...what a detail..
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