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Newest reviews for Hacienda San Miguel Hotel & Suites

  • Laura
      United States of America
    July 6, 2014

    location, staff was lovely, spacious rooms, very charming feel

    no ventilation in the bath room caused some mold


  • Anonymous
    April 28, 2014

    Friendly staff and nice garden area.

    Rooms were musty and took "rustic" to the extreme - some of the furniture was very worn and needed replacing (e.g. bed frames seemed broken in the middle, refrigerators were noisy and didn't close properly). The complimentary breakfast were a few bits of bread and some juice.


  • Pascaline
    March 17, 2014

    We cannot have the studio we have booking. We receive a studio on the strret..impossible to open window because all people on the street can see us..the bed was next the window.the kitchen was in poor condition wtih an old fridge who make a lot of noice..the personal don t take care of our complain, we have to ask for another studio, but this one on the first floor was also in poor condition. The hacienda need renovation. We rent for one week but only stay 2 nights..very desapointed


  • Vlad
    March 10, 2014

    We (finally) had a large room at the ground level, in a quiet place with a luxury garden. Within walking distance to the city center and close to the sea. Cleaned every day. Very good wifi. We appreciate the fact they were kind enough to change the room after the first night.

    The first night we arrived they gave us a room at the upper floor. We didn't notice at the beginning, but it was really creepy. Probably it has been flooded, the walls looked really bad, the kitchen furniture the same (probably old), and there was this smell of closed, humid place that just didn't go away. This really ruined my first day in Cozumel. However, they changed this room with a much better one at the ground floor. Guys, please, you need to renovate the upper room! It damages the overall quality of the place, and that's regrettable...


  • Barry
    March 10, 2014

    Vey friendly staff. Like all the natives of the island.


  • Charles
      United States of America
    March 8, 2014

    We liked everything, a very nice hotel, very comfortable, a half block from the ocean, very helpful friendly staff. Our room had a nice kitchen, we did a lot of our own cooking while we were there.

    We were on a dive vacation and our marina was a fair distance from our hotel, so we did spend a bit of money on taxis going to and from the marina, but it was a very fair price for the room, so it does even out.


  • Anonymous
    January 17, 2014

    * It's a charming quiet place, with a nice garden. * Staff is very friendly and helpful. They can arrange trips, car rental etc. * Studio is basic, but quite big.

    * We found it expensive for the basic facilities - after having travelled through Mexico this was by far our most expensive one, but not the best (we expected more luxury). * Refrigerator is old and makes a lot of noise - we switched it off because it kept us awake. * The free breakfast is friendly but not a big thing.


  • Konstantinos
    January 13, 2014

    Decoration, service, staff, garden, patios.

    If you're headed to Cozumel for vacation by the beach, then Hacienda San Miguel Hotel & Suites will not please you. It's located far away from the beach, but close to the ferry port, the shops, the tour guides and the best restaurants.


  • Laurence
    December 18, 2013

    the location the comfort of the room the price

    the breakfast


  • Sandra
      United States of America
    November 10, 2013

    Very quaint, quiet and "authentic" Mexican hotel. Loved all the terra cotta. Within walking distance to San Miguel. It has a lovely courtyard. Office staff very friendly and made you feel welcome.

    Unfortunately, it rained very hard during the evening and night and our 2 room unit flooded. There is no staff there after 8pm so there was no way to get any help until after 8am the next day. We were with another couple and their room stayed dry. The staff was very apologetic and refunded our money. It was not the hotel's fault that it rained so hard (all the streets were flooded) but had there been a way to contact someone we could have possibly changed rooms.


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