Room 33 is a storage closet, not a suitable guest room. If you book this hotel be clear that room 33 will not work for you!
Staff was genuinely apologetic, but had no other room to move us to until the last night of our 3 night stay. They did not have the authority to move us to another property owned by the same company. They did comp us 2 30-minute massages. We paid full price for a Mayan hut with no porch/balcony/terrace, a door you had to duck to get into, louvered windows with a “view” of the foundation of the much nicer rooms/building next door, but you had to duck down to see out, and you also had to duck down to see in the mirror. This room should have been a storage closet, not a guest room! Shame on management! The room we were moved to for the last night was lovely despite being next to the kitchen. It has a great view of the sea, was spacious with large windows and a balcony.