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Paseo Pok-Ta-Pok 21 & 22 , 77500 Cancún, Mexico – Show map
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241 verified reviews
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Holiday Inn Express Cancun's staff speaks: Spanish, English
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Outdoor Pool (all year), Grounds, Terrace, Sun Deck
Wired internet is available in all areas and charges apply.
WiFi is available in all areas and charges apply.
Free public parking is available on site (reservation is not possible).
24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, ATM on site, Laundry, Business Center
Non-smoking Rooms, Air Conditioning
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 241 reviews
Value for money
Show reviews from:
This hotel is in Cancún’s commercial district, a 10 minute drive from the airport. It offers a 24-hour snack bar, early breakfast and smart rooms with free Wi-Fi and satellite TV.
Score from 403 reviews Good
Featuring accommodations with views of the Caribbean Sea, BSEA Cancun Plaza Hotel is on Cancún’s beachfront, just a 5-minute drive from the Wet n' Wild aquatic park.
Score from 381 reviews Review score
This elegant designer hotel features an infinity pool overlooking Cancún Beach, a spa and gourmet restaurants. The spacious rooms include free Wi-Fi and views of the sea or Nichupté Lagoon.
Score from 69 reviews Good
This Cancun resort is a 3-minute drive from Pok-ta-Pok Golf course, in northern Cancún. This hotel features an outdoor pool, children’s pool, convenience store and salon with massage services.
Score from 118 reviews Good
Friendly Staff Good Swimming Pool Drugstore near Hotel
Hotel have the ice-cube machine
Rooms have not fridge (minibar) ! Swiming pool have not shaded area Hotel have not shutle to beach or to town Very poor internet
Low cost compared to the big resorts which were 4 times as much but had great service.
People were not very friendly.
great hotel even if is a express hotel :)
1. Location, near form the touristic zone. 2. Breakfast included, good quality. 3. Beach Club
1. No shuttle transportation, could be an extra 2. No transportation to the Beach Club
The book in the room said breakfast was till 10am but actually it closed at 9:30.
Value for money.
It was very comfortable and clean.
It was not close or in the resort area.
The rooms are nice and comfortable. I like the pool area
Location is a bit far for public transportation, breakfast is too early
I liked the breakfast buffet and the pool area... The food is pretty much continental (eggs, bread, marmalade, butter, cereals, milk, turkey, ham, cheese) with some Mexican flavours (nachos chips, salsas etc) as well. You can find a good variety of fresh fruits as well! There is a separate office in the lobby where you can book your excursions for Chichen Itza, Tulum or the parks Xcaret etc without having to search every single tourist office in the city. The service comes and picks you up from the hotel door as well! There is also a convenient store next to the hotel (until 1 am) so you can get the most important stuff from there if you're hungry (there's no restaurant in the hotel). Free wifi is good generally and you can connect up to 3 devices. However is not that fast (there is a premium faster service if you want better speeds for some bucks).
The rooms look pretty old, they have a light scent of humidity and oldness. It is pretty much far from anything (so it is good if you look something quiet) but in an affordable distance from the bus stop though (>10 min walk). There is no fridge, no food at night (however you can order delivery), no hangers for drying your wet swim clothes, the balcony door looks not so safe and pretty fragile. Last, there is no safe box for your valuables in the room. Instead, they offer a locker in the reception and they give you a key that if you loose you have to pay 3000 pesos!!!
good service, nice pool and breakfast area, very clean, very good value for money, tours booking availble in the hotel, one can order food with reception support, internet access is included, taxi availble just near hotel
one needs a 10 mins walk and then the bus to get to the beach area or restaurants, or alternatively a taxi, hotel condition is fine but not on the modern, renovated level
The breakfast, the swimming pool
Friendly staff, balconies on all rooms, lovely pool area and good sized comfy beds.
A taxi ride to the nearest decent (but crowded) restaurants and bars (beware taxis are expensive in Cancun!) Breakfast wasn't brilliant. Mostly continental with some scrambled eggs, frankfurter sausages pieces and tortilla chips. The free wifi didn't work on any of our devices.
The grounds of the Holiday Inn Express Cancun were simple. The palm trees and the two pools in the main outdoor area was very inviting and beautiful. The staff was great and attended to our requests quickly.
The Holiday Inn Express Cancun was an older hotel and had a musty smell in many of the rooms we looked at. The location is in a community called Pok Ta Pok and there is no bus service to or from the main hotel zone road. The walk to the main road to catch a bus was a 15 min walk and the heat during the day made it very challenging to walk that distance. The hotel had no restaurant and there were only two other places to eat within walking distance with little variety to choose from. The bathroom was extremely small and some of the bath tubs were worn and rusty around the drain of the tub. There were no safes in the room to lock up valuable possesions and money. The breakfast did not offer a lot of variety. The fruit and pasteries were great, however the beans, weiners, eggs and taco shells were the main hot items available. The rooms were very small and dark and some of the lighting did not work. The beds were extremely firm and very uncomfortable. We had to move rooms hoping to find a bed that would work. We were shown six other rooms and we could not sleep on any of their beds. My husband's back went into spasm after laying on the bed in our room for about an hour. The staff did everything they could to accommodate us as we were booked to stay for seven nights. We asked for a refund for the other six nights and they graciously gave us a refund and waved any other fees that could have been added. When I tried to pay for the room my pin for the credit card was not compadable with their system so they had to swipe it, which was suggested by my credit card company to complete the transaction.
Price paid was not worth it
The pool is the only good thing
Location is horrible: in the hotel zone but no own beach, no restaurants and no life around. No food at the hotel except for breakfast.
nice staff, good breakfast, free wifi everywhere, large pool
no fridge in room, bit of a walk to get to the hotelzone and have to catch a bus to get to the beach
No elevator so had to get help to take bags upstairs
Basic, but good value for the price, especially when compared to the high price of other hotels in the area.
The locks on the doors were very weak. I was concerned that it would be very easy to break into the room. But everything was fine, I didn't see any problems.
The location, the excellent Breakfast Buffet, just the overall stay was very good.
location was great for the price
breakfast was really bad.
Good breakfast selection, beautiful swimming pool, clean and comfortable.
It was quite and peaceful. The breakfast was good. There is a small cheap and delicuous shop for food, super delicatessen.
It was far from the beach. If you would like to enjoy the beach, choose other hotels.
Breakfast good enough.Perfect garden.Good location.
Receptıon stuff.rooms need repair.actually hotel needs res.toratıon.wasn't clean enough
The breakfast was excellent, and the staff were very courteous.
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